I had a really good experience with fix auto portsmouth. The staff were all lovely to talk to and really helpful. The communication was excellent. I knew what was happening from start to finish. They... See more
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Did an amazing job at fixing my car after I stupidly reversed into a wall, estimate was 4-6 weeks due to parts but I was over the moon when I got my car back after a week and it looks brand new again.... See more
Really delighted with the repairs carried out to our vehicle. High quality workmanship, kept us informed about the progress with full honesty and did exactly what they said needed doing with no hi... See more
Company replied
From start to finish I cannot fault them. The service was really good, my car came in on Tuesday 3rd Jan 23 and collected it today (Thursday). It was done very efficiently, and the work that was done... See more
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Company details
About Fix Auto UK - Fix Auto Portsmouth
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
11 Ackworth Road, PO3 5NS, Portsmouth, Hampshire, United Kingdom
- 02392 662756
4.6
Excellent
152 reviews
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Excellent Service!
We had a great experience with Fix Auto.
They contacted us when instructed by our Insurers and guided us through the process very professionally at all stages, from collecting our vehicle on the agreed date, to delivering back to us on completion.
The work done was exceptionally high quality and the vehicle was fully valeted on delivery back to us.
We would highly recommend them to any prospective client!
April 29, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Portsmouth
Thank you for your kind words and positive review. We are thrilled to hear that you had a great experience with our service. We strive to provide professional and efficient service at every stage of the repair process, from vehicle collection to delivery. We are delighted that you were impressed with the quality of the work and the valet service. We appreciate your recommendation and hope to see you again in the future.
Reply from Fix Auto UK - Fix Auto Portsmouth
We appreciate you taking the time to leave a review. We're glad to hear you were happy with our service and found it easy to deal with.
Quick and high quality repair
Quick and high quality repair. They fix are car after accident. Car looks like brand new now.
April 11, 2025
Reply from Fix Auto UK - Fix Auto Portsmouth
We're thrilled to hear about your positive experience. It's fantastic that you were happy with the quality and speed of our repair services. We strive to provide the best possible care for our customers, and we're glad to hear that we exceeded your expectations.
Efficient and quick!
Excellent communication, prompt service and flexible to my availability
April 1, 2025
Reply from Fix Auto UK - Fix Auto Portsmouth
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We're glad you found our communication, service, and flexibility to be excellent.
Reply from Fix Auto UK - Fix Auto Portsmouth
thanks you for your feedback, glad you were pleased
Quality of repair is good but …
Quality of repair is good but communication somewhat haphazard as to when repair would be completed. Several requests for a minor repair quote were either forgotten or overlooked
Courtesy car was pretty basic and had only a few miles of fuel in the tank
March 4, 2025
Reply from Fix Auto UK - Fix Auto Portsmouth
We appreciate your feedback and understand your concerns about the communication regarding the repair completion date. We strive to keep our customers informed throughout the process and will work on improving our communication practices. We also acknowledge your feedback about the courtesy car, im afraid we don't supply full tanks as its too hard to police, will take it into consideration for future improvements.
Excellent customer service really…
Excellent customer service really helpful and accommodating.
My car came back cleaned and ready to use one very happy customer!
March 3, 2025
Reply from Fix Auto UK - Fix Auto Portsmouth
Thank you for your kind words! We're delighted to hear you had a positive experience and appreciate your feedback. We strive to provide excellent customer service and are thrilled you were happy with the condition of your car.
Got it spot on in all regards
Ref Portsmouth branch
It’s good to deal with an organisation that is professional, courteous, helpful and efficient. Courtesy car was perfect for my needs, and delivered promptly to my home. I had regular updates on progress and the repair was completed ahead of schedule. The bodywork and associated repairs appear first class. Would recommend.
February 25, 2025
Reply from Fix Auto UK - Fix Auto Portsmouth
Thank you for your kind words and 5-star review. We are delighted to hear that you had a positive experience with our branch. We strive to provide excellent customer service and are pleased that you found our team to be professional, courteous, and helpful. We are also glad that the courtesy car met your needs and that the repairs were completed ahead of schedule. We appreciate your recommendation and will continue to work hard to provide the best possible service to our customers.
Lack of communication
Lack of communication.
I never got a replacement car until insurance company stepped in after I made a complaint .
Was a nightmare for me to get to work .
Wrong part was ordered so small job took alot longer...again lack of communication...
February 25, 2025
Reply from Fix Auto UK - Fix Auto Portsmouth
We understand your frustration with the communication, however i have to mention that we did offer a replacement car (a manual) based on your insurance entitlement, you asked us for an automatic vehicle which we have to priorities for our automatic policy holders. We strive to keep our customers informed throughout the process and apologize that this was not your experience. We value your feedback and will use it to improve our communication practices.
