Fix Auto UK - Fix Auto Rochester Reviews 497

Fix auto has done a good job repairing my car.
Verry good communication.
Verry quick repair even if the damage was big.
They take all the stress away.

Such an efficient service! I was contacted by the Fix Auto team within hours and my car was booked in for assessment really quickly. The staff are all very helpful and knowledgeable, and communication about my repair couldn't have been better. Cannot recommend Fix Auto highly enough and would definitely use them again!

Friendly staff, rapid fix. Updated us at every point. The completed work is excellent. Shall definitely use them again.

Car collected and returned as new, informed of progress!

Fix Auto Rochester had my car after an accident. With my car being newer to the UK market, getting a hold of some parts took time, but they kept me informed consistently. The repair was flawless. And all paintwork is guaranteed for the duration of my ownership of the car.
They were always happy to answer the phone when I had additional questions and always friendly and helpful.
Of my car ever needs any work again, I know where I’ll be taking it! Back here.
Thank you to the whole team.

Great communication and updates. Staff managed to sort hire car after failures from hire car branch. Made the whole process very easy. Great quality repair made better than when I bought the car. Massive thanks to everyone

I recommend this garage because they are good at what they do

Amazing service from start to finish, everything was so easy to arrange, and my car looks brand new. They went above and beyond.

From start to finish it was a pleasure and hassle free experience with top work and easy communication well recommended to go here top marks

Thank you for the repair work you did on my car I'm very happy with it,and the time it took.you kept me up dated and for that I'm grateful

The repair to my Mercedes C class rear bumper and light cluster was relatively simple and was done to a high standard, for which I thank 4 Elms Garage (Fix Auto).

However, when my car was delivered back to me I immediately noticed that one of my front tyres was severely, and quite obviously, deflated. This was confirmed by checking the tire pressure monitoring system, which indicated the front passenger side tyre held just 1.35 bar pressure instead of the expected 2.6 bar.

I was horrified that my car had been drive circa 10 miles with a tyre in this state, which was not only dangerous for the driver, but liable to cause permanent damage to my vehicle as well. The delivery driver had ignored a significant RED warning display in the centre of the dash!

Upon being challenged the driver admitted that she should not have driven my car in this condition and apologised, saying that she would ask her manager to call me that day to discuss the matter. Unfortunately I didn't receive the courtesy of a phone call, which to me is an indication of how much the manager cares about this incident and the quality of his company. Shocking!

I declined to sign the return appraisal form because of the unsatisfactory condition of my car upon return. Imagine my surprise when, an hour or so later, I received an emailed copy of the appraisal form, making no mention whatsoever of the issue, with a forged signature on it! (if you zoom in on one of the photos the red warning sign is obvious). How unprofessional is that?

Both the driver and I photographed the warning display that clearly indicated a critical problem with tyre pressure.

Whilst the repair was made to a high standard, this review is made on the overall experience of the company, which was seriously marred by the condition in which my car was returned to me, and the appalling lack of responsibility from the manager who was supposed to have called me.

The vehicle was repaired to an excellent finish, and you cannot tell that it has been re-sprayed.
The only slight issue has been the boot operation, which has decided to misbehave, and not open or close properly. The Body Shop Manager took the time to tell me how to reset this, and it is now working correctly 9most) of the time.

From start to finish, the team was professional, communicative, and clearly committed to quality work.

The towing Van driver was very professional both on pickup and dropoff.

The lady on the phone gave a clear ETA for work to be done and it was finished within the timeframe.

The repairs were flawless — you’d never know there had been any damage.

I’d definitely recommend them to anyone looking for reliable, high-quality auto body repair. Thanks again for making a stressful situation so much easier!

Fix Auto Rochester (Chattenden) repaired some body damage to our much loved Volvo after it was damaged in a car park. They sorted out a courtesy car with Enterprise for us and repaired our car. The service was quick, professional and slick and they kept us informed all the way through. And when we got our car back? Well, it’s like a brand new car! The damage has gone and the car looks as good as new. They even did an amazing valet on it as well. Would highly recommend Ian and his team if you have any vehicle repairs.

Wonderful repair and spray job. Looked brand new again. Very satisfied with the quality of the work. (Black cars are tricky to get the colour just right, these guys nailed it) ROCHESTER BRANCH

Done a very good job

Great from start to finish.did everything they said they would.very informative throughout
Couldn't fault them

I don’t have a bad word to say about this repair shop. From start to finish they have been great. Communicated with me every 3 days to update me on the process of my repairs. Collected my car and dropped it back to me. The car was even cleaned and was spotless.

Thank you

Arrived and although there has been a mix up with the appointment they saw my vehicle with a cheerful disposition.
Staff behind reception were welcoming and cheerful to all calls they picked up (acknowledged while waiting).
They popped out with a screwdriver and sorted my bumper and sent me on my way without further ado, and without charge. A fabulous experience.