Although it took longer than I expected the repair was very well done. I was kept informed about the work being done at regular intervals. Very happy with the information that I received on the phon... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dale was calm, patient and very accomodating when answering my questions durng both the collection and drop off of the car. the staff were also extremely helpful over the phone, making the whole exper... See more
Positives: The staff were consistently friendly, the front office was clean and welcoming, and I appreciated the regular updates on the progress of my vehicle repair. The actual repair was very good... See more
These guys are the real deal. Called in and was greeted by a lovely receptionist who gave me the choice to come in or send an image of my vehicle damage. Upon my Visit, was greeted and quickly attend... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Techview House, Cox Lane, KT9 1SG, Chessington, Surrey, United Kingdom
- 0208 3918700
4.6
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful service team
The service provided was wonderful throughout. Staff were supportive and informative.
*Still awaiting a message about one aspect which was discussed post service.
August 7, 2025
Reply from Fix Auto UK - Fix Auto Chessington
Hi JP,
We're happy to hear that our staff were supportive and informative! We apologise for the delay regarding the message you're awaiting and will look into it right away. Thanks for the feedback.
Fix Auto UK
Friendly, straightforward and high quality work
Fix Auto took our car in for repairs, having being selected by our insurers. From collection through to delivery, the team were friendly and courteous, and kept us informed of progress throughout. And they did an excellent job of the repair itself. Very pleased.
July 28, 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your review Mr. Young
We're happy to hear that our team provided friendly, courteous service and kept you informed throughout the repair process. We're glad you're pleased with the quality of the work. Thank you for your positive feedback!
Fix Auto Chessington
Excellent service, from start to finish
Such helpful, friendly, informative staff, made dealing with this company an absolute pleasure.
You get to speak to real people on the phone ,very promptly, these days a real bonus.
My car was delivered back to me, looking as great as it was before I smashed it up !
July 2, 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you fir your fantastic review Ms. Hughes. It's wonderful to know that our staff were so helpful and informative, and that you were pleased with the repair. Fix Auto Chessington
The people
All staff were cheery and engaged . Booking and collection was easy . The repair was great and completed well within time.
July 25, 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you Graham
We appreciate you taking the time to leave us this fantastic review! We're so glad booking and collection were easy, and you were pleased with the repair. Fix Auto Chessington
Charming man who collected and returned…
Charming man who collected and returned my vehicle
July 24, 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for the lovely review Mrs. Conway, I will pass comments onto Dale our transport operative. Regards Fix Auto Chessington
Fix Auto - Stolen Car Repair
Sadly my car was stolen, once it was recovered it was brought to Fix Auto to be repaired. Fix Auto were professional and kind throughout my experience with them. Although the damage was extensive, they went out of their way to restore my car to it’s original condition as promptly as possible. The employees kept me updated at every stage and were transparent about any delays. Fix Auto were a pleasure to deal with and I’m grateful to all the team!
July 30, 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank for your lovely reviews Mr. Saker. We are very happy we managed to get you back on the road and thank you for your patience whilst waiting for back ordered parts. Fix Auto Chessington
Excellent Service
Fix Auto, Chessington, were recommended by my Kia dealer, for bodywork. I called, without prior appointment, to see about having a minor scratch on a door 'repaired'. A gentleman polished the scratch straight away, with pretty good results. That is excellent customer service, which has saved me a lot of money, and time. Can't ask for any better.
July 25, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chessington
Good Evening Mr. Tyrrell,
We appreciate you taking the time to share your positive experience regarding the quick and effective repair of the scratch on your car. We are glad we could save you time and money.
Fix Auto Chessington
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for taking time to leave a review. I will be sure to share with the staff ! - many thanks Fix Auto Chessington
Reply from Fix Auto UK - Fix Auto Chessington
Mr. S K ,
We appreciate your feedback and are glad you had a good experience.
Fix Auto Chessington
Excellent service.
Good update communication. Helpful and friendly staff. The repair standard was excellent. Car was presented in fabulous condition.
