The process is quick and the staffs are helpful. Just the back order of the part is a bit too long. Communication can be better if they find the issues or questions initially.
Location
Switch locationUnit 9 The Merlin Centre, Lancaster Road, HP12 3QL High Wycombe, Buckinghamshire, GB
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See what reviewers are saying
Nice people to deal with. Good email communication particularly Aimee Cooper. Nice guys who were very polite and explained everything when hire car was dropped off and collected car for repair. Insura... See more
Company replied
Car looked like new after damage and car was cleaned thoroughly for pick up. Side mirror was damaged by the insurance delivery lorry but the manager offered to fix it for free out of courtesy! Very go... See more
Company replied
Excellent service. Made it all very easy.great communication . Danny the young lady I liaised with over the phone could not have been more helpful. Well done everyone
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 9 The Merlin Centre, Lancaster Road, HP12 3QL, High Wycombe, Buckinghamshire, United Kingdom
- 01494 450088
4.5
Excellent
241 reviews
Asks customers to review
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The repairs to my badly damaged car…
The repairs to my badly damaged car were done very well and I was kept reasonably well informed as to progress. The car was delivered back to me in excellent and clean condition
September 12, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Adrienne,
We appreciate your positive feedback and are glad to hear that you were satisfied with the repairs and communication throughout the process. We strive to provide excellent service and are pleased that you were happy with the condition of your car upon its return.
Kind Regards
Aimee Cooper
Excellent service
Excellent service, car was fixed ahead of time. Friendly staff and always responsive.
September 12, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Mr Ulag,
Thank you for your kind words and 5-star review. We're thrilled to hear you were happy with the service and the repairs were completed ahead of schedule. We appreciate you taking the time to share your positive experience.
Kind Regards
Aimee Cooper
Avoid this company at all costs!
Sent the car in for repairs to the rear bumper and they damaged all 4 alloy wheels!! They Offered to take the car back to rectify and made them much worse! Then refused to cover the costs to repair them! Thank god for the insurance company!
July 3, 2024
The car was collected from me and…
The car was collected from me and returned after work done. No hassle everyone most helpful
September 6, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Pauline,
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad you found our team helpful.
Kind Regards
Aimee Cooper
Very pleased indeed with the repair
The repair looks to be really good, and all of the (even slightly damaged) trim, tyre, wheel etc have been replaced without question. We are particularly impressed that the "rucking" that was in the bodywork of the chasis covered by the door, which we had thought we might have to live with, is like new again. Thank you for such good workmanship, Fix Auto.
The only slight grumble is that when repairs took longer than expected, no-one thought to tell Auxillis (through which the repair had been arranged with Fix Auto), leaving us potentially driving a hire car on which (unknown to us) our insurance cover had actually expired, which would have led to us breaking the law if we had not ourselves happen to call Fix Auto for an update and then updated Auxillis ourselves. Thankfully, but just by luck, we did not drive the car in that period. Hopefully lessons will have been learned by FixAuto on this point.
August 16, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Rhian,
Thank you so much for your feedback, we really appreciate it and are very pleased that you are happy with your repairs! I am going to make sure to pass this onto the rest of the team.
We apologise that the communication regarding repair completion date fell below our usual high standards. Following your comments, we are going to look at the process with Auxillis jobs in hire to ensure that they too are updated to stop this sort of thing from happening again. We really value detailed responses like yours so that we can continue to provide high quality service.
Kind Regards
Aimee Cooper
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Navatheesan,
Thank you for leaving feedback. We spoke on Friday and you confirmed you are happy with repairs and thought that a 1* is positive/5* is negative. I did explain that 1 is negative and 5 is positive but think you might've been slightly confused by TrustPilot. Regardless, I will make sure to let the team know that you were pleased with repairs!
Kind Regards
Aimee Cooper
Collection and delivery service great
Collection and delivery service great
Returned car ahead of estimated completion time
August 12, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Donna,
We're pleased you are happy with your repairs and the service provided! Thank you for taking time to leave kind feedback - I will make sure to let the team know.
