Can’t thank Fix Auto UK enough, this is the first time I’ve had to use an outside of my area garage, and I was delighted with the service, from the reception staff to the person giving me my keys... See more
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Although my car was fixed there was a lot of miscommunication and unnecessary delay. It took at least a month to get booked in and the ‘correct’ parts ordered. On the day I was meant to collect my car... See more
Very helpful staff, nothing was to much trouble for them. Kept me well informed of progress on the repair of my vehicle. Courtesy car provided was a dream to drive and in excellent condition.
Company replied
Great communication from customer service , kept informed , Darren arrived with courtesy car , easy transfer . Friendly staff on arrival to pick it up Waiting on badge for the car , trust i'll here... See more
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Company details
About Fix Auto UK - Fix Auto Glasgow North
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Hawthorn Street 73, G22 6HY, Glasgow, Scotland, United Kingdom
- 0141 336 1212
4.6
Excellent
436 reviews
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Work progress.
Kept informed of progress, good quality of workmanship and got an early delivery back.
August 1, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
We appreciate you taking the time to leave us this lovely review! We're so happy we delivered your vehicle back sooner than anticipated.
Front staff was really friendly and great customer service
Customer service is really good and helped with any queries. Really friendly staff at front desk.
Was told parts would take a little longer but got my car back before even the estimated time.
Would highly recommend
July 29, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Many thanks for taking the time to leave a five star review. We are delighted to hear our customer services team provided excellent customer service and the vehicle was repaired and returned faster than expected.
Good repair, nice staff, old fashioned processes
The repair was good, the staff were friendly, but the main pain was getting through on the telephone. Hearing some long-winded message about parts availability from the Covid era and explaining that lines were ‘extremely’ busy just strikes me as lazy and unnecessary. There’s nothing extreme about it if that’s the message each and every time; it’d appear that lines are normally this busy. Quite why I even have to speak to anyone at all is beyond me; why can’t I converse by email or similar? It’s 2025, not 1995 and I should be able to message when it’s convenient, not be bound by their office hours.
July 22, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Many thanks for taking the time to leave a review. We delighted to hear our team were friendly and you were happy with the repair. We appreciate your feedback regarding our automated message and we can look to edit this, we like to ensure are customers are aware of the parts availability.
Easy to communicate with
Easy to communicate with, friendly, considerate, helpful, good technical job.
July 4, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Many thanks for taking the time to leave a four star review. We truly appreciate your kind words and are delighted to hear our team were friendly, considerate and helpful, we strive to provide excellent customer service and it is always to good to hear positive experiences. Many thanks
The repair was done to perfection…
The repair was done to perfection within reasonable time. The staff kept me updated about the progress of the repair, and they are experienced, kind and courteous.
Thank you so much.
June 17, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Many thanks for taking the time to leave your review. It's great to hear you were delighted with the services provided by our team. Many thanks once again.
Reply from Fix Auto UK - Fix Auto Glasgow North
Many thanks for taking the time to leave a four star review. We are delighted you liked our courtesy car, but disappointed to learn the cleanliness of the exterior was not to our high standard on return. Due to the recent weather conditions it can be challenging to keep vehicles clean as it was valeted four days prior to delivery. Many thanks for your feedback.
Reply from Fix Auto UK - Fix Auto Glasgow North
Many thanks for taking the time to leave your four-star review. We truly appreciate your kind words and are delighted to hear that you had a positive experience.
Very helpful
May 9, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Many thanks for taking the time to leave a five-star review. We truly appreciate your kind words and are delighted to hear that the team were very helpful throughout the process.
Exceptional …
Exceptional work on the repairs to my car. Service from all departments was exemplary.
May 7, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Many thanks for your kind words and taking the time to leave a 5-star rating! We are delighted to hear you were happy with the repairs to your car and the service you received from all departments. We appreciate your feedback and are glad you had a positive experience.
Reply from Fix Auto UK - Fix Auto Glasgow North
Thank you for your kind words and taking the time to leave a lovely 5-star review. We are delighted to hear you were happy with the quality of our work and speed of our service. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated.