Thank you.
June 26, 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you Mr. Cook
We appreciate you taking the time to leave us a 5-star review. We're happy to hear that you were pleased with our communication, helpful staff, and the repair quality.
Fix Auto Chessington
Reply from Fix Auto UK - Fix Auto Chessington
Dear Mr. Morris,
We appreciate you taking the time to leave us a fantastic review! We are so glad you were happy with our service and communication.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Chessington
Thank you Naresh,
We're happy to hear that you were updated on our progress and that you were satisfied with the work performed. Thank you!
Fix Auto Chessington
Expectation Management
Constant adjustment to the expected delivery date, but only on the day of expected delivery or the day before leaving me having moved my work diary around multiple times to accommodate the potential delivery for it not to arrive. I would prefer it if I’d been told ‘not ready’ for the 6 weeks it took to fix, rather than it’ll be ready on date XX 5 times, only to be let down. Expectation management was probably the worst I’ve experienced!
June 20, 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your review Mr. Fox. We are sorry you did not have a great experience but there are a few things we feel should be included:
Our expected date is not a delivery date - we do make clear at the very start that is an expected completion date and does not include handover. We do this to ensure that clients do not make plans until their vehicle is ready as there are a number of things out of our control that can affect a repair completion date. As such with your vehicle there were modified accessory parts that were not standard and Landrover struggled to identify them which caused delays with them being able to supply the relevant parts. Your vehicle also required a number of ADAS resets which we had a specialist come in to do -which we did communicate. The team did update often and I myself took over updating you whilst on holiday abroad. We will at your case further when I return to see what could have been done better. regards Rachel Fix Auto Chessington
The whole experience from start to…
The whole experience from start to finish was professional pleasant with excellent communications.The driver who collected anddelivered car back was a credit to you.
June 13, 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you Mr. Warren
We're happy to hear that your experience was professional and pleasant from beginning to end. We appreciate your kind words regarding our driver and the excellent communication you received.
Fix Auto Chessington
It truly was a lovely service with…
It truly was a lovely service with great staff supporting me on the process the whole way! The repair itself took minimal time and I was updated at every stage through the phone, with the car ultimately being safely delivered to my house.
June 12, 2025
Reply from Fix Auto UK - Fix Auto Chessington
We're happy you enjoyed the service and the support provided by our staff! It's great to hear the repair was completed quickly and you were kept informed, with the car safely returned. Thanks for the positive feedback! Fix Auto Chessington
Professional team
My car repair took a bit longer than expected but they communicated updates throughout the process and staff are very friendly.
June 10, 2025
Reply from Fix Auto UK - Fix Auto Chessington
We appreciate your feedback and are glad our team kept you informed. We aim to provide efficient service, and we value your patience throughout the repair process. Thank you Fix Auto Chessington
Repair of dent and scratch
Very good repair job. It would have been five stars except for the fact that, despite offering to deliver the car back to my home, I had to collect it when the job was done since the garage quoted a one week wait for delivery.
May 30, 2025
Reply from Fix Auto UK - Fix Auto Chessington
We appreciate your feedback and are glad the repair met your standards. We regret that the delivery timeframe did not align with your expectations. We will review our delivery scheduling to improve our service.
Reply from Fix Auto UK - Fix Auto Chessington
We appreciate your positive feedback and are so glad to hear that you found our staff helpful and the repair satisfactory. Thank you.
Reply from Fix Auto UK - Fix Auto Chessington
We're happy to hear that you found our service and courtesy car satisfactory. Thank you for your positive feedback and for choosing us!
My car was not only collected but…
My car was not only collected but delivered back to my home.
I was updated regularly regarding the repairs and date of completion.
Oh and an added bonus was my car was cleaned inside and out and looked brand new :-)
May 29, 2025
Reply from Fix Auto UK - Fix Auto Chessington
We're happy to hear that you were pleased with our collection and delivery service. It's great to know you were updated about your repairs and that you loved the car cleaning! Thanks for your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.