The process is quick and the staffs are helpful. Just the back order of the part is a bit too long. Communication can be better if they find the issues or questions initially.
Location
Switch locationUnit 9 The Merlin Centre, Lancaster Road, HP12 3QL High Wycombe, Buckinghamshire, GB
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See what reviewers are saying
Nice people to deal with. Good email communication particularly Aimee Cooper. Nice guys who were very polite and explained everything when hire car was dropped off and collected car for repair. Insura... See more
Company replied
Car looked like new after damage and car was cleaned thoroughly for pick up. Side mirror was damaged by the insurance delivery lorry but the manager offered to fix it for free out of courtesy! Very go... See more
Company replied
Excellent service. Made it all very easy.great communication . Danny the young lady I liaised with over the phone could not have been more helpful. Well done everyone
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 9 The Merlin Centre, Lancaster Road, HP12 3QL, High Wycombe, Buckinghamshire, United Kingdom
- 01494 450088
4.5
Excellent
241 reviews
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Great work done on car. Car looks almost brand new.
Did a great job, very happy with service. Made my car look almost brand new
June 2, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Mrs Riaz,
We appreciate your kind words and 5-star rating! We're so happy to hear you were pleased with our service and the quality of the repair.
Kind regards
Aimee Cooper
Car Painting Inquiry
Car Painting Inquiry
I am writing to express my extreme dissatisfaction with the service received from your garage today. I called to inquire about the cost of painting a car, explicitly stating that an exact price was not required, and an estimate would suffice.
Despite my clear request, the representative I spoke with repeatedly and rudely refused to provide any information. This unhelpful and unprofessional refusal culminated in the representative abruptly hanging up the phone. Such behavior is unacceptable and reflects poorly on your business. I expect a basic level of courtesy and assistance when seeking services.
June 2, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto High Wycombe
We regret to hear about the unsatisfactory experience you had when inquiring about car painting services. We understand your frustration with the unhelpful response and abrupt end to the call. As mentioned, we are unable to provide an estimate for a full body respray without seeing the vehicle so that we can understand exactly what is required and what condition the various panels are in. We aim to provide courteous assistance to everyone and will address this internally to ensure our service standards are met. Thank you for bringing this to our attention.
I am impressed with your perfect work
I am impressed with your perfect work , the car looks brand-new , I can’t thank you guys enough , I highly recommend your garage , your engineers they know what they’re doing , I enjoy the car every day , thank you so so much
May 28, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Mr Krasniqi,
We're happy to hear that you're impressed with our work and that your car looks brand-new! We appreciate your recommendation and your kind feedback. I will make sure to pass this onto the team.
Kind regards
Aimee Cooper
Thank you
Overall a very good experience.
This isn’t our usual garage as repairs were being done via a third party claim so their approved garage.
Car was returned clean and sparkling with all the necessary paperwork awaiting us on collection.
Communication was generally good just had to chance once as call not returned but this was no big issue and staff were friendly and efficient.
May 12, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Mrs Sansome,
Thank you for your kind review! We appreciate you taking the time to share your experience. We're glad to hear that you found our service to be efficient and friendly - I'll make sure to let the team know. We'll take your feedback about communication into consideration and work to ensure that all calls are returned promptly.
Kind regards
Aimee Cooper
Well organised,pick up of car and…
Well organised,pick up of car and delivery.
Job well done and returned clean.
Would having giving five, but held one star back due the driver side inside and door was left with boot marks all over.
May 12, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Mr Patel,
Thank you for your kind words about our service. We're glad you were happy with the pickup, delivery, and cleanliness of the car. We appreciate your feedback about the driver's side door and will take it into consideration to ensure a better experience for future customers - we apologise that there were boot marks left in this instance.
Kind regards
Aimee Cooper
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Mr Qamar,
We appreciate your positive feedback and are glad to hear that your repair experience was smooth. We appreciate your kind words and I will make sure to let the team know!
Kind regards
Aimee Cooper
Great service so helpful and…
Great service so helpful and communication was amazing.
Car also looked great!
April 10, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Ms Wilson
Thank you for your kind review! We're thrilled to hear you were happy with the service and communication you received. We strive to provide excellent service and are glad you were pleased with the results. I will make sure to pass your feedback to the team.
Kind regards
Aimee Cooper
Good customer support..
Good customer support... Good pick up and drop off of car... only slight negative would be... useful to be kept up to date with repairs... otherwise v positive
March 17, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Ms Mallett
We appreciate your positive feedback and are glad to hear you had a good experience with our customer support and vehicle collection/delivery. We understand the importance of keeping customers informed about repairs and will take your suggestion into consideration for future improvements.
Kind regards
Aimee Cooper
Absolutely brilliant from start to…
Absolutely brilliant from start to finish. Great communication, collected and delivered my car without any fuss. We are very pleased with the work that has been done! Would totally recommend. Thank you all
March 13, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Thank you for your kind words and 5-star review. We're thrilled to hear that you were happy with our service and that you found our communication and work to be excellent. We appreciate your recommendation and will continue to strive for the best possible customer experience.
