Fix Auto UK - Fix Auto Chelmsford Reviews 227

First of all they arranged for my car to be collected and supplied me with a courtesy car. There was good communication before my bumper repair and the repair was excellent.

All parts were removed, renewed and sprayed. The alignment was perfect, the colour match was perfect and on top of that, it was fully valeted inside and out

- it looked like a new car again !

Fix Auto was very courteous and friendly to deal with. Very quick in the repairs and very professional.

Staff were very helpful and friendly. I was kept up to date as to when the car would be ready. Bodywork repairs look fantastic. Would recommend to anyone needing their services!

Staff were friendly and helpful, and repairs to my car were good.

I was very pleased with the service provided the car lent to me was a good standard and my car was delivered back to me at a time that was convenient to me my car has been cleaned and the repair has made the car as good as new Thank you

From the first visit till I picked up my car I couldn’t not fault the professionalism and friendly manners from the reception girls, and mechanics. A big thank you to Dan who made sure I was 100% satisfied with the works before I collected the car. I’d highly recommend FIX Auto ltd, to friends and family. A+++

Car repaired and returned within 5 working days. Like a new car. Very pleased with service provided especially Emma

Great communication at all times and so grateful for a new, spotless courtesy car

Professional staff throughout my journey

My accident was on 31/01/2022 and repair was booked for 26/04/2022. Almost 3 months for a repair is not a great wait time. Other than that the repair was performed excellently and in only 5 working days.

My main problem was the courtesy car. I was told the car should be a like for like car but what I was given matched in only year of production. No sat nav, no electronic key, no LCD screen, no Bluetooth, no steering controls etc etc. It was a 2016 hyandai i10 that had less in way of extras than many cars made before 2010. It was a purely no thrills car.

When told to take pictures of any damage to the car on arrival I might as well of taken a video because the car was in a condition close to needed to be booked into its own repair centre. Broken side mirror, damaged hubcaps, dents, scrapes and scratches on every panel. The guy who dropped it off almost looked embarrassed to give me the car and take mine.

The window wipers were so old they only smeared the rain making it so I had to pull over when it rained through fear of crashing.
When I informed them that the blades are useless I got the response "we hear that alot".

To say that putting the car into reverse was problematic is an understatement. It sometimes took upto 5 attempts just to get the car to reverse and sometimes it took alot of strength to force the car into reverse.
When i informed them of this I was told they would "look into it".

All in all the repairs are amazing but I would highly recommend borrowing a car or even taking up cycling than to use one of their courtesy cars. It would be safer

Helpful staff and very high standard of workmanship!

Very helpful and very happy with the works and how I was treated.

Brilliant service , friendly staff , fixed my car to a high standard and kept me informed all the way through the process really happy an would highly recommend

Great company, Thay fixed our van and was Very professional. We was kept informed to all of the work that was undertaken.

I wasn't happy with courtesy car phoned to complain , didn't gave another one handbrake and clutch on car wasn't right Reosir and car cleaned was good

Lots of work needed to be done after I crashed my car. Kept me updated at all times. Friendly & helpful. Very impressed, car looks brand new. Very clean too. Wasn’t so keen on the courtesy car. But at least I got one. Would strongly recommend this garage.

Picked up on day booked. Repaired and cleaned all van. Excellent job.

Audi A5 was rear ended and went to fix-auto. Despite getting to like the tech in my hire car, when I went to pick up my car, it looked amazing and I couldn't help the grin on my face. tech all forgotten about. They even hoovered the interior, dressed the tyres and washed the whole car. Amazing service, would highly recommend.

Due to the part coming in early the repair was brought forward, on inspection another part was needed but this was sorted out in a couple of days, staff kept us updated, overall a quick and efficient service.

My car went in to have drivers door repaired very pleased with overall job car looked brand new when I picked it up. Great job and car was also cleaned inside and out. Just took a few days longer to sort out but great job.