Fix Auto UK - Fix Auto Chelmsford Reviews 227

Repair was great.
Delays and cancellations frustrating.
Rather expensive, but you get what you pay for.

3 1/2 week wait for first appointment.
Appointment cancelled day before owing to lack of courtesy car.
Next appointment cancelled day before owing to insurance work getting priority for courtesy cars.
Tried to postpone for a third time owing to lack of availability of courtesy car.
Repair took a week and looks good. Shame it eventually took seven weeks since first walking through the door.
Somehow my car also gained over 50 miles during its stay.

Can’t fault the work carried out plus the driver returning my car also washed my car & hovered & cleaned inside. However timescale I can fault, was initially advised 7 -10 days; I phoned after 9 days & again after 14 days, advised backlog due to sickness, phoned again day 16 asked to ring back later, asked them to ring me, which they didn’t so after another phone call to them advised car was ready & arranged for it to be returned to me.

There were 2 occasions people were supposed to ring me back that never did, necessitating me to make another call, however on 2 other occasions I was rung back.

All in all quite happy just would’ve nice to have been kept informed of what was happening without me having to keep ringing

Fast, efficient service backed up with clear and continuous communication.

Great customer service from Fix Auto Chelmsford! My car went in for repairs to the suspension and this was completed professionally, to a high standard and I was kept informed as to progress throughout. Being offered a courtesy car while mine was off the road was a welcome bonus! I would highly recommend this company.

The gentleman who picked up the car was very helpful and polite. It took longer than expected to repair but that was due to the current situation of getting parts etc. but I had regular phone updates from the company.
Very pleased with the service.

Car was collected and a courtesy car left, work was done quickly and to a high standard then car was delivered back to my home address and the courtesy car was colelcted

Very good communication throughout and car looks good as new after been driven into

Excellent customer service and repair done to a high standard, kept me updated as to progress of my car

Oh my god I’m speechless I need to give you the before pictures so you can show the WORLD what you have done. You are amazing I need to thank personal the person that fixed my car. My car looks brand new my Baby Alfa is perfect because of you I can’t thank you enough. Thank you thank you thank you!!! I’m on my knees thank you. YOUR THE BEST IN THE BUSINESS HANDS DOWN!! Absolutely perfect company! A TRILLION% recommended I love you!

Fantastic! My wife's car is matte grey, one of the hardest colours and it looks better than when it was new! I cannot recommend them enough. Thank you Danny and team !!

Very good service and work completed to high standard. Only issue was no telephone calls or email to share progress.
Would definitely recommend garage
Regards
Ajay

Fast, friendly and expert service. Everyone was incredibly helpful and the job was completed early. My car looks as good as new - they washed it and cleaned it inside which was a lovely surprise. I would definitely recommend Fix Auto.

The service is very good and quick. They are very accommodating, picking up my car and delivering it back on a certain day as I work.
The work that was completed on my car was excellent. Wld recommend this company .
The only problem is the rubbish courtesy car although new, was terrible to drive. Hyundai 110.

There approch was excellent and also reassuring.

Great service, great price. Used this company based on reviews. Very pleased with the results. AJB

Nice friendly people. Our car came back immaculate. A really good job.

Great service, quick and efficient!

Outstanding support
So kind and very supportive to Victims of domestiic abuse
Young girl in front office Brillant so kind

Thank you
Jane byford
Chief ex of my life choice and Director

My car was repaired to a great standard. Very pleased with the result.