Very impressed with all aspects of a…
Very impressed with all aspects of a recent repair on our Honda CRV. The telephone responses were very helpful and polite. Delivery of our loan car was very smooth and the driver very helpful. The perfect repair was carried out within a few days.... excellent!
March 17, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Mr Woodhead
We're thrilled to hear about your positive experience with your recent repair. We strive to provide exceptional customer service and are delighted that you found our team helpful and polite. We're glad that the loan car delivery was smooth and that the repair was completed to your satisfaction. Thank you for sharing your feedback.
Kind regards, Aimee Cooper
The whole process was fairly painless…
The whole process was fairly painless and the repair works were very good
February 26, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Mr Craker,
I'm glad to hear that you had a positive experience with our repair service. We appreciate your feedback and are committed to providing excellent service to all our customers. I will make sure to pas on your kind words to the team.
Kind Regards
Aimee Cooper
Great experience
February 26, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Ms Augustin
Thank you for your kind feedback, I'm pleased to hear you had a positive repair experience. I will make sure to pass your comments onto the team.
Kind Regards
Aimee Cooper
First class repair
February 25, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Thank you for your kind feedback. We will pass this on to the team. We would be grateful if you could complete the BMW survey when it arrives. Regards
Update on changes
Update on changes ie date car would be ready. Organising delivery and friendly helpful staff both at FixAuto office and collection/delivery staff.
February 20, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Mrs Varcoe
Thank you for your kind words and for taking the time to share your positive experience. We're glad to hear that you found our staff helpful and that the communication regarding your vehicle's repair was clear. I will ensure your kind feedback is passed onto the team.
Kind regards
Aimee Cooper
Lack of communication
Lack of communication - When the car was collected, I was told it is typically around 7-10 days. After 10 business days, I hadn't heard anything, so called only to be told the ETA was actually set for another week, now meaning the car would be gone for 3 business weeks. Fine but, would have been nice to be told this as opposed to me chasing.
Even when it did get to this ETA date, no word again and calling up it's been delayed and they would call me the next day to arrange delivery. No call the next day, so wait a couple of days and called back and found it is ready but no one's called to book it to be returned - At this point, were basically a month from the day the car got collected to me getting it back.
On return of the vehicle, the team member had no paperwork around what work had been carried out / done, so although I'm asked to check over the vehicle and sign, I'm not 100% what I'm checking against as neither myself nor the guy dropping it off knows what work has been done - Of course, I knew what the damage was, but again it's more I don't know exactly what work and set or parts has been replaced / repaired.
Also, small gripe, but the guy dropping it off left loads of mud in the front doorway of the car lol.
I've since realised as well that the replacement cover on the fog light doesn't match the one already on the car - I believe I understand why this might be, but I would have appreciated it if I could have had the option to get both replaced so they matched, but hey, I hadn't received any communication the entire time whilst they had the vehicle, so am not surprised they didn't call and offer / ask this.
I have given two stars, as the team members I did speak with on the phone were polite and nice to deal with.
I should note, that this was a repair done via insurance, so I didn't have a choice in the body shop - But based on this experience, I wouldn't recommend or choose to use Fix Auto myself in the future.
February 13, 2025
Faulty repair - car now leaks rain water into the boot.
The paint work looks good, unfortunately the vehicle was incorrectly repaired. The vehicle's gutter around the boot opening now drains into the luggage bay. The presence of a large hole in the gutter appears not to have registered on their quality assurance checks.
January 8, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Mr Loftus,
Thank you for your feedback. We are sorry that you've experienced an issue. We've been in contact, and are working with you to resolve the matter.
Kind regards
Aimee Cooper
The courtesy car and delivery driver both brilliant
The courtesy car was provided immediately and in great condition. The delivery driver was friendly, helpful and patient with my questions. Just what you need when your own car is not available.
January 23, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Mr Brunton,
Thank you for your kind words. We're delighted to hear that you found our courtesy car service helpful and pleasant. We strive to make the process as smooth as possible when your car is unavailable. I will pass your feedback onto the team.
Kind Regards
Aimee Cooper
Fast and good service
Collected car quickly, repairs were fast considering the holidays in between. Courtesy car was clean, well maintained and pleasant to drive. No complaints.
January 6, 2025
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Alaynah,
Thank you for your kind words, we are happy to hear you had a positive experience with our service! I'm glad to hear you were pleased with the courtesy car. I will make sure to pass your comments onto the team :)
Kind Regards
Aimee Cooper
Kept you informed
Kept you informed , gave a good estimate of the time scale of the job.
Did a good job
December 20, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Maria, we appreciate you taking the time to leave a review. We're glad to hear that you were kept informed throughout the process and that you were satisfied with the work. I will pass your comments on to the team. Have a great day and Christmas from all the taem at West Hampstead
Great contact and quick repair with…
Great contact and quick repair with nice work done for a fair price. Very happy.
September 27, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Baij,
We appreciate your kind words and are glad to hear that you had a positive repair experience. I will make sure to pass your feedback onto the team!
Kind Regards
Aimee Cooper
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