Everyone we spoke to/ meet Were very polite, nice, considerate.. The pickup/delivery men were great, good banter.
Company replied
Location
Switch locationUnit 1, Charlton Mead Lane, EN11 0DJ Hoddesdon, Hertfordshire, GB
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See what reviewers are saying
My car was taken here via insurance company. The support that every single person I crossed paths with was exceptional - nothing was too much to ask, and I felt informed and updated constantly through... See more
Company replied
Firstly, I was very pleased that FixAuto worked to return my car at lunchtime on 24th Dec. As I was going away 31st dec and they were shut from lunchtime 24th to 5th Jan. Unfortunately there are 3 f... See more
Just wanted to thank all the team at Fixauto Hoddesdon for the fantastic repair that has been carried out on my Audi.The admin team kept me informed of progress of the repairs all the way through.The... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 1, Charlton Mead Lane, EN11 0DJ, Hoddesdon, Hertfordshire, United Kingdom
- 01992 551069
4.8
Excellent
144 reviews
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This company fixed my van through a…
This company fixed my van through a third party insurance claim. From start to finish, they kept me informed, and did an absolutely superb job on my van in super quick time. I can’t recommend them enough. Hopefully don’t need to use them again very soon but they deserve their five stars from the customer service team to the professionalism and expertise of the whole team.
March 29, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon Neil, thank you so much for the brilliant review, we really appreciate your kind words! - I will pass them onto the team, have a great weekend! - Rob
Well Repaired
They repaired my car very well all on time picked up and delivered a extremely clean and tidy car thanks
March 9, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon John, thank you so much for your kind words. We will pass them on to the team. Have a great day! Rob :)
This garage was used via my insurance.
This garage was used via my insurance.
Their communication is poor. Car was originally booked in for 7th March 2022 called me 8.30 am on day to tell me parts haven't arrived! Went in on 21st March. ano contact from them, 4 weeks later I'm chasing them for updates. Completion date changes daily.
Finally got car back Mid April, but advised waiting on a seal, we will contact you when in.
I called Dec 2022 advised part not in will chase supplier, called again Jan 2023 advised same. called today 03/03/23 to be told part has been in since july 2022. Spoke to manger Rob who said it had actually been in since May 22.
Was told letter sent and calls made to me. Asked why VM was left, was told if you had VM facility we would have done. In fact I do please explain why no one left me a VM. as nothing received
They lie to you to get you off phone!
If your insurance sends you here ask them for another garage.
February 3, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Morning Ms Clements. I am sorry that you feel let down by the service you received, however I have marked as unjustified. Our communication log, call log, and notes show that you were indeed made fully aware of the parts delay and also made aware that the parts issues were out of our hands due to the pandemic. You were contacted several times on receipt of the outstanding part by phone and a letter was sent to you in July last year due to no response from you. When I spoke to you last week to attempt booking you in, you put the phone down on me. Should you decide to have the part fitted, please contact us to arrange a convenient date on 01992 551069 option 1. Kind regards, Rob.
Really lovely warm people
Really lovely warm people. They cared about repairing the car and were so helpful.
February 22, 2023
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Morning Jennifer, thank you so much for your kind words. We will pass them on to the team. Have a great day! Rob :)
Fix auto hoddesdon and kindertons was…
Fix auto hoddesdon and kindertons was awesome!!!!
What an amazing job on my Audi! Office staff was outstanding, Jolie kept me updated regularly and Rob and Kerry just seem to go that extra mile with their outstanding customer service. The quality of the work carried out is beyond outstanding. Would highly recommend this repairer.
February 14, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon Sandy, thank you so much for your kind words. We will pass them on to the team. Have a great day! Rob :)
Great service from Fix Auto Hoddeson
Great service from Fix Auto Hoddeson. Lovely people and they did a great job. Told me exactly what was going on at all times.
