The staff were everything a customer could want when dealing with a difficult situation. Friendly and thoughtful, always making sure they were doing everything they could to make things as easy for us... See more
Company replied
Location
Switch location35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB
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See what reviewers are saying
Amazing service. Had work done on a dent after an accident and went through our insurance company. Car was picked up from my home at the same time as they left me a courtesy car. The two gentlemen who... See more
Company replied
Great Service - arranged the repair via my insurer - due to damage to the undercarriage of the vehicle , FixAuto came and picked up the car from my bmw dealer then delivered a few days later the... See more
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they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Chelmsford
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom
- 01245265264
4.6
Excellent
238 reviews
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Great job!
Even though there was a wait for repairs due to delays within the industry at the moment fix auto carried out all repairs to an excellent standard. They were informative and professional throughout the process and I would highly recommend them to anyone seeking repair services.
Thanks fix auto my car looks good as new once again.
February 8, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Jemma, thank you so much for taking the time to provide feedback. We're so happy to see that you had a 5 Star experience at Fix Auto Chelmsford! Thanks for sharing :)
Very happy with the repairs done on my…
Very happy with the repairs done on my car which were carried out to a very high standard.
February 24, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Steve, thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to all the team at Fix Auto Chelmsford :)
Overall good experience
Overall good experience, I think Terry is by far the best for service when he dropped of my first courtesy car went over everything with me and made me feel at ease likewise when he dropped of my vehicle. Thanks terry!!!
February 24, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Megan, Thank you for taking the time to leave us such a lovely review. We really appreciate your feedback and will ensure that your kind comments are passed onto Terry. Thanks again and have a great day :)
Very happy
Very happy with the repair and the excellent service. Thanks
February 23, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Allan, Thank you so much for taking the time to provide feedback. We're so happy to see that you had a 5 Star experience at Fix Auto Chelmsford! Thanks for sharing :)
Can not fault repair
Can not fault repair, pleasant receptionist, the only thing is the courtesy car on offer, need to update the vehicle, car given was almost un drivable. Having said that the Company is great
February 20, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, thank you for your review, we are glad that are happy with the repairs and was treated well by our staff. In reply to the courtesy car unfortunately we cannot supply a like for like but do our best to supply a vehicle that keeps you mobile for the duration of the repairs, it will not be a particularly high spec vehicle but is well maintained, clean and tidy.
Once again thank you for your kind review
My car repaired very well and staff…
My car repaired very well and staff helpful and friendly. They phoned me when the car was ready to be picked up and the cost was exactly the same as the quote, no extra charges.
February 15, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a lovely review. We really appreciate your feedback and will ensure this is relayed back to our team here at Fix Auto Chelmsford. Thanks again and have a great day :)
booking issue to start quickly forgotten with the quality of the work done
I had an issue initially booking the repair as I confirmed I was happy with the quote to the assessor who responded to say he would get someone to call me to book this in, I waited 2 weeks and heard nothing, so I followed up with him and he responded the same way, I heard nothing so I contacted the general number rather than going to the assessor and got it booked in no probs. I would suggest that the initial information I got about someone contacting me may not be their policy and should be clarified when discussing quotes. I have given 5 stars though because the quality of the repair is first class and I wouldn't hesitate on using them again
January 31, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Daniel
Thank you for taking the time to leave us a review. We are very pleased that you are happy with the work carried out and although we appreciate you would use us again, lets hope it is not to soon 😊
My apologise in the delay in getting your vehicle booked in we had some internal issue that have now been rectified so this won’t happen again.
Once again thankyou and wishing you all the best.
Car went in to Fix Auto
Car went in to Fix Auto, from start to finish fantastic service from booking in stage to repair - the car looks brand spanking new again.
Personally I wouldn’t go anywhere else - Thanks Fix Auto
February 1, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Andrea, Thank you so much for taking the time to provide feedback. We're so happy to see that you had a 5 Star experience at Fix Auto Chelmsford! Thanks for sharing :)
Absolutely amazing service
Absolutely amazing service. Would highly recommend. So helpful, went above and beyond for my needs.
January 23, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Kelly, Thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to all the team at Fix Auto Chelmsford :)
Overcharged!!
they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00
They did the job well but now we can't get hold of AXA to get our money back!!!
Also would suggest they detach themselves from AXA insurance as they are extremely difficult and costly to get hold of!!!
January 9, 2023
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Kym, Firstly I would like to thank you for saying that the job we carried out on your vehicle was done well. In response to the time period, you found yourself in the unfortunate position of having two claims on your vehicle at the same time, each claim was for damage to both sides of your vehicle front to back and parts where required. We like all other body-shops currently find ourselves in the position of having cars on site and the manufacturers in your case Suzuki are unable to fulfil parts orders, this does I'm sorry to say delay the process of getting the car turned around and back to you as quickly as we normally would.
Reference your excess this is advised by your insurance company to yourselves and also us. We collect this money on their behalf at point of completion of the repairs. We only collect the monies we are advised by the insurance company and would suggest you persist with getting hold of AXA if you feel this is incorrect in anyway.
Once again we are glad you are happy with the overall repair and thank you for your custom.
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your lovely feedback to Paul and all the team here at Fix Auto Chelmsford :)
Service was great
Service was great. They called me to arrange to pick my car up and drop me a car. Kept In touch to let me know how the work was going. Called as soon as work was done a brought my car back to me.
December 14, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, thank you for taking the time to leave us such a lovely review. We really appreciate your feedback and will ensure this is relayed back to our team here at Fix Auto Chelmsford :)
From start to finish the service I…
From start to finish the service I received was amazing… from keeping in touch and letting me know updates
Emma was so good at sorting Curtesy car for me and I am so happy with how my car looks with repair
Highly recommend this garage
November 22, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Joanne, Thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to Emma & all the team here at Fix Auto Chelmsford :)
Very happy with fix auto
Very happy with fix auto. They collected the car, did a great job on repairs then returned the car. No complaints, absolutely seamless
November 9, 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)
Rear of car repair
The repair to my car was excellent. Top quality workmanship.
November 21, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to all the team here at Fix Auto Chelmsford :)
I’m very pleased with the results and…
I’m very pleased with the results and I’m very pleased with the service
November 21, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, thank you for taking the time to leave us such positive feedback & that our team provided you with excellent service. I'll make sure that the team here at Fix Auto Chelmsford receive your positive feedback :)
The work undertaken on my car is…perfect
The work undertaken on my car is perfect. My car was returned valeted inside and out- spotless.
Highly recommend.
November 17, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Mandy, thank you for taking the time to leave us such a lovely review. We really appreciate your feedback and will ensure this is relayed back to our team here at Fix Auto Chelmsford :)
Collection and drop off time that…
Collection and drop off time that suited me as I'm a carer in the community good work on my car
November 15, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Tracey, thank you for your lovely feedback, it makes our day to hear that we were able to provide you with a 5-star service. I'll make sure that the entire team here at Fix Auto Chelmsford receives your positive feedback :)
Great Service
After my accident, my car was undriveable so it was Collected on an early Sunday Morning, it took 3 week to be fit to drive again, but I had a rental for 3 weeks to keep me mobile, my Grandland X was returned in pristine condition and cleaned inside and out, so thank you Auto Fix
I'm a happy customer 👍🏼
November 8, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, thank you for taking the time to leave us a such a lovely review. We really appreciate your feedback and will ensure this is relayed back to our team. Thanks again and have a great day!
Great service and workmanship,a company…
Great service and workmanship,a company that goes the extra mile for there customers.
November 4, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Mark, thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)
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