Very helpful staff, completed the job in double quick time and the car was returned in a "like" new state. The workmanship was excellent. The only small issue is that when dropping the car off ther... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were all very friendly and clear. The repair is extremely well done. We would give five stars but something got lost between the garage and the engineers and we didn’t know what was happenin... See more
Company replied
Excellent repair ...completed early...helpful staff I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and re... See more
Company replied
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.1
Great
314 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Гриша Злой
We're happy to hear that our repairs met your expectations.
Thank you for sharing your positive experience with us!
Jonathan Thomas
Office and customer relations Manager
Fix Auto Park Royal
Good service
Good service, clearly explained about all repairs and parts. Very friendly staff.
November 12, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Joanne
We appreciate your positive feedback! We're happy to hear that you were pleased with our clear explanations and the friendliness of our staff.
JONATHAN JOHN THOMAS,
Office and customer relation Manager
Fix Auto UK
Excellent Work!
The service was excellent from start to finish. Communication was clear and efficient, and the entire transaction was completed promptly and smoothly.
October 27, 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Nova
We appreciate you sharing your positive experience! We're so glad to hear that you received clear, efficient communication and prompt, smooth service from start to finish.
JONATHAN JOHN THOMAS,
Office and customer relation manager
Fix Auto UK
Great Customer Service
They kept me up to date on my repair. Repair work was fantastic and great customer service and very helpful and friendly. Would recommend them and use again myself
November 3, 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Grace,
We appreciate you taking the time to leave us a review! We're happy to hear that you were pleased with our communication, the repair work, and the customer service.
Jonathan Thomas
Office and customer relation Manager
A good experience
The arrangements for dropping the car and picking it up were very well organised and, on the occasions I needed it, communications were good during the process. The staff seem knowledgable and are helpful.
October 31, 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Anglian,
We appreciate your positive feedback! We're happy to hear that the drop-off and pick-up process was well-organised and that our communications were helpful.
We're glad you found our staff knowledgeable.
Fix Auto UK
Jonathan Thomas
Office and customer relations Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Bradley,
We're so glad your car looked brand new upon its return! and you are happy with the service we offered.
Thank you for your positive feedback; we appreciate it.
Fix Auto UK
Jonathan Thomas
Office and customer relation Manager
Extremely poor— Bad driving
Extremely poor. Tried everything in book to find faults or imaginary damages to curtesy car. The driver started driving my car while picking up from my home moving in 2 nd gear not first. And also not pressing the clutch full. Made hard sqeuky noise. Told him to change gear properly. Absolute idiot
October 10, 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Nadella
We appreciate you bringing this to our attention. We're very sorry to hear about the issues you experienced with the courtesy car and the driver's handling of your vehicle. We'll investigate these concerns to ensure better service in the future.
Fix Auto UK
My experience with Auto fix
Pick up and doff was very convenient. Job was done on time, no problems and no delays
October 4, 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Hi Salwa,
We're happy to hear that our services met your expectations with convenient pickup and on-time completion. Thank you for your positive feedback!
Jonathan
Office and customer relation Manager
This company did an excellent job of…
This company did an excellent job of repairing the car and the fact that they both collected and delivered the car was most helpful
September 30, 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear V. Glazebrook,
We're happy to hear that the car repair was excellent. We are also glad that the collection and delivery service was helpful to you. Thank you for your positive feedback.
Fix Auto UK
Car repaired very well
Car repaired very well. Cost was a little surprising but this was an insurance claim!
September 29, 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Myles Elliott,
We're glad the repair was done well. We appreciate your feedback regarding the cost and are here to clarify any insurance-related concerns.
Jonathan Thomas
Office and customer relation manager
all was excellent
September 24, 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Ms Brown
We appreciate you taking the time to leave us such a fantastic review!
Jonathan Thomas
Office and Customer Relation Manager
Great service
Everyone was super friendly answered a queries big & small. They picked up the phone very quickly and always gave me constant updates. Very happy with their services.
September 19, 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Miss Khan,
We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that our team was friendly, helpful, and communicative. Thank you!
Fix Auto UK
Excellent repair
Excellent repair, completed quickly, Excellent service provided by staff.
September 11, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Kamal Husen,
We appreciate your feedback! We're happy to hear that you were pleased with the prompt repair and excellent service provided by our staff.
Fix Auto UK
Jonathan Thomas
Office and customer Relation Manager
Quick and professional
September 2, 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Suzana,
We appreciate your feedback! We're happy to hear that you were pleased with the prompt repair and excellent service provided by our staff.
Fix Auto UK
Jonathan Thomas
Office and customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Rayo,
We appreciate your five-star rating and are happy that you were pleased with our professional service and excellent repairs.
Fix Auto UK
Very professional team that kept me up…
Very professional team that kept me up to date with my car repairs. I was impressed with their professionalism and happy with the results.
August 27, 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Usman Hasan,
We're happy to hear that our team's professionalism and updates on your car repairs impressed you. Thank you for sharing your positive experience with us!
Fix Auto UK
Very good
Very good, car looks new, all clean and they kept contact with either emails or calls.
August 14, 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Mr david sousa Nobrega,
We're happy to hear that your car looks new and clean! We appreciate that you enjoyed our consistent communication through emails and calls.
Fix Auto UK
Worst garage ever
Worst garage ever, after 2 weeks of keeping our van they didn't do literally anything, when asked when we can expect it to be fixed they gave us another 2 weeks window. Such a waste of time. There are lots of competitors around so better go there as here only thing you get is disappointment
August 12, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Greg,
Thank you for your review. We are sorry to hear that you've had a poor experience. Unfortunately, we were unable to locate your details based on the information provided in your review. If you'd like to contact us on 0208 961 8961 and provide your registration number and contact details, we'd be happy to discuss this further with you. We look forward to hearing from you.
My car has been with this company for 3…
My car has been with this company for 3 weeks with the date for return keep on changing, as they have purportedly found more damage, but despite asking, we have been given no answers to what that was. When we phone up for some answers we don't get them, and at the moment I am really concerned about the quality of the repairs that will be done. This garage was recommended by my insurance company who I have written to to express my concerns.
August 4, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Marian,
We appreciate you bringing this to our attention. We're sorry to hear about the delays and lack of communication regarding your vehicle's repair. We'll investigate the matter and work to provide you with the answers you need and ensure the repairs meet our quality standards.
Fix Auto UK
Worst car repair experience ever.
My insurance company sent my car to this repairer, and it was a nightmare from start to finish. First, the repairs took over three weeks—far longer than necessary for the work that was needed. When I finally went to collect my car today, the person at the counter was completely unprofessional, with unfriendly attitude.
To make things worse, my car seats were left with grease marks and stains. Now I have to spend more money getting them cleaned. Absolutely unacceptable.
Avoid at all costs.
July 31, 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Awais,
We appreciate you bringing this to our attention. We're sorry to hear about the extended repair time, the service you received, and the condition of your car. We'll review these issues to improve our service. Thank you for your feedback.
Fix Auto UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.