Thank you for fixing our car so quickly. We only put the car yesterday and its ready for a collection today! Thank you for cleaning the interior also. I didn't expect that. Super fast service and easy... See more
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My car required returning for 2 items to be attended to that were missed when the car was in for repairs the first time. These items were fixed within 2 hours of dropping the car off which was ver... See more
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Excellent service from Fix Auto Inverness. They did a massive job on my car and the quality of work was outstanding. What impressed me most was that they always kept to the agreed timeline and kept me... See more
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I had the pleasure of dealing with an incredible young lady, Shannon, and I honestly can’t praise her enough. She went above and beyond to make sure my car was booked in and repaired as quickly as... See more
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Company details
About Fix Auto UK - Fix Auto Inverness
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Burnett Road, IV1 1TF, Inverness, United Kingdom
- 01463 232 036
4.2
Great
169 reviews
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Great service
Great service. We were provided with a courtesy car throughout. Kept updated by Shannon on a regular basis which was helpful. Standard of work was high. Need a small part for the front grille which is easily fitted so told it would be sent out in the post, so hopefully that will arrive and not be forgotten.
April 10, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy you received great service and a courtesy car. It's good to know that you were kept updated and the work was of a high standard. We will follow up on the front grille part.
I can’t fault the work that was carried…
I can’t fault the work that was carried out I would have given higher rating but for the time it took 2 months from start to finish I would suggest when you have the parts to do the job then request the vehicle and not take the vehicle and and then wait for the parts to come in also communication was a generic email with the same thing we are waiting for parts I can’t fault the work that was carried out. I would have given a higher rating, but for the time it took—two months from start to finish— I would suggest when you have the parts to do the job, then request the vehicle and not take the vehicle and then wait for the parts to come in. Also, communication was a generic email with the same thing: we are waiting for parts. I had so many of those; they were going into my junk mail!
March 6, 2026
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate you acknowledging the quality of our work. We regret the delay and the impersonal communication regarding parts. We'll review our processes to improve vehicle scheduling and provide more personalised updates. Thank you for your feedback.
If I could give more stars I would
If I could give more stars I would! Excellent service I cannot thank Shannon enough she went above and beyond to make sure we got the car in and out quickly! The service we received was highly professional understanding and just absolutely brilliant! The work that was done is excellent and thank you to the workshop for this! Excellent service yet again would highly recommend! Shannon especially is an asset to your company!
March 9, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that you had such a positive experience. It's great to know our team provided excellent service and that you were highly satisfied with the work completed. We appreciate your kind words. Thank you!
Completed well on time
Completed well on time. Assessment very thorough. Not helpful on courtesy vehicle. Ended up relying on insurance company.
March 5, 2026
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate you taking the time to share your feedback. We're happy to hear that the assessment was thorough and completed promptly. We regret not meeting your needs regarding a courtesy vehicle.
Such Welcoming Group of People
I was nervous coming in as this was the first time I needed any bodywork done to my car. And everyone I spoke to was amazing and so kind! The man who came out to look at my car at first was so chatty really made me relax! and was so informative! And Shannon behind the desk was 10/10. Made me feel so at ease, and was so funny! I was originally quoted 2-3 weeks, but only took 1! So I was even more happy with that! And the car looks like new!
Honestly couldn’t have asked for a better experience! Thank you to you all!
February 3, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that you felt at ease and well-informed throughout your first bodywork experience. We appreciate your kind words about our team and are so glad you're pleased with the quick turnaround and the results! Thank you for your feedback.
Perfect service
Perfect service, Shannon and the team were fantastic throughout. Truck looks great, very happy!
February 10, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that you had a perfect experience and that our team was fantastic. We appreciate your positive feedback and are glad you're happy with your truck!
Great service from start to finish
Lovely service at the reception. Good contact from the team. Very well explained as to what to expect. Vehicle ready to collect 2 days earlier that expected.
February 9, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that you received lovely service and had good contact with our team. We appreciate your positive feedback regarding the clear explanations and early vehicle collection.
The estimator Matt helped me
The estimator Matt helped me greatly with a small problem with a contrwct car that would have made me have to put in an insurance claim. Instead he spent time and effort to help solve the problem. I no longer need to claim which woild have cost more and more in the long run.
Thank you Matt.
February 4, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that our estimator was able to assist you with your car issue. We appreciate you taking the time to share your positive experience. It's great to know we could help you avoid an insurance claim.
Great service
Great service. Kept updated every step of the way. Highly recommended.
February 3, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate you taking the time to leave us a review. We are happy to hear you received great service and were kept updated.
I had a great experience at Ashgrove…
I had a great experience at Ashgrove Motor Body Inverness. The whole process went smoothly and quickly. I am very satisfied. Great customer service.
February 3, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that your experience went smoothly and quickly. We appreciate your satisfaction and value your feedback on our customer service.
Repairs not completed properly
Did not complete part of the repairs shown on their own damage assesment to the Insurance company,damage to a door.
I have the email where they state the repairs were approved,yet now they are claiming the insurance company did not approve this part,this was news to Admiral Insurance when I contacted them.
Will be contacting Mastercard to get my excess refunded as they have not completed the work and also contacting trading standards
Well guess what , you had to take the car back and actually complete the repairs properly.
If you had bothered to check with ourselves or with the insurance company you would have been told how that damage to the door occurred during the accident.