Kind Regards
Aimee Cooper
After a bumpy start due to a lot of…
After a bumpy start due to a lot of calls too and from auto fix and Auxillis
Car was repaired to a finite standard clean in and out and ready on day and time stated
August 7, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Neil,
Thank you for taking the time to leave such kind feedback, we're pleased you are happy with the outcome of repairs to your BMW! I will make sure to pass your message onto the team :)
I would like to mention, as we are BMW approved, we would greatly appreciate if you could complete the BMW survey which should have arrived via email today. This feedback helps us to ensure that our service and repairs remain high quality.
Thank you again,
Aimee Cooper
Quick and efficient service and great…
Quick and efficient service and great work. Highly recommend
August 1, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Victoria,
Thank you for your 5 star feedback! We really appreciate you kind comments and are pleased you are happy with service/repairs. I will make sure to pass this onto the team.
Kind Regards,
Aimee Cooper
Car looked like new after damage and…
Car looked like new after damage and car was cleaned thoroughly for pick up. Side mirror was damaged by the insurance delivery lorry but the manager offered to fix it for free out of courtesy! Very good service and polite staff. Highly recommended!
June 14, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Lee,
Thank you for your kind feedback. We're pleased you are happy with repairs and our service. I will make sure to pass your comments on to the team.
Kind Regards
Aimee Cooper
I would provide a score of 10/10 I was…
I would provide a score of 10/10 I was really impressed with your speed and professional service. Comparing to a repair we required last year (different company), you have completed the work and delivered the car back (cleaned) quicker than they managed to contact us to do an estimate! Very impressed so thank you for all involved.
July 5, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Gemma, thank you for your kind feedback. We are pleased to be of service. We will pass your feedback on to the team. Kind regards, the FixAuto Team
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Joseph,
Thank you for your kind feedback! I will make sure to pass it onto the team.
Kind Regards
Aimee Cooper
The company was communicative and kept…
The company was communicative and kept to its schedule.
I am very impressed and would have no hesitation in recommending them as being very professional.
June 17, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Derek,
Thank you for your kind feedback, we're glad we could make your repair experience positive and hassle free! I will make sure to pass your comments onto the team.
Kind Regards
Aimee Cooper
Excellent work
Excellent work, great communication. Great service. Very pleased with the work carried out.
May 17, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Vicky,
Thank you for your kind feedback, we're glad you are happy with your repairs! I will make sure to pass your comments onto the team.
Kind Regards
Aimee Cooper
Absolutely fantastic
Absolutely fantastic. Excellent customer service and my car looks amazing. Thank you all I will totally be recommending you.
May 15, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Lucy,
Thank you for your feedback! We really appreciate the kind comments and I will make sure to pass them onto the team.
Kind Regards
Aimee Cooper
Would highly recommend!
Would highly recommend Fix Auto High Wycombe to anyone. Great communication and service. Really efficient and friendly team, felt at ease throughout the whole process and really pleased with the repairs and result of my car.
May 1, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Belle,
Thank you for your kind feedback. We're glad we were able to make the repair process an easy and positive one for you! I'm happy to hear you're pleased with repairs, and I will make sure to pass your comments onto the team.
Kind Regards
Aimee Cooper
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Tom,
Thank you for your feedback! We're glad you were happy with the repairs and service. I will be sure to pass your kind comments onto all of the team.
Kind Regards
Aimee Cooper
Car expertly repaired
Car expertly repaired, fully valeted and returned to my wife, looking like brand new. Great job guys!
April 29, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Chris,
Thank you for your kind feedback! We're glad you and your wife are happy with repairs. I will be sure to pass your comments onto the team.
Kind Regards
Aimee Cooper
Never would I send my vehicle here…
Never would I send my vehicle here again, vehicle went here for insurance accident work replaced bumper took a week sent vehicle back with scratches over new bumper there words it’s a new bumper regardless if new there should not be scratches all over it and given back to a customer like that vehicle went back and took couple more days to come back just to polish scratches out bad quality check staff rude no communication don’t come back to you . Worst place ever, Pick another place if you get asked to send your vehicle here not worth the hassle and poor workmanship
April 23, 2024
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Miss Smith, thank you for your feedback. We are sorry that our service fell short of your expectations and our usual high standards. We have looked at our processes following your feedback and will certainly aim to ensure that our standards for both Quality Control and Communications are maintained across all jobs. Fix Auto High Wycombe.
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Adam,
Thank you for your feedback! I will be sure to pass your kind comments onto the team.
Kind Regards
Aimee Cooper
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