Fix Auto UK - Fix Auto Chessington Reviews 

317
TrustScore 4.5 out of 5

4.6

Techview House, Cox Lane, KT9 1SG Chessington, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I dislodged a corner of my cars front bumper having caught it on the edge of a fence post whilst reversing on my drive. I visited Fix Auto in Chessington to get an idea other than cost of repair. I... See more

Company replied

Rated 4 out of 5 stars

Timely pick up and delivery of car but with a month’s wait for an agreed date for the work to begin, the parts could have been ordered ahead of the car getting to the venue for the work to begin. The... See more

Company replied

Rated 5 out of 5 stars

My car came here for repair after a fairly significant impact that affected every panel on one side. Fix Auto were excellent, great communications during the process, always friendly and most importa... See more

Company replied

Rated 5 out of 5 stars

Prompt action, answered all my queries on the phone kept me fully updated re progress f my repair

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

About Fix Auto UK - Fix Auto Chessington

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Techview House, Cox Lane, KT9 1SG, Chessington, Surrey, United Kingdom

  • 0208 3918700

4.6

Excellent

TrustScore 4.5 out of 5

317 reviews

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4.6

All reviews

(317)

5,499 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My vehicle was repaired through…

My vehicle was repaired through insurance company. Repairs were done so quickly, so easy to deal with.
Very friendly , welcome staff, always keep you updated with vehicle repair.
Highly recommend ! 👍

April 11, 2025
Unprompted review
Fix Auto UK - Fix Auto Chessington logo

Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your kind review. We appreciate you taking the time to share your positive experience. We are glad to hear that you found our staff friendly and welcoming, and that you were kept updated throughout the repair process.

Rated 5 out of 5 stars

fix Auto kept me informed of what was…

fix Auto kept me informed of what was happening with my car. Made the whole process very easy. Great telephone and reception staff. Returned my car super sparkling. Couldn’t have asked for anything more.

March 31, 2025
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your kind words Ms HardyWe're delighted to hear you had a positive experience with our team. We strive to make the repair process as smooth and stress-free as possible for our customers. We're glad you were happy with our communication, service, and the final result.

Rated 5 out of 5 stars

I was continually updated on the…

I was continually updated on the progress of repairs.
The staff during phone calls were always very courteous and helpful.

April 3, 2025
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for taking the time to leave this positive review. We are thrilled to hear that you were kept informed throughout the repair process and that our staff provided you with excellent customer service. We appreciate your feedback and will share it with our team. Fix Auto Chessington

Rated 5 out of 5 stars

Very efficient service with great…

Very efficient service with great communication from staff.

March 17, 2025
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for the 5 star review Lisa, we are very happy you received great service and communication. We shall pass your kind comments on, regards Fix Auto Chessington

Rated 5 out of 5 stars

Great experience and process

Had car repaired through insurance. Process was great, from initial call, car drop off, communication on progress, and eventual pick up. Every one was friendly and polite! Very happy with the process and outcome.

March 19, 2025
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review Darren , we are delighted you had a great service. I will be sure to pass your comments on Rachel at Fix Auto Chessington

Rated 4 out of 5 stars

Good work but took a very long time

Good work but took a very long time

March 19, 2025
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review Mr. Rofe, unfortunately as communicated during repairs we were left waiting for parts - this is a manufacturer wide issue currently and there some repairs we cannot work around those missing parts. We are glad you are happy with the repair. Regards Fix Auto Chessington

Rated 5 out of 5 stars

Very good service and quality job

Turned up on time. Did a good job on my car and returned it on day as planned. Kept in touch. No complaints at all.

February 28, 2025
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for the lovely review, i have passed on to my colleagues. Rachel at Fix Auto Chessington

Rated 5 out of 5 stars

amazing x-ray capability

amazing, the assessor had the ability to assess the damage from a few exterior damage. He also had the ability to assess non-visible damage that apparently was the main contributor to the vehicle being 'written off'. Evidently the small digital camera used had an x-ray capability!

December 30, 2024
Unprompted review
Fix Auto UK - Fix Auto Chessington logo

Reply from Fix Auto UK - Fix Auto Chessington

Thank you for the review! it is great to hear the team gave you a good service. I will pass your comments on. Regards Fix Auto Chessington

Rated 5 out of 5 stars

I was kept up-to-date with everything

I was kept up-to-date with everything, and the courtesy car was delivered and collected from my house, which made it really convenient

February 28, 2025
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for the lovely review, our team appreciate you taking the time to let others know about our service. Rachel @ Fix Auto Chessington

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from booking in , to drop off and receiving temporary car.
Was kept up to date and informed throughout time working on car, although missed a small thing was very professional and sorted this out efficiently.
Definitely a garage worth using excellent job done and lovely welcoming staff on reception

February 10, 2025
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review Julie, I am glad you received an excellent service and ladies on reception looked after you. We shall pass your comments on. Rachel

Rated 5 out of 5 stars

Belt molding replacement on passenger door window

Had major repairs done to my BMW X5 a few years ago. This was a small job, by comparison, but I immediately contacted Fix Auto to see whether they could help me as I trusted their workmanship. Arnie was very helpful, as was the technician who did the work and the receptionists. Very pleasant atmosphere and would highly recommend. A lesson in not always returning to the dealerships!

February 13, 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you very much for the review. I have passed on to Arnie and the team and we will always be here to help with any job no matter how big or small! Regards Rachel

Rated 5 out of 5 stars

Great communication and service and the…

Great communication and service and the repair was really quick!

January 31, 2025
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Alison we really appreciate you taking the time to leave a review. Rachel Fix Auto Chessington

Rated 5 out of 5 stars

A good experience.

My car was collected and earlier than I was expecting. They kept me up to date with the repairs and gave me an end date for the work and met that date. The work was done competently and looked good when finished.

January 31, 2025
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Ms. Gillespie the team are delighted your car was ready sooner than expected and you were kept up to date throughout. We hope all is still well and you know where we are if needed in the future. Rachel

Rated 5 out of 5 stars

The work has been carried efficiently…

The work has been carried out efficiently and on time.

February 4, 2025
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Mr. Hall We appreciate your kind words. We're glad to hear you were satisfied with the work. Fix Auto Chessington

Rated 4 out of 5 stars

Overall a great service

Overall a great service. The only issue l had was on returning my car after the work had been completed l had a new airbag light on my dashboard which hadn’t been there before. However this was sorted out swiftly too. Thanks

January 27, 2025
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review Ms. Bowers, apologies you had to return but i am glad the team resolved quickly for you. Regards Fix Auto Chessington

Rated 5 out of 5 stars

My car went in to be repaired bumper…

My car went in to be repaired bumper wing and foglight,has been done perfectly then sprayed…. Also reception young lady was so helpful with updates and welcoming

January 15, 2025
Unprompted review
Fix Auto UK - Fix Auto Chessington logo

Reply from Fix Auto UK - Fix Auto Chessington

Thank you Ms. Menale, we're thrilled to hear your car repairs were completed to your satisfaction. We appreciate you highlighting the excellent work and the helpful service you received from our team.

Rated 5 out of 5 stars

Great customer service

Great customer service - clear efficient communication

January 21, 2025
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review Mr. Green. Apologies we answer really quickly normally but seems your review slipped the net! We hope all is well with your vehicle. Rachel at Fix Auto Chessington

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