Fix Auto took a week to get a courtesy car to me. This was totally unacceptable as I have fully comp insurance to get a replacement vehicle so life can carry on as normal. Cannot understand why they d... See more
Company replied
Daneheath Business Park, Wentworth Road, TQ12 6TL Heathfield, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Fix Auto took a week to get a courtesy car to me. This was totally unacceptable as I have fully comp insurance to get a replacement vehicle so life can carry on as normal. Cannot understand why they d... See more
Company replied
After an incident when my car was hit whilst parked. Auto fix were in contact the very next day to arrange collection and repairs. Amazing service provided from start to finish. Great communication an... See more
Company replied
In shock after the "incident", and scared that my 2013 car would be declared uneconomic to repair, Fix Auto soon reassured me. Kind and efficient throughout, they sent texts as the repair progressed,... See more
Company replied
So refreshing to have such an efficient service, something that is severely lacking when dealing with some companies. Great comms, really friendly staff and regular updates by phone and text. Flawl... See more
Company replied
Written by the company
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
From the moment you walk through our doors, we take care of everything.
Written by the company

Daneheath Business Park, Wentworth Road, TQ12 6TL, Heathfield, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had some bodywork repaired under insurance. In addition I also requested they undertake some additional work which they happily undertook after providing a quote. Nice friendly communication throughout the repair with the vehicle being picked up and dropped off from my house on agreed days. The work looks good and covered under warranty, over all really good hassle free service- what more could you want😁

Reply from Fix Auto UK - Fix Auto Newton Abbot
Overall, my experience was great. Fix Auto's took my car for the repair and provided me with a courtesy car (although the vehicle was clean it did have a smell of vomit). The team where absolutely hands down fantastic and even after the repairs where done they helped out with an issue with the brake light. Fix Auto and the team are wonderful and I would thoroughly recommend them.

Reply from Fix Auto UK - Fix Auto Newton Abbot
Unfortunately I seemed to get lost in the system and was overlloked until I chased it up. Having said this the service from collection of my car to it being returned was excellent. I was kept updated with what was happening and when my car was delivered back to me the standard of the valeting was fantastic. If I hadn't have been overlooked this would have been a 5 star review.

Reply from Fix Auto UK - Fix Auto Newton Abbot
Just had my car repaired a fantastic service kept fully updated and a superb repair and fantastic valet of the car on its return. Now 100% on my list as the chosen body shop 10/10 thanks

Reply from Fix Auto UK - Fix Auto Newton Abbot
My car was collected from home and courtesy car provided. Courtesy car was fully fuelled and very new and clean condition. Team updated by text likely completion date, this was accurate. Team contacted to advise likely delivery time again accurate. Delivery driver very reassuring, easy to communicate with and instilled confidence with handing over my car. All work completed. My car was valeted and washed when delivered. Very happy with the excellent service.

Reply from Fix Auto UK - Fix Auto Newton Abbot
Telephone experience fab,very informative and helpful.explained everything went above and beyond! The courtesy car questioned my love of vauxhalls!!car returned looking brand new and soooo clean!great job guys

Reply from Fix Auto UK - Fix Auto Newton Abbot
Initially it was a bit rocky as they couldn't arrange the right courtesy car for us, and it took around two to three weeks to organise. However once that was sorted the repair was remarkable and the service was really good.
All the way through James and the team were very courteous and did their best to help make the process as smooth as possible.

Reply from Fix Auto UK - Fix Auto Newton Abbot
From taking my car and and giving me a courtesy car to bringing it back total first class service.
Kept me informed throughout the repair on what was going on and the when completed our car looked better when I bought it..really pleased.. brilliant...thank you Jamie and staff and courtesy driver's.very much appreciated.

Reply from Fix Auto UK - Fix Auto Newton Abbot
put car in for MOT and engine issue repair
they sorted out engine issue that had defeated other garages and myself, car finally runs well for first time in year. price was good , staff were easy to talk to and knowledgable. I will be returning to them in the future
180K DE04EDP

Reply from Fix Auto UK - Fix Auto Newton Abbot
From the time our car was put in their care we were kept informed daily on progress.The repair was excellent and a small pot of touch-up paint was included.All the staff were friendly and helpful and the courtesy car a very nice toyota

Reply from Fix Auto UK - Fix Auto Newton Abbot
I cannot speak highly enough of the service and cooperation we received from Fix Auto. After the stress of the accident it was consoling to speak to people who you felt were working to help you. Thanks in particular to Linda and Jamie.
Finally the repair job itself was excellent. We had the added worry of being in the process of trading this vehicle in but it all went very smoothly. Thank you.

Reply from Fix Auto UK - Fix Auto Newton Abbot
Perfect fix, good as new ... done in time, as agreed, & delivered back cleaner than it's ever been.

Reply from Fix Auto UK - Fix Auto Newton Abbot
I am really pleased with the quality of the repair. Jamie was always helpful when I enquired about the progress on the vehicle, and he always gave me a straight forward and honest answer to my questions. I will definitely use Fix Auto again if the need is there.

Reply from Fix Auto UK - Fix Auto Newton Abbot
Workmanship excellent. Customer care excellent. Would recommend to anyone. Thank you to all of you

Reply from Fix Auto UK - Fix Auto Newton Abbot
My Car was picked up at a time that suited me. The gentleman who delivered my courtesy car was very polite and helpful . He explained details of the car as it was a different make to mine . My car was taken on tuesday 9th april 2024 and delivered back to me on monday 15th April all repaired First class treatment all round thank you Fix Auto UK

Reply from Fix Auto UK - Fix Auto Newton Abbot
Excellent service and great communication

Reply from Fix Auto UK - Fix Auto Newton Abbot
Auto fit collected my car and left me with a hire car that was the newest updated version of my own.
The man that dropped it off was very helpful and friendly. The repair came back a few days later, repaired, shiny and clean but most importantly pretty again after the crash.
The young man who returned it, again was friendly and very polite.
I’m so happy with this company and would advise anyone to use their service. 10/10.

Reply from Fix Auto UK - Fix Auto Newton Abbot
An efficient and friendly service. Communication was great throughout. Thank you so much…

Reply from Fix Auto UK - Fix Auto Newton Abbot
Very polite, good communication, great service. Repair looks to be of a high standard, no evidence of any repairs carried out. Car was returned cleaned.

Reply from Fix Auto UK - Fix Auto Newton Abbot
From start to finish the interaction with Fix Auto at Newton Abbot was very easy and I was always kept informed of the status. Everyone was friendly, helpful and courteous.

Reply from Fix Auto UK - Fix Auto Newton Abbot
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.