Could have been better
You kept me well informed on the repair but when I got to collect it there were chips on the paint work that weren’t there before. Thankfully they had taken photos and agreed with me. So repair was done. Just added a week to a long repair time
April 18, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Thank you for taking the time to leave your feedback.
We're glad to hear you felt well informed throughout the repair process, but we’re sorry for the inconvenience caused by the additional delay. While we always strive to complete repairs efficiently and to a high standard, it's clear we fell short in this instance.
We’re pleased that the issue with the paintwork was identified and resolved promptly, and that our pre-inspection photos helped confirm the situation. However, we completely understand that any delay—especially toward the end of a repair—can be frustrating, and we appreciate your patience during that time.
Your feedback is valuable, and we’ll use it to help us improve both our quality control processes and the overall customer experience.
Appalling Attitude!
Two stars - only because the work appears to have been carried out to a good standard. Otherwise it would have been ONE.
In all other respects the service was appalling:
Car had very minor damage from a low speed parking incident - the other driver's insurance company arranged for Fix Auto to carry out the repair.
Car was dropped off Monday lunchtime - having supplied photos/VIN etc. the previous week. As an MOT had been arranged for the following Monday, and the work was likely to be a day or two at the most, we enquired on the Wednesday to see how it was going. We were told it would be ready the following Tuesday - 6 working days for a minor scuff which needed paint correction only. When I called the next day to tell them we needed the car back on the Monday at the latest (having re-arranged the MOT) I was told it could not be guaranteed - they still needed to carry out 'geo' checks (trying to baffle me with technical jargon!), and final Quality checks (which it could fail).
I challenged the need for wheel alignment checks on a scuff caused at 2mph and said that if the car was not going to be ready in time we would collect it that day and get the repairs carried out elsewhere. I was told we would not be allowed to collect our (OWN) car and the insurance company would require to give permission, as long as a waiver were signed - due to the car being released in an unsafe condition! Nonsense!
By some miracle the car was actually ready for collection only a couple of hours later.
My assessment:
The planned 6 days for the repair would allow the repair shop to pad the bill - after all it was the insurance company who were paying - and include unnecessary extras like vehicle alignment check and probably the likes of removing/refitting the bumper/parking sensors/boot lining etc. etc.
No wonder our insurance premiums are so high!
Feedback will also be going to the insurance company.
Note: This was a review of the Glasgow, North, repair centre.
April 3, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Glasgow North
Thank you for your feedback. I’m sorry to hear that your experience with us did not meet your expectations.
While we’re pleased to know you were satisfied with the quality of the repair, we regret that the communication and repair timelines caused frustration. I would, however, like to clarify a few points regarding the timescales: your vehicle was dropped off shortly after midday on Monday, the 31st, and was returned to you on Thursday afternoon, the 3rd—meaning the repair took just three full working days.
The originally estimated completion time of six days was generated by our management system based on the nature of the damage, including impact to the rear quarter panel, bumper, and wheel. This estimate accounts for potential mechanical work that may be necessary, and it ensures we allow time for all required safety checks.
Although the damage may have seemed minor, we have a duty of care to carry out repairs in line with manufacturer standards. In this case, a four-wheel alignment check was necessary and did show that adjustments were needed to bring your vehicle back within specification. These procedures are not meant to confuse but to ensure your safety. All work, including any additional checks, was authorised by your insurer.
With regard to collecting the vehicle mid-repair, we do require authorisation from the insurance company before releasing a vehicle. This policy is in place to ensure that vehicles are safe and roadworthy before they leave our facility.
We take all feedback seriously and will review our communication processes to identify any areas for improvement. Your comments will also be shared with our team to help us deliver a better experience moving forward.
terrible communication
terrible communication. Rude staff. No updates given on repairs. Had to call repeatedly to ask when my car would be ready. Was given 2 separate dates and the car was not ready on these dates. took 4 weeks to repair a bumper.
April 4, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Thank you for taking the time to leave your review. We understand your frustration with the communication and delays you experienced during your recent repair. We strive to provide excellent customer service and are disappointed to hear that your experience did not meet our standards. We will use your feedback to improve our communication processes and ensure that customers are kept informed throughout the repair process.
