I had the pleasure of dealing with an incredible young lady, Shannon, and I honestly can’t praise her enough. She went above and beyond to make sure my car was booked in and repaired as quickly as... See more
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Fantastic service, extremely helpful, quick turnaround along with a great finish. Shannon the receptionist was polite, lovely and kept me updated daily. Very helpful and a credit to the business. Wou... See more
Company replied
From the moment we were contacted regarding our car repair we found the staff to be very courteous and knowledgeable. We delivered our car and a courtesy car was waiting. We did not have to wait fo... See more
Company replied
If I could give more stars I would! Excellent service I cannot thank Shannon enough she went above and beyond to make sure we got the car in and out quickly! The service we received was highly profess... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Burnett Road, IV1 1TF, Inverness, United Kingdom
- 01463 232 036
4.2
Great
164 reviews
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Great work.
My mum's car went in to have a scraped bumper fixed, they did a great job, it looks brand new now. All the staff were helpful and friendly, good company to deal with.
February 11, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for your kind review. We're delighted to hear that you were happy with the repair and the service you received. We appreciate your feedback.
Very helpful staff
Very helpful staff. Bodywork repair fantastic. Pity that there was a problem with a door lock when collected which should have been noticed. However, immediately put right so that we could be on our way home without having to return at a later date.
February 3, 2025
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate your kind words about our staff and the quality of our bodywork repairs. We're sorry to hear about the issue with the door lock. We strive to ensure our customers have a smooth experience and will review our processes to prevent similar situations in the future.
Fantastic job done on my car,.
Fantastic job done on my car,.(first i need to say i am not good with names).
The ladys in reception were all very helpfull as were all the young men i spoke to,including the one who delivered the car to me.
January 31, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and are pleased that our team was helpful and friendly 😊
Quality work
At first sight at least the work done appears to be of an excellent standard. The company were very open and frank about the estimated completion date and initially provided timely notice of an initial revision of this date. However with further slippages it was left to me to initiate the communications. So no problems with the actual slippages as these were understandable, more to do with the actual communication.
January 29, 2025
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate your feedback and are glad to hear that you are pleased with the work done. We understand that communication is crucial, and we strive to keep our clients informed throughout the project. We apologise that you felt the need to initiate communication regarding the revised completion date. We will take your feedback into account and work to improve our communication processes to ensure that our clients are always kept in the loop.
Very friendly and very helpful
Very friendly and very helpful. Went above and beyond what we could expect.
January 23, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate your kind words! We strive to provide excellent customer service and are thrilled to hear that our team went above and beyond to meet your needs.
Excellent job
I was kept informed at all times, given options to help my situation and the bodywork job itself was completed to a really high standard. I am very pleased with the whole experience and think that your member of staff Lisa, should be commended for her work in the office, as your employee.
January 14, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for your kind words and 5-star review. We're delighted to hear you were kept informed and that you were happy with the quality of the work. We're thrilled that you were pleased with the whole experience and we will pass your kind words on to Lisa.
There were some unforeseen issues
There were some unforeseen issues, however the branch staff worked with me to overcome them and the work on the car looked good
January 13, 2025
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for taking the time to leave a review. We appreciate your understanding and feedback. We're pleased to hear that our staff was able to work with you to resolve any unforeseen issues and that you were satisfied with the work performed on your vehicle.
Efficient
Efficient, quick and did what they said they would. Hassle-free when you need it most!
January 16, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're thrilled to hear you found our service efficient, quick, and hassle-free! It means a lot to us that we could help you when you needed it most. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. Thank you for sharing your positive experience. We appreciate your kind words and look forward to assisting you again in the future.
Excellent
Lisa does a superb job on reception - our emails or phone calls were always answered very promptly and efficiently. We were also in touch with Steven who went out of his way to make the job as good as it possibly could be. A couple of parts were delayed which meant that things ran later than expected but we were always kept in close contact and felt that we were in safe hands throughout the process. It was such a relief to be so well looked after. Sincere thanks, Ashgrove!
December 16, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for your kind words. We are thrilled to hear about your positive experience. We strive to provide exceptional customer service and are delighted that you felt well looked after throughout the process. We value your feedback and appreciate your recognition of Lisa and Steven's efforts.
Good work awful customer service
Work fine
Admin awful their computer was always down
Impossible to complain all managers on holiday and the managing director doesn’t deal with customers
Very strange as we live in the highlands
December 18, 2024
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate your feedback and understand your frustration with the administrative issues you experienced. We strive to provide excellent customer service but, when system issues occur, there is not a lot we can do.
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for your wonderful 5-star review! We are thrilled to hear that you were happy with the service you received. Your feedback is valuable to us and helps us to continue providing excellent service.
Fantastic service
Car booked in for repair through my insurance company. Exceptionally good service from start to finish. Customer service and communication regarding status updates and arranging courtesy car was fantastic.
November 27, 2024
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for your kind words. We're thrilled to hear you had a positive experience with our service. We appreciate your feedback and will share it with our team.
professional
friendly, helpful staff with great communication made it a stress-free experience.
December 10, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for your kind words! We're happy to hear that our team was able to make your experience stress-free. We appreciate your feedback and will continue to strive for excellent customer service.
Happy Customer
Reception staff friendly and excellent.
Gave accurate assessment when repair would be done and arranged for delivery to my home address
November 18, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for taking the time to leave this review. We appreciate your kind words about our reception staff and the accurate assessment you received. We're glad you found the delivery arrangement convenient.
Repairs have made the car 'good as new'…
Repairs have made the car 'good as new' and the car was returned in excellent order. Comms were great too with reception and driver courteous and friendly.
Excellent
October 24, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're thrilled to hear you were happy with the repairs and the overall experience. We appreciate your kind words about our team's communication, courtesy, and friendliness. We strive to provide excellent service and are glad we met your expectations.
No fuss service
No fuss service. Repair done to high quality. Prompt, efficient and friendly service.
October 11, 2024
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for your kind words. We're delighted to hear you were happy with the service and repair.
Exceptional customer service received…
Exceptional customer service received from Lisa and Sharon, very helpful, polite, friendly and professional.
Good communication as to progress with my car and the availability of the courtesy car.
October 10, 2024
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate you taking the time to leave a review. It's wonderful to hear that you had a positive experience with our team. We're glad you found our staff helpful and professional.
Kind, accommodating, communicative…
Everyone is so lovely and professional at Ashgrove Fix Auto. A big thank you to Lisa on the front desk who made sure all my calls were answered and for organising a courtesy car for me when there wasn’t any. The progress tracker is very useful in checking how they were getting on with fixing my car. All communications were done in a timely fashion. Thank you for all the help
October 3, 2024
Reply from Fix Auto UK - Fix Auto Inverness
Appreciate your kind words, Claire ☺️
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for the kind review 😊
Excellent throughout
The whole experience from start to finish was excellent and trouble free. Lisa at reception was extremely helpful and friendly and kept me informed. The pickup looks almost new and lovely and clean inside and out. Thank you for your professionalism and for such a pain free experience. I would not hesitate to recommend you.
September 27, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for your kind words. We are delighted to hear that you had a positive experience. We strive to provide excellent customer service and are pleased that Lisa was able to assist you.
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