Fix Auto UK - Fix Auto Chelmsford Reviews 227

Excellent service. Kept up to date throughout. Ladies in the office were really helpful.

Car was picked up and returned on time - work completed/ car very clean

They are very helpful, very kind they help with transport while the car isn’t done

Excellent service.

Car was collected and a courtesy car was delivered as promised. My car was delivered back and the repairs were completed as I required.

Right from the moment I brought my car in for repair until it was dropped off at my house finished, I could have not asked for a better service. Everyone was polite and helpful. Very impressed.
Thank you

I love my BMW 4 Series M Sport so when it was damaged by a cyclist when it was parked when I was not there really upset me. But Fix Auto took my car and made it better than when I had it before. Excellent service and staff are very nice and really look after you. Thank you for a great service.

Friendly and efficient service with pick up and drop off at my home.

Whilst it took a while to get my car booked in, once it was the service was first class. My car was collected from my house on time, the work was of an excellent standard and the car returned to me 3 days later. Unfortunately one of the letters from the name badge, that had fallen off in the accident, had not been re attached but that was a minor matter that I could rectify myself. I would have no hesitation recommending Fix Auto Chelmsford

Excellent job, all contacts very courteous and helpful

First contacted Fix Auto in November 2021… they said they would order the part needed for my car and keep me updated.. I contacted them in January 2022 they advised part due anytime now and would contact me… contacted again in May they advised the part had arrived, no one had called, someone would call me back to book the car in, a week later still no call, called back told the same thing again with a promise this time, a week later I called back and refused to come off the phone until booked in, finally booked in and collected 29th July 8 months after initial contact….. however from the point of the car being collected (by very very pleasant driver) repair was perfect and car returned cleaned. Very happy with the work!

Absolutely great service very polite customer service very helpful and excellent second time i have used them

This was the first time I needed the services of a body shop, and with Fix Auto I was not disappointed. The quality of the repair is exceptional, and the overall service I received from initial contact to delivery was very good.

Simon the engineer was always very helpful whenever I telephoned for updates. The gentleman that picked my car up on the recovery vehicle was very very helpful, polite and informative , thank you x

My first contact with Fix Auto UK was with a charming lady called Megan who put me at my ease whilst I was trying to explain about the damage to my car. After an exchange of Emails- pictures and explanations my car was collected and I was given a curtesy car by a smartly dressed young man. My dealings with this company was amazing and informative though the work of Megan and Emma. Thank you for both of them. My car was returned in showroom condition by another two jovial gentlemen. All the work was done to an amazing standard and I am well pleased. Thank you all for your standard of work and care .

My BMW was taken to Fix Auto for accident repair. After the assessment it was decided that it was not economical to repair and I decided to have the car back as it was. When I took the car home I realized that the PDC was not working. This was not affected by the accident and was working before the car went to Fix Auto. I guess it must have been disconnected during the assessment.
I hope after this feedback I get a call to take the car back and have it reconnected.
Apart from this I found the staff very friendly and communicative.

After reading the reply from Fix Auto below, I think it is unfair for them not to return my car in the condition they received it. I rely heavily on my car and have a busy schedule. With the superficial damage caused I may decide to keep the car as it is, therefore very respectfully request that Fix Auto to reconnect my PDC which is not going to going to take long for a professional establishment like and can be done while I wait. Thank you.

Great service kept well informed good customer service

Did a very good job on my car. Chap who collected it was most polite.

I can not thank fix auto they did my repair wonderfully and I was so surprised as they valeted my car as well I will be recommding them to a my family and friends .

Beautiful job done on our car after a recent accident. Kept us informed of progress at all times. Lovely young man who delivered our car back to us. Couldn't fault him and he was so respectful.