Fix Auto UK - Fix Auto Chelmsford Reviews 227

TrustScore 4.5 out of 5

4.5

35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I recently had a dent repaired on my car door and I’m genuinely so impressed with the quality of the work. The repair was carried out to an incredibly high standard — you honestly wouldn’t even know... See more

Company replied

Rated 5 out of 5 stars

Fix Auto were great from the moment we contacted them. They came back to us quickly to find out more about the services we required and then sent us a quotation within 24 hours. They kept us up to dat... See more

Company replied

Rated 5 out of 5 stars

Our car was collected when arranged, the work has been carried out well and the car returned, again when arranged. Communications from Fix Auto were clear and timely and any questions we had were answ... See more

Company replied

Rated 3 out of 5 stars

they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • 35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom

  • 01245265264

4.5

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Accident Repairs

Great team led by Paul

December 9, 2022
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi, Thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your lovely feedback to Paul and all the team here at Fix Auto Chelmsford :)

Rated 5 out of 5 stars

Service was great

Service was great. They called me to arrange to pick my car up and drop me a car. Kept In touch to let me know how the work was going. Called as soon as work was done a brought my car back to me.

December 14, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi, thank you for taking the time to leave us such a lovely review. We really appreciate your feedback and will ensure this is relayed back to our team here at Fix Auto Chelmsford :)

Rated 5 out of 5 stars

From start to finish the service I…

From start to finish the service I received was amazing… from keeping in touch and letting me know updates
Emma was so good at sorting Curtesy car for me and I am so happy with how my car looks with repair
Highly recommend this garage

November 22, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi Joanne, Thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to Emma & all the team here at Fix Auto Chelmsford :)

Rated 5 out of 5 stars

Very happy with fix auto

Very happy with fix auto. They collected the car, did a great job on repairs then returned the car. No complaints, absolutely seamless

November 9, 2022
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi, thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)

Rated 5 out of 5 stars

Rear of car repair

The repair to my car was excellent. Top quality workmanship.

November 21, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi, thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to all the team here at Fix Auto Chelmsford :)

Rated 5 out of 5 stars

I’m very pleased with the results and…

I’m very pleased with the results and I’m very pleased with the service

November 21, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi, thank you for taking the time to leave us such positive feedback & that our team provided you with excellent service. I'll make sure that the team here at Fix Auto Chelmsford receive your positive feedback :)

Rated 5 out of 5 stars

The work undertaken on my car is…perfect

The work undertaken on my car is perfect. My car was returned valeted inside and out- spotless.
Highly recommend.

November 17, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi Mandy, thank you for taking the time to leave us such a lovely review. We really appreciate your feedback and will ensure this is relayed back to our team here at Fix Auto Chelmsford :)

Rated 5 out of 5 stars

Collection and drop off time that…

Collection and drop off time that suited me as I'm a carer in the community good work on my car

November 15, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi Tracey, thank you for your lovely feedback, it makes our day to hear that we were able to provide you with a 5-star service. I'll make sure that the entire team here at Fix Auto Chelmsford receives your positive feedback :)

Rated 5 out of 5 stars

Great Service

After my accident, my car was undriveable so it was Collected on an early Sunday Morning, it took 3 week to be fit to drive again, but I had a rental for 3 weeks to keep me mobile, my Grandland X was returned in pristine condition and cleaned inside and out, so thank you Auto Fix
I'm a happy customer 👍🏼

November 8, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi, thank you for taking the time to leave us a such a lovely review. We really appreciate your feedback and will ensure this is relayed back to our team. Thanks again and have a great day!

Rated 5 out of 5 stars

Great service and workmanship,a company…

Great service and workmanship,a company that goes the extra mile for there customers.

November 4, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi Mark, thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)

Rated 5 out of 5 stars

My car was collected and repaired…

My car was collected and repaired perfectly. Delivered back to me cleaned and valeted. I just wished I taken a courtesy car but otherwise no complaints.

November 2, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi Elvina, thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)

Rated 4 out of 5 stars

Not sure about this company.

Not sure about this company.. Opted to have the courtesy car delivered to and returned from home. On Waze there are various routes to their premises the shorter 13 miles the longest 25 - when the car was returned it had done 62 miles since pickup. The explanation was that it was a 51 mile round trip with 11 miles to test the car. It’s plausible but unlikely, wouldn’t do it this way again … Quality of the repair Ok though

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Went beyond the call of duty to help me with a misunderstanding on courteous car.
Very thoughtful and considerate.
Excellent repair job and returned immaculately clean

October 19, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi Margaret,
Thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to all the team here at Fix Auto Chelmsford :)

Rated 5 out of 5 stars

Good service

October 27, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi Keith,
Thank you so much for taking the time to provide feedback. We're so happy to see that you had a 5 Star experience at Fix Auto Chelmsford! Thanks for sharing :)

Rated 5 out of 5 stars

5 star…

I was extremely happy with their service. Very flexible fitting in the job, fitting in with my work. When I collected my car. Really looked after me. Their customer service over and beyond expectations.
Repairs were excellent too.
Would thoroughly recommend.

October 20, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi Donna,
Thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to all the team here at Fix Auto Chelmsford :)

Rated 5 out of 5 stars

Professional

Professional, high quality garage.
Thank you for the great service provided.

October 13, 2022
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi, thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)

Rated 5 out of 5 stars

These guys did a great job on my wife’s…

These guys did a great job on my wife’s Q5. Great communication and prices.
Thank you

September 12, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi, thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)

Rated 4 out of 5 stars

The service was excellent

October 7, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi, thank you for taking the time to leave us such positive feedback & that our team provided you with excellent service. I'll make sure that the team here at Fix Auto Chelmsford receive your positive feedback :)

Rated 5 out of 5 stars

Hi quality service from collection to…

Hi quality service from collection to return of my car high quality workmanship

October 10, 2022
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi Janine, thank you for your lovely feedback, it makes our day to hear that we were able to provide you with a 5-star service. I'll make sure that the entire team here at Fix Auto Chelmsford receives your positive feedback :)

Rated 5 out of 5 stars

High quality work and great service.

Fix Auto were very helpful during a stressful experience. My car was badly damaged, but the repair work was excellent. I received my car back in brilliant condition. They were happy to be flexible and deliver it to my work place. Which I am very grateful for. Would use again for any bodywork repairs.

October 3, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chelmsford

Hi,
Thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to all the team here at Fix Auto Chelmsford :)

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