There is no way myself or anybody else I know would put a vehicle near you after this, Ashgrove Body Shop is your franchise in Inverness so steer clear of that.
Unfortunately when dealing with insurance companys you have no choice
January 30, 2026
Reply from Fix Auto UK - Fix Auto Inverness
I would like to clarify the documentation you received to ensure there is no confusion regarding the repairs performed.
The document you are referring to is our Pre-Repair Check Sheet. We use this to record all existing damage on a vehicle, including both accident-related and unrelated wear, before any work begins. This is a standard industry practice to protect both the customer and the shop by providing an accurate "snapshot" of the vehicle’s condition upon arrival.
Regarding your specific repairs:
Authorised Repairs: We identified and repaired the damage to the front right (R/F) side, as instructed by your insurance company.
Unrelated Damage: The damage on the left-hand (LH) door was documented as "pre-existing" because it was not consistent with the primary accident.
Please note that as an insurance-approved repairer, we are strictly authorised to repair damage that is both instructed by your insurer and consistent with the specific claim incident.
The "Damage Assessment" we use for the actual repairs is an internal technical document that differs from the Pre-Repair Check Sheet you viewed. Rest assured, all repairs authorised by your insurance provider have been completed to standard.
Communication was good but poor workmanship.
Communication was good, Shannon excellent at keeping me up to date.
Took a very long time to repair and the messages that the vehicle was going to be ready starting in early December and I picked it up end of January, that was particularly annoying. Edit: On closer inspection there is a botched wiring loom and a slack bumper, very poor!
January 30, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate your feedback and are glad the communication was helpful. We're sorry the repair took longer than expected, and that updates on the vehicle's readiness were not accurate. We'll review our processes to improve our timelines.
The repair was good,
The repair was good but the wait for spares was too long. Communication with the customer during the process was generally good. It is a bit confusing to be told that the repair is completed but that my car had to go through QC with no idea how long this would take. For customers who have to come some distance to collect this information would be very helpful.
January 23, 2026
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate your feedback. We're happy the repair met your standards. We regret the delay in obtaining the necessary parts and any confusion regarding the QC process. We'll review our communication procedures to ensure customers are better informed about expected timeframes.
Ashgrove body repairs
Spot on service , Shannon was very friendly, helpful & flexible regarding booking in , repair was carried out quickly & to a very high standard - Thanks
January 15, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate you taking the time to leave us a review. We're happy to hear the service was spot on, and the repair was carried out quickly and to a high standard!
Shocking service
Estimate for repairs was 7-10 days now on day 73
Received car back on day 70 and was back in the garage on day 70 then received the car back on day 73 and his back in the garage on day 74
Just one excuse after another was told mid Dec car was in polishing and valet so called next day and was told waiting on parts
Shocking customer service and form email complaint to Tesco insurance has been lodged
January 12, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We apologise for the delay with your vehicle’s wheel arch liner, which, although ordered in November, did not arrive with us until 07/01/2026. This was unfortunately beyond our control. We completely understand any frustration this may have caused. I also note that you were provided with many updates so that you were not left wondering what was happening with your vehicle.
Very pleased with repairs received in…
Very pleased with repairs received in minor accident,Kept informed of progress when repairs commenced, with the front of house staff very very helpful.
December 10, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're delighted you were pleased with the repairs from your accident. It's great to hear you were kept informed of the progress and found our front of house staff helpful. Thank you!
Every was really straight forward- very…
Every was really straight forward- very friendly staff always keeping me updated. More than happy 😊
December 18, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate your 5-star review! We're happy that our staff was friendly and kept you informed, making your experience straightforward.
Collected my vehicle today 23/12/25 the…
Collected my vehicle today 23/12/25 the service I received was fantastic,but a special mention to Shannon who was very efficient and polite.
December 23, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that you received fantastic service when collecting your vehicle. It's great to know that you found a member of our team efficient and polite. Thank you!
The team were really helpful and kept…
The team were really helpful and kept us up to date with the repairs. Shannon Would send updates via email or drop us a we call . Repairs completed is a timely manner and to high standards
December 19, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that our team was helpful and kept you informed about the repairs. We appreciate your feedback regarding the timely completion and high standards of our work.
Very bad service
Very bad service. Lack of communication. They had the wrong email address which would have flagged up on the emails yet they didn't call to get the correct email or to speak to me. Didn't chase up the parts. Car was with them for 6 weeks. Receptionist was on the verge of being rude when I called.
December 9, 2025
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for taking the time to share your feedback. We are sorry to hear that you feel dissatisfied with your experience and would like to clarify a few points raised in your email.
Firstly, we can only use the contact details provided to us by your insurance company. Unfortunately, we are unable to amend or verify these details independently unless we are advised otherwise. While we use automated systems to issue updates, these systems rely entirely on the information supplied to us.
Regarding parts, we can confirm that the required components were actively chased with the supplier every two days. Regrettably, parts availability and delivery times are outside of our control, and we must wait for suppliers to release them in the same way our customers do. This is a common issue across the industry and was the primary reason for the repair duration.
As for the length of time your vehicle was with us, this was directly linked to parts delays rather than a lack of action or communication on our part.
Finally, we would like to address your comments about our receptionist. Our staff are expected to remain professional at all times, and we are confident that this was upheld during your interactions. We also expect conversations to remain respectful, and our team should not be subjected to inappropriate or discourteous behaviour as they were!
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