Fix Auto UK - Fix Auto Cheltenham Reviews 110

I had a great experience with Sam and really appreciated the excellent customer service provided. I needed help sorting a few things out, and Sam was patient, professional, and incredibly helpful throughout the whole process. Everything was explained clearly, and nothing felt like too much trouble.

Super job done fixing my damaged door. Dent removed and re sprayed to match. My car was returned as good as new which exceeded my expectations. It took them a week to repair and return my car which I thought was more than acceptable. All the time I was informed about the state of the repair and estimated time of completion. They provided a little run around whilst they had my car. A bit small but it did the job as I didn't have to do any long journeys that week. My car came back seemingly waxed and polished and super clean which was a nice bonus.

Very disappointed, they had my truck for a couple of weeks, every time I called for an update I couldn’t get a clear response. I finally got my truck back and straight away noticed that they hadn’t finished the job correctly, yet not once was this mentioned to me, My truck was driven into by someone else so it should have been put back exactly how it was before I have certain tyres on my vehicle to cope with off road and rough terrain, instead of putting the same tyre back on that the took off they put a cheap alternative on! When I argued this with them I was just fobbed off telling me it’s good enough and as far as they’re concerned that’s how it’s going to be left. Really not good enough they may as well put the tyre back on they took off instead of putting a cheap tyre on that doesn’t even cost half the price of the ones I paid for on the truck ! This was not acceptable and they where not interested in correcting this thinking I don’t know what I’m talking about because I’m a woman if i paid nearly £300 for a tyre it’s should be like for like !!

My car went in for repair, it took a whole month to complete the job as the body work was poorly done and they caused damage to the inside of my car. No apology, communication or explanation. The courtesy car provided was also unroadworthy. Would recommend avoiding this company!

I recently had the brakes on my car serviced at Fix Auto Cheltenham, and I genuinely couldn’t be more impressed. From the moment I arrived, the team was welcoming, professional, and clearly passionate about delivering top-notch service.

They took the time to explain exactly what needed doing, gave me a clear and fair quote, and kept me updated throughout the process. The work was completed promptly, and the difference in my car’s performance was immediately noticeable — smooth, responsive braking and total peace of mind.

What really stood out was their attention to detail and customer care. No upselling, no jargon — just honest advice and expert workmanship. It’s rare to find a garage that combines technical excellence with such a friendly, transparent approach.

If you’re looking for reliable brake repairs or any kind of vehicle work, I can’t recommend Fix Auto Cheltenham highly enough. They’ve earned my trust, and I’ll definitely be returning for future servicing!

Fix Auto Cheltenham recently repaired my Seat after another driver helped reshape the driver side front wing in a supermarket car park.

The job they've done on it is great, as well as communication over how it was all progressing etc. Can't comment on pricing as it was covered through 3rd party insurance, but overall I think the service was great.

My Audi A1 drivers door got stoved in whilst parked. The insurer assigned the work to Fix Auto Cheltenham. I found them to be very professional and they undertook a very timely and high quality repair. 'All's well that ends well'.

Friendly drivers and helpful staff let down by technology. It took three attempts over 2 days to pay for repairs ver the phone. The card machine kept failing to communicate with the bank.

Customer service was excellent from start to finish. Would definitely recommend them, the repairs to my car were as a result of an insurance claim which was handled quickly and efficiently by the company.

Very courteous, timely and carried out a first class repair.
The pick up and delivery of my vehicle was very prompt and the hire car supplied by them exceeded my expectations.

Kept me informed of what was going on, and supported me when I had to replace the window on the hire car I received.

Alistair is great and goes the extra!
Efficient
Informing all the way through about where my car was and what was happening.
Picking it up at Enterprise, and dropping it off at my house - very convenient - made easy.

The communication from when my car was being picked up to the different stages my car was going through before having its final checks was amazing.

Sam kept me in the loop about everything going on and overall I am happy with the work that’s been done.

Thank you for such fab communication Sam!

Excellent repair, great service and always kept me informed on progress

Excellent - very pleased!!

Really clear communication. Seamless collection & hand over of courtesy car. Quick fix and return of own vehicle

Damaged my car, poor quality repair of original damage, poor attitude of repair staff.

Fabulous service from start to finish.
Very good work and so far so good as it looks great.
Seamless process and well informed throughout.

Excellent communication and carried out a great job on my dent and scratch repair