I recently had a dent repaired on my car door and I’m genuinely so impressed with the quality of the work. The repair was carried out to an incredibly high standard — you honestly wouldn’t even know... See more
Company replied
Location
Switch location35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB
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See what reviewers are saying
Fix Auto were great from the moment we contacted them. They came back to us quickly to find out more about the services we required and then sent us a quotation within 24 hours. They kept us up to dat... See more
Company replied
Our car was collected when arranged, the work has been carried out well and the car returned, again when arranged. Communications from Fix Auto were clear and timely and any questions we had were answ... See more
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they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom
- 01245265264
4.5
Excellent
227 reviews
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Had accident on 21.12.21
Had accident on 21.12.21. Car went in on 14.02.22 returned on 04.03.22 nothing wrong with the repair work but car returned with fan not working so now booked in with dealer for repair of the fan. An explanation would have been helpful but nothing, would certainly not use again by choice.
March 9, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you for your review we are glad you are happy with the quality of the repair work carried out. As you are also aware the repairs carried out to your vehicle was rear damage due to being hit by a third party vehicle.
Unfortunately due to circumstances out of our control and throughout our industry we are all suffering with parts availability and delay hence the length of time to get the vehicle on site (your vehicle was still drivable and useable)
In response to the fan not working we had no reason to touch the fan controls in your vehicle or check that the cooling fan under the bonnet was operational and up until reading this review we was not aware that you had an issue. If you would like for us to investigate for you we are more than happy to do so. It could also be a warranty issue that your dealer is aware of?
Once again if you need our assistance please do not hesitate to get in contact.
Never gets back to you when stated they…
Never gets back to you when stated they will. No updates unless you call them. Wouldnt use again
March 3, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response have ensured your comments surrounding our communication are relayed to those that dealt with your repair.
We’d like to apologise for the service you received at the time of review and that no rectification was offered upon the above mentioned. We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Great service and results
March 3, 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Accident in November 2021
Accident in November 2021. car booked in for repair for January 10th 2022 because of global shortages of parts was the reason given. Car collected on Jan 10th. Returned February 9th. 2022. Many reasons given but at the end of the day Unbelievable every one. Repair good but timescale as far as we are concerned not acceptable. God knows how much our insurance company are having to pay for the hire car (which was like driving a rattling tin can.
February 9, 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you for your review. We are sorry for the delays in the repair of your vehicle this was purely down to parts supply, it is unfortunately a position we find ourselves in throughout the whole industry and one that is unprecedented and has never been experienced before.
We are glad that you are happy with the repairs, we always try our upmost to meet everyone's expectations, sometimes things are just out of our control.
With regards to the loan car, these are supplied as part of the insurance contract and is not an additional charge.
Once again thank you for taking the time to provide us with your review
I was referred to Fix auto as a third…
I was referred to Fix auto as a third party, by the insurance of the lady who bumped into my car (from behind). I am so disappointed to say they sent my car back without completing the job as required, only because they wanted their courtesy car back. My car was for work and I needed to use it. I couldn't work without a car until mine was completed. When I told them I couldn't release their courtesy car until mine was done ,the manager of this company shouted at me, he was so rude. He spoke to me as if he was talking to a kid. Few minutes later his two ( huge) drivers were by my office door to drop my car without an agreement and not completed. That was so intimidating. I called the insurance who referred us there and they told us to give them back their car and bill the insurance for the extra costs. Today my car started to have noises from the engine. Called a recovery to check and was told that the fan belt was cut and left a small part hanging, so it was peeling off and causing that noise. Right now my car has been taken to the garage to be fixed. I am not impressed with the way I was treated and my car too.
February 8, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi,
We are sorry you felt the service was below par we always endeavour to do our best.
As discussed with yourself the only part that was not placed back on your vehicle was your company livery/decal. You did give us the details of the company to use to which we did and paid for but they supplied us with the wrong decals in the wrong colour and you wanted your car back instead of waiting an additional 7 days approx for the correct decals to be delivered to us. We spoke to you after speaking to your insurance company and they agreed the vehicle should be returned to you so that you could sort out the decals yourself and then send the invoice to the insurance company for payment. I understand that you wasn’t happy to do that. The decal company was based in Enfield, not an area we currently cover but you wanted us to send a member of our staff with your car and sit there all day whist they applied the correct decals, again we spoke with your insurance company who advised that, that wasn’t possible. We then received a call from your manager, we explained the situation and he asked we return the vehicle and he would sort the decals. We delivered the vehicle back and the satisfaction note was signed.
