Thank you for fixing our car so quickly. We only put the car yesterday and its ready for a collection today! Thank you for cleaning the interior also. I didn't expect that. Super fast service and easy... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My car required returning for 2 items to be attended to that were missed when the car was in for repairs the first time. These items were fixed within 2 hours of dropping the car off which was ver... See more
Company replied
Excellent service from Fix Auto Inverness. They did a massive job on my car and the quality of work was outstanding. What impressed me most was that they always kept to the agreed timeline and kept me... See more
Company replied
I had the pleasure of dealing with an incredible young lady, Shannon, and I honestly can’t praise her enough. She went above and beyond to make sure my car was booked in and repaired as quickly as... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Inverness
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Burnett Road, IV1 1TF, Inverness, United Kingdom
- 01463 232 036
4.2
Great
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service received…
Exceptional customer service received from Lisa and Sharon, very helpful, polite, friendly and professional.
Good communication as to progress with my car and the availability of the courtesy car.
October 10, 2024
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate you taking the time to leave a review. It's wonderful to hear that you had a positive experience with our team. We're glad you found our staff helpful and professional.
Kind, accommodating, communicative…
Everyone is so lovely and professional at Ashgrove Fix Auto. A big thank you to Lisa on the front desk who made sure all my calls were answered and for organising a courtesy car for me when there wasn’t any. The progress tracker is very useful in checking how they were getting on with fixing my car. All communications were done in a timely fashion. Thank you for all the help
October 3, 2024
Reply from Fix Auto UK - Fix Auto Inverness
Appreciate your kind words, Claire ☺️
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for the kind review 😊
Excellent throughout
The whole experience from start to finish was excellent and trouble free. Lisa at reception was extremely helpful and friendly and kept me informed. The pickup looks almost new and lovely and clean inside and out. Thank you for your professionalism and for such a pain free experience. I would not hesitate to recommend you.
September 27, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for your kind words. We are delighted to hear that you had a positive experience. We strive to provide excellent customer service and are pleased that Lisa was able to assist you.
Ashgrove Bodyshop Inverness great workmanship
Ashgrove Bodyshop Inverness did what they said they would when they said they would. When I delivered the car for repairs on 23rd August they estimated completion to be 30th August and it was completed on 30th. The paint colour was a perfect match. (I had previously pointed out the manufacturer paint colour name)
August 30, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate your kind words and are glad to hear that you were satisfied with the service you received. We strive to provide timely and accurate repairs, and we're pleased that we met your expectations.
Flawless work and customer service
From start to finish, Lisa from Ashgrove kept me updated, as well as the great little app you can use to keep track of the repair update. When the repair was complete I was absolutely stunned at the workmanship. Flawless paint work restored and they even replaced my after-market carbon fibre extras like for like. 10/10 service……..I almost want to crash again 😆
A big personal thanks to Lisa and the boys in the garage.
Alan
August 30, 2024
Reply from Fix Auto UK - Fix Auto Inverness
We are thrilled to hear about your positive experience. It's wonderful to know that Lisa provided such excellent communication and that you were impressed with the workmanship. We appreciate your kind words about our team and the app.
Good to deal with and repair done well…
Good to deal with and repair done well no complaints
August 26, 2024
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for the kind review, Corris 👍
Fantastic service
Fantastic service. Was kept up to date with repairs on your tracking site. The repairs were also completed a day early. very impressed with the quality and speed of the work. Lisa at Reception was great, so good to see someone so Cheery at their work and also very customer orientated.
August 22, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Appreciate the review Brendan, thank you 😊😊
After a pretty disastrous period of…
After a pretty disastrous period of communication between this approved repairer and my daughter’s insurance company, we finally got her car booked in for a small insurance job. I had been liaising with Stephen regarding the repair as there was another separate issue with my daughter’s car that we had agreed would be looked at and he would report back to me with the verdict of the workshop. I called up after a week of being without the car for an update to be told that Stephen was on holiday and nothing was on the notes about the separate issue. I know that Stephen had made notes as I was present in the office as he recorded our conversation. Lo and behold, my daughter gets a call today to say the vehicle will be delivered back to her complete. Surprise, surprise, the separate issue had not even been looked at presumably because no notes had been passed from Stephen to the body shop prior to going on holiday. The insurance work is fine but this is not the outcome we were looking for and so I will be left to go elsewhere to have the other repair sorted out.
August 15, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thanks for the review however, considering you are happy with the insurance work carried out, I do think that this should reflect in your stars… I do think that a 1* is unfair on the occasion! We would be more than happy to revisit the additional work that you required done to the vehicle, if you would like to contact me at andrew@ashgrove-motorbody.co.uk
The workmanship done to my car is…
The workmanship done to my car is outstanding , I am delighted with the quality of the work done , And the lovely Lisa in reception kept me up to date throughout the entire procedure. 5 star. all the way. p/s. I would have no hesitation in recommending auto fix to any of my friends
August 9, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Appreciate the kind review, John. Thank you 😊
High Quality Repair and Excellent Communication
Great communication throughout the repair period. The quality of work was to a very high standard, despite the amount damage the car sustained. Lisa is a great ambassador for the company in coordinating the repair from collection to delivery.
July 22, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thanks for the 5* review Ray, appreciate it and I will pass your comments on to Lisa 😊
Excellent service & repair.
Excellent service & repair.
Very pleasant & supportive staff.
Vehicle repair looks brand new.
Highly recommend to anyone looking for vehicle repairs
Thank you very much.
James
June 28, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for the very kind review, James 👍🏼😊
Outstanding service and communication
The communication and service are outstanding. Everyone is extremely helpful and friendly. I would not hesitate to highly recommend! My car looks amazing - thank you. Courtesy was also spotless which is nice.
June 19, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Appreciate the kind review, Euan. Thank you! 😊
Car returned when expected
Car returned when expected, only slight criticism would be that the flow link wasn't updated
May 24, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for the kind review! I will look into why the updates link was not updating on your case. Have a nice weekend! 😊
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for the kind review 😊
Great customer service
Great customer service from both Viv and Lisa. Quality work completed by the repair team also.
May 10, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Appreciate the kind review... Thank you 😊
Reply from Fix Auto UK - Fix Auto Inverness
Hello, Appreciate the review however, your vehicle was in the garage for 9 days including a weekend which is well within industry standards in 2024 regardless of size of repair. Have a nice week!
The best in the business
Fantastic company and I would definitely recommend them. Staff are amazing especially Lisa she is a credit to the company.
Thanks for all your help.
April 3, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for the kind review 😊😊
Car mended to my satisfaction despite…
Car mended to my satisfaction despite being a little late u
March 22, 2024
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for the kind review! :)
Exceptional repair and exceptional service
Exceptional repair and exceptional service. The car looks like new! And Lisa made the process so straight forward, provided prompt updates and couldn’t have been more helpful. Thanks
February 9, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thank you very much for the kind review. I have passed your comment on to Lisa 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.