Fix Auto UK - Fix Auto Inverness Reviews 164

Ashgrove Bodyshop Inverness did what they said they would when they said they would. When I delivered the car for repairs on 23rd August they estimated completion to be 30th August and it was completed on 30th. The paint colour was a perfect match. (I had previously pointed out the manufacturer paint colour name)

From start to finish, Lisa from Ashgrove kept me updated, as well as the great little app you can use to keep track of the repair update. When the repair was complete I was absolutely stunned at the workmanship. Flawless paint work restored and they even replaced my after-market carbon fibre extras like for like. 10/10 service……..I almost want to crash again 😆
A big personal thanks to Lisa and the boys in the garage.

Alan

Good to deal with and repair done well no complaints

Fantastic service. Was kept up to date with repairs on your tracking site. The repairs were also completed a day early. very impressed with the quality and speed of the work. Lisa at Reception was great, so good to see someone so Cheery at their work and also very customer orientated.

After a pretty disastrous period of communication between this approved repairer and my daughter’s insurance company, we finally got her car booked in for a small insurance job. I had been liaising with Stephen regarding the repair as there was another separate issue with my daughter’s car that we had agreed would be looked at and he would report back to me with the verdict of the workshop. I called up after a week of being without the car for an update to be told that Stephen was on holiday and nothing was on the notes about the separate issue. I know that Stephen had made notes as I was present in the office as he recorded our conversation. Lo and behold, my daughter gets a call today to say the vehicle will be delivered back to her complete. Surprise, surprise, the separate issue had not even been looked at presumably because no notes had been passed from Stephen to the body shop prior to going on holiday. The insurance work is fine but this is not the outcome we were looking for and so I will be left to go elsewhere to have the other repair sorted out.

The workmanship done to my car is outstanding , I am delighted with the quality of the work done , And the lovely Lisa in reception kept me up to date throughout the entire procedure. 5 star. all the way. p/s. I would have no hesitation in recommending auto fix to any of my friends

Great communication throughout the repair period. The quality of work was to a very high standard, despite the amount damage the car sustained. Lisa is a great ambassador for the company in coordinating the repair from collection to delivery.

Excellent service & repair.
Very pleasant & supportive staff.
Vehicle repair looks brand new.
Highly recommend to anyone looking for vehicle repairs
Thank you very much.
James

The communication and service are outstanding. Everyone is extremely helpful and friendly. I would not hesitate to highly recommend! My car looks amazing - thank you. Courtesy was also spotless which is nice.

Car returned when expected, only slight criticism would be that the flow link wasn't updated

Excellent service in and out in a day and better than new

Great customer service from both Viv and Lisa. Quality work completed by the repair team also.

Rude reception staff. Took 2 weeks to repair small dent in car!

Fantastic company and I would definitely recommend them. Staff are amazing especially Lisa she is a credit to the company.
Thanks for all your help.

Car mended to my satisfaction despite being a little late u

Exceptional repair and exceptional service. The car looks like new! And Lisa made the process so straight forward, provided prompt updates and couldn’t have been more helpful. Thanks

An excellent firm to deal with, very friendly staff and a great job done.!! Thank you.

Communication was great, was kept up to date on repairs and timeline. Although damage was relatively minor, there's no sign of any damage at all.

The assessment for the repair was very poorly done missing a lot of the damage . The final cost of repair
Plus 4 months with a hire car .The car might have been
Cheaper to be a right off and I would have been able
To get a replacement car for my driving school in a week instead of 4 months not working.

Ashgrove handled the repair to my vehicle very professionally. Delivered my vehicle back to me on time and as new. Kept me updated all through repair process. Recommend highly.