A professional and friendly demeanour…
A professional and friendly demeanour from all staff members ensured that the experience was as minimalistically disruptive as possible.
February 5, 2025
Reply from Fix Auto UK - Fix Auto Portsmouth
We appreciate your kind words and are thrilled to hear that our staff provided a positive and professional experience. We strive to make every interaction as smooth and efficient as possible.
Quick, efficient service and very customer friendly
Efficient, fast service. Very satisfied with repair. Super polite staff and an unexpected and excellent valet too!
January 31, 2025
Reply from Fix Auto UK - Fix Auto Portsmouth
Thank you for your kind words and 5-star rating! We are delighted to hear you were happy with the repair and the service you received. We appreciate your feedback and are glad you enjoyed the valet.
Drivers side damage to wheel arch
Had to use them due to insurance. They estimated less than a week. Had my car for a week completed no work did not contact me. I called them they then said another 3 weeks so I took my car back and booked it in(they couldn't tell me why so much longer) then the second time they had my car for 3 weeks, when I collected my car the work wasn't complete properly so have had to book it in for a third time. If they do call and give a time the car will be done it won't be accurate and they will expect the courtsey car back within 24 hours or will start charging daily. I work away so this only changed when my insurance company called them. Really poor customer service. Work not complete to standard. Length of time is unacceptable. Will NEVER use this company by choice. Dreadful experience.
January 31, 2025
Reply from Fix Auto UK - Fix Auto Portsmouth
We understand your frustration with the delays and the quality of the work. for clarity we should note that our system shows we had your car for two and a half working days the first time and two weeks when it came in for repairs, we did have delays, one of which was that your car had non original decals that didn't match the vin number, meaning we had to re order and get you back in, we don't typically charge for courtesy cars but you did say we couldn't have ours back if we didn't return yours by a certain date, We strive to provide excellent service and are disappointed to hear your experience fell short of your expectations. We value your feedback and will use it to improve our processes and communication.
They kept us informed on progress
They kept us informed on progress, and returned our car looking as good as new.
January 24, 2025
Reply from Fix Auto UK - Fix Auto Portsmouth
We're so glad to hear that you were happy with the service you received. We strive to keep our customers informed and to return their vehicles in top condition.
My car was collected and a courtesy car…
My car was collected and a courtesy car delivered. Same at the end and my car is as good as new! Thank you to the team
January 10, 2025
Reply from Fix Auto UK - Fix Auto Portsmouth
We're thrilled to hear you had such a positive experience. It's fantastic to know you were happy with the service and the condition of your car.
The repair itself is excellent
The repair itself is excellent, but different people said different things about when it would be ready, then I was told there was no courtesy car. They’d had it for two weeks while I was away. Eventually I got a car and the service was good and a week and a half later I got my car back.
January 3, 2025
Reply from Fix Auto UK - Fix Auto Portsmouth
We appreciate you taking the time to share your experience. We understand that the communication regarding the repair timeline and the availability of a courtesy car could have been more consistent. we note that we did have the Christmas break to contend with and we did give you a courtesy car on your return from your trip. We strive to provide clear and accurate information to our customers.
Reply from Fix Auto UK - Fix Auto Portsmouth
We appreciate you taking the time to leave a review. We're glad to hear that you were happy with the attention to detail.
Quick and efficient
Quick and efficient, good communication skills. Work completed looks amazing
December 20, 2024
Reply from Fix Auto UK - Fix Auto Portsmouth
We appreciate you taking the time to share your positive feedback. We're glad to hear that you were satisfied with the quick and efficient service, as well as the communication and the quality of the work.
Excellent work very pleased
From the first point of contact everyone was very helpful polite and sympathetic with my situation on the phone . When the gentleman came to collect my car he was very polite and friendly . The company kept me informed on how my repair was going . When I went to collect my car they were very helpful and friendly and showed me what work they have done . I was very pleased with the work they had done first class work fair play good as new . I would definitely recommend this company for any work that needs doing on your vehicle .
August 29, 2024
Reply from Fix Auto UK - Fix Auto Portsmouth
Thank you for your kind review. We're delighted to hear that you had a positive experience with our team. We strive to provide excellent customer service and are glad that you found our staff helpful and friendly. We're also pleased that you were satisfied with the quality of the repairs. We appreciate your recommendation and hope you would use us again.
The fix Auto took care of everything…
The fix Auto took care of everything from beginning to completion. They kept me updated all the time.
October 4, 2024
Reply from Fix Auto UK - Fix Auto Portsmouth
We're so glad to hear you had a positive experience. We appreciate your kind words about our team's communication and service.
Great service
The over services was great, the delivery drivers were especially helpful.
October 9, 2024
Reply from Fix Auto UK - Fix Auto Portsmouth
Thank you for your kind review. We're delighted to hear you had a positive experience.
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