February 13, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon Lesley, thank you so much for your kind words. We will pass them on to the team. Have a great day! Rob :)
Good service
Picked up the car and brought it back without any fuss. Repair was good and they managed my expectations of timings for completion. Reassuring on the phone. Thank you
December 1, 2022
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon Mandy, thank you so much for your kind words. We will pass them on to the team. Have a great day! Rob :)
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon James, thank you so much for your kind words, its really appreciated! I will pass them on to the team. Rob :)
First Class Service
I am absolutely delighted with the service I have received from Fix Auto. Everyone I have dealt with have been kind, considerate and helpful - and I do mean everyone from the ladies ringing from the office to the gentleman that collected and returned my vehicle. Everything was fully explained to me from start to finish.
Thank you all so very much.
November 9, 2022
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon Natalia, thank you so much for your kind words. We will pass them on to the team. Have a great weekend! Rob :)
Very impressive
From start to finish I was kept up to date with the repair progress.
Lovely facilities and staff.
Excellent job on the repair.
Thank you
November 4, 2022
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon Steve! Thank you very much for your kind words. We will pass them on to the team. Thank you! Rob :)
I was very pleased with my car
I was very pleased with my car, when they brought it back, they even touched up other parts of colour because they had left over
November 4, 2022
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon Maria, Thank you very much for your kind words. We will pass them on to the team. Thank you! Rob :)
Very friendly and helpful
Very friendly and helpful. Car collection and return were organised to suit my availability.
September 22, 2022
Reply from Fix Auto UK - Fix Auto Hoddesdon
Thank you so much Elaine for the kind words. I will pass them on to the team! Take care, Rob
I can not praise the Hoddesdon garage…
I can not praise the Hoddesdon garage fix auto enough . From start to finish they were brilliant, The staff were so so kind and friendly , keeping me in touch with what was happening with my car . The gentleman who delivered my car was so lovely and professional, my car looked like it had never been in an accident. I was so happy with the service I had from Hoddesdon garage. Thank you to everyone who had anything to do with my car
October 12, 2022
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon Christine! Thank you very much for your kind words. We will pass them on to the team. Thank you! Rob :)
My car went in for repair Wednesday and…
My car went in for repair Wednesday and back by Thursday afternoon, I was very impressed with the speed of completion. Great service
September 28, 2022
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon Anne-Marie! Thank you very much for your kind words. We will pass them on to the team. Have a great weekend! Rob :)
Perfect repair,good communication.
September 30, 2022
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon Jim! Thank you very much for your kind words. We will pass them on to the team. Have a great weekend! Rob :)
Not only was every
Not only was every, down from the telephone calls, quotes and collecting the car, amazingly helpful and friendly, they did a suburb job on my car. Not only was the work great, they cleaned the car inside and out. I also gave birth to my third child while they was working on my car and when they brought it back they brought me a gorgeous bunch of flowers and a congratulations card. I couldn't be more appreciative and just shows what lovely people there are out there. Thank you all again xxx
September 29, 2022
Reply from Fix Auto UK - Fix Auto Hoddesdon
Thank you so much for such lovely words Kayleigh, I will pass these on to the team. Congratulations on your magical time as a family! - all the very best, Rob
Very good service
Very good service, polite staff and efficient couldn’t have asked for any more
September 24, 2022
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon Julie! Thank you very much for your kind words. We will pass them on to the team. Have a great weekend! Rob :)
Outstanding!!
Outstanding!!! The work done was done very quickly A⭐️ plus cleaned inside and out. Highly recommend. Thank you so much Fix Auto ( Hoddesdon )
September 5, 2022
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Morning Chris, Thank you very much for your kind words, its great to hear, We will pass them on to the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon Emma! Thank you very much for your kind words. We will pass them on to the team. Have a great day.
I had a very efficient service and was…
I had a very efficient service and was very surprised on the quick turn around in completing the damage and returning my car. It was a nice how lovely and clean and valeted my car was on its return.
Thank you
August 7, 2022
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Morning Barbara. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
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