In ref to the fan belt the repairs carried out to your vehicle was the rear bumper, we had no reason to go under the bonnet into engine compartment at all! The fan belt is classed as a service item and do wear and need replacing, this is unrelated to the claim.
Excellent service from start to finish
Excellent service from start to finish.
Highly recommend
February 7, 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Polite & efficient operation for…
Polite & efficient operation for accident repair
Initial contact was done by e-mail & sent photos of the damage so no need to take the car in for assessment. Nice staff handled the drop off & pick up efficiently (thanks Emma). Told me it would take a week & it was that exactly, looks a good quality job.
February 5, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
My car went into be mended and they…
My car went into be mended and they have messed up all the wiring my car won't lock. I phoned them and they have given is no help at all, told me to go back through my insurance company what a joke.
January 30, 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning, We are sorry you feel we have been no assistance in the issue with your vehicle, as stated we repaired the damaged area of your vehicle as instructed by your insurance company. This was driver's side front door and sill, the issue you are experiencing is with the tailgate central locking. I believe you stated that our driver reversed your vehicle into the rear of a stationary car outside your neighbours when delivering it back to you and you believe this has caused the issue, we have spoken to the driver and you are aware of our findings, when we inspected the images you sent it was clear the car has been hit in the rear by someone at some time due to the screw holes in your rear bumper caused by front number plate fixings (screw head marks) of another vehicle. Again we would advise you speak to your insurance company so they can either arrange a physical inspection of your car or advise us how they would like us to proceed. We are more then happy to help if required.
Thank you
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it. Have a great 2022
Fix Auto Chelmsford :)
Top quality service
Top quality service, The staff were great and knew exactly what they were doing. The car looks great and I could never tell there was any damage. Thank you to all involved.
December 22, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it. Have a great Christmas
Fix Auto Chelmsford :)
A pleasure
From collection of our vehicle to delivery back of vehicle everything was seamless. Staff were courteous and knowledgeable. A pleasure to do business with.
December 22, 2021
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Great customer service very clear…
Great customer service very clear communication and my car is a good as new after the repairs were carried out. Very satisfied many thanks
Craig
December 14, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
I cant praise Fix Auto enough
I cant praise Fix Auto enough. I managed to render my car undriveable after a bang with a parked car , on a Sunday morning.I managed to get my car towed to my home. I contacted my insurance company Monday. On Monday evening I had a phone call from a representative from AutoFix informing they had been passed the job from my insurance and that they would be ringing me back to organise the pickup the following day. Also would I like a courtesy car. The next morning the truck arrived to collect my car and give me my delightful Hyundai i10.
Less than 2 weeks later I received a call from the young lady telling me my car was ready. Would I like it delivered or collect. I collected it and what a shock. The car that got towed away was undriveable and absolutely filthy inside and out.
The car I got back is absolutely immaculate. It felt and looked like a new car. It drives beautifully.
As previously mentioned. I am thoroughly pleased and impressed with AutoFix.
Thank you so much. I would certainly use your services again vvv
December 9, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
SUPERB SERVICE!
There isn't much more I can say about this garage that hasn't already been said.
My 2021 Skoda Octavia LE was repaired to perfection, as new. The car was cleaned inside and out, it looked as if it had just come from the showroom, pristine.
As this car is loaded with sensors everything is working as it should.
Highly recommended. The staff are very polite and helpful. You cannot go wrong by using this garage, 5 star.
December 9, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a lovely review, we really do appreciate it & we're glad to hear you had a great experience.
Fix Auto Chelmsford :)
Really nice people to deal with.
Really nice people to deal with.
Even silly little bodywork jobs like mine.
The company has grown but the service has remained excellent as it always has been.
December 8, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience.
Fix Auto Chelmsford. :)
Great work
Great work very friendly staff. They make sure every customer is satisfied. Good work keep it up.
December 4, 2021
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience.
Fix Auto Chelmsford.
Everyone I dealt with
Everyone I dealt with - Reception, Workshop and the car delivery drivers - were all pleasant and helpful. Courtesy car was delivered clean and in good order (only a year old) and repair to the
body work on my vehicle only took a week. My vehicle returned with excellent repair and the exterior washed over.
Referred to FixAuto by my Insurance Company so no previous knowledge of the Company but in all a good experience.
November 12, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience.
Fix Auto Chelmsford.
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you for the lovely review :)
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