High quality work and was kept well…
High quality work and was kept well informed, expected parts delays but told that at the outset, actually completed the repairs ten days early.
April 4, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Many thanks for taking the time to leave a five-star review. We truly appreciate your kind words and are delighted to hear that you were kept informed throughout the process. We understand that supply chain issues surrounding certain vehicle manufacturer parts can sometimes affect the experience. Despite these challenges, we strive to provide excellent service and transparency, and we're thrilled that our team was able to complete the repairs ahead of schedule
If you can avoid, do so.
My car went in with minor scuffs and scratches to the front bumper following no fault contact in a car park. Pictures were uploaded to them so they were aware of the level of damage. The car went in as planned on the 11th of March and was not returned until the 24th of March. No correspondence came from the garage with regards to time scales, I had to call on 2 occasions just to get an update to which they had no answer and according to my Mercedes app the car was only unlocked (or left unlocked for a period of time) after being with them for 8 days. On collection there was no run down of the work that was actually carried out i.e. were new parts fitted or original parts repaired. I will be forwarding my comments to my insurance company as they organised the repair.
March 24, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Thank you for taking the time to leave your review. We sincerely apologise for the frustration caused by the extended repair time and the lack of communication during the process.
We strive to provide clear and timely updates to our customers, and it appears that in this case, the system was updated with a "do not contact" status due to your overseas work schedule. As a result, communication was limited.
While the repairs were completed within a couple of days, we encountered difficulties completing the final radar calibrations and diagnostic checks due to a pre-existing communication fault. We understand how important these issues are, and we are sorry for not meeting the high standards we aim to deliver.
We are committed to ensuring a positive experience for all our customers, and we truly regret falling short in your case. Please feel free to reach out if you have any further questions or concerns.
The staff were very nice however,
The staff were very nice, however, I had terrible trouble getting through on the phone. I spent several hours trying to get through after receiving a text telling me to phone as my car was ready. At one point I was on hold for over an hour and was cut off several other times. I was told there was a possible problem that was being investigated.
March 17, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Many thanks for taking the time to leave your review, we appreciate your feedback and understand the frustration you experienced trying to reach us by phone. We strive to provide a seamless and efficient customer experience, and we are disappointed to hear that you encountered difficulties. We investigated the issues mentioned and found an issue with the phone system which led to some calls being diverted to a redundant line. Apologies once again for the inconvenience caused.
Fast and comprehensive service
Fast and comprehensive service, car came back cleaner inside and out than when they picked her up and the damage was completely gone.
March 14, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Many thanks for taking the time to leave your review. It's great to hear you were delighted with the services provided by our team. Many thanks once again.
Fix auto great
Very easy, called made appointment left car, the ladies at desk great and friendly. Kept the car for 2week kept updates, was mobile although as curtousy car was given. Great service and friendly staff.
March 13, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Thank you for your 5-star review, we appreciate your positive feedback. We are thrilled you are happy with our customer service from the reception staff.
Was kept up to date from syart to…
Was kept up to date from syart to finish of my repairpeople I spoke to were always extrfmely helpful & curteous,
February 28, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Thank you for taking the time to leave a 5 star review. We’re so glad to hear that you were delighted with the services provided by our team, and that they kept you updated throughout the repair process. It’s also wonderful to know that the work was completed to a high standard and returned to you within just a few days. Many thanks again for your feedback
10/10 service
10/10 service , Sandra the lady at the front desk is a diamond so chatty and welcoming, also very professional when dealing with the smoothness of dropping the car off and collecting . Shirley was great make me feel so at ease that my car would be fully repaired to a high quality standard . Elaine was also pleasant and helpful during my experience with this car repair company. Overall fantastic service and great staff.
February 27, 2025
Reply from Fix Auto UK - Fix Auto Glasgow North
Thank you for your 5-star review, we appreciate your kind words and are thrilled to hear about your positive experience. I will pass your lovely feedback on to the team who will be delighted.
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