Fix Auto UK - Fix Auto Sandhurst Reviews 204

TrustScore 5 out of 5

4.8

10a Vulcan Way, GU47 9BD Sandhurst, Berkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I’m pleased to say that it was the best service I ever had, organization also from logistical point of view. Staff and customer service on a high level, great communication and informing me on every s... See more

Rated 5 out of 5 stars

I was provided with thorough details of the work required and the procurement of items that could cause a possible delay to the forecast completion date. Luckily this did not occur and my car was... See more

Rated 5 out of 5 stars

I had some repair work done on my car after a small frontal bump and I have to say the service was excellent. The staff were friendly and knowledgeable, a loan car was provided throughout the repair,... See more

Rated 4 out of 5 stars

Once I made contact the service was excellent. Collection and delivery to home. Spoke with damage assessor for information on how the damage would be fixed. Communication from all staff was great. It... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • 10a Vulcan Way, GU47 9BD, Sandhurst, Berkshire, United Kingdom

  • 01252 861153

4.8

Excellent

TrustScore 5 out of 5

204 reviews

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Rated 5 out of 5 stars

Highly recommend Fix Auto

Highly recommend Fix Auto, they have carried out some exceptional work on my Brand New Transporter, I had only had it 22 hours before some idiot damaged it. Through the insurance Fix Autos carried out the repairs to main dealer standard and beyond. As the saying goes “you can’t see the seam” absolutely brilliant work, and to top it off they deliver back to you place of choice.

August 21, 2021
Unprompted review
Rated 5 out of 5 stars

We had a Very Good Experience with Fix…

We had a Very Good Experience with Fix Auto UK. The Garage contacted us on the same day and we booked in our car with them. They provided a Courtesy Car. Nina from Fix Auto rang me to update me regularly regarding the work being carried out.

Our Daughter was turning 18 and they got the Car back to us on her Birthday. Higlhly recommend Fix Auto.

August 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

I received excellent service and great customer care from Nina and the team. A courtesy car was delivered within a couple of hours after initial phone call. Fab job done on the car. Would highly recommend 10/10.

July 25, 2021
Unprompted review
Rated 2 out of 5 stars

Quality of work seems good but customer…

Quality of work seems good but customer service lacking. Communication was poor I had to call repeatedly for updates. Left without a car all weekend with no notice until late Friday was disappointing.

July 24, 2021
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Hi There,

Thank you for taking the time to review our services, we apologise for our delayed response.

We’d like to apologise for the service you received at the time of review at Fix Auto Sandhurst and that no rectification was offered upon the above mentioned. We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service and hope that in the future we are able to communicate better so you have the best experience.

Thanks
Fix Auto UK

Rated 5 out of 5 stars

Highly Recommended

Excellent paint job on the front bumper of my Volvo. Nina in particular was superb throughout, arranging everything and keeping me fully informed. Would definitely recommend.

July 6, 2021
Rated 5 out of 5 stars

Absolutely fantastic customer service

Absolutely fantastic customer service. Quote on the spot when I took it in. Dropped off the next day, stayed in touch with me through the repair and because I had no one around to bring me back down the day it was ready they delivered it home. 5* service

July 2, 2021
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout, from start to finish. my car came back looking as good as new. The team kept me updated on the progress and my car was delivered earlier than expected. Thank you team FIX AUTO UK

April 20, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, lady on reception was very helpful and friendly, car was in the next day after organising it and was ready on the day I was given. Paint finish is great and colour match is excellent

April 20, 2021
Unprompted review
Rated 5 out of 5 stars

Fast response to my enquiry - excellent outcome!

Fast response to my enquiry. A very friendly and professional approach from all staff from start to finish. My car was assessed, booked in and repaired to an extremely high standard within 10 working days of my initial enquiry. The repair was completely invisible, and ultimately will add significantly to the resale value of my vehicle. Highly recommended!

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Literally the best insurance repair …

Literally the best insurance repair experience I've ever had. More helpful than both my insurance company and car manufacturers put together. I can't fault the customer service.

March 22, 2021
Unprompted review
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

We're so glad to hear you had such a positive experience! It's wonderful to know that we were able to provide the support you needed.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Communication was spot on. Collection and delivery of vehicle was very helpful, and obviously, the repair was superb.

March 22, 2021
Unprompted review
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

We appreciate your kind words. We strive to provide exceptional service and are glad you had a positive experience with us.

Rated 5 out of 5 stars

On the 21st of February my vehicle was…

On the 21st of February my vehicle was involved in accident.
Next morning I received a phone call from Fix Auto Sandhurst.They were instructed by my insurance to repair the vehicle.
They collected repaired and returned the vehicle in a very short time.The repair was of a very high standard
but what impressed me most was the impeccable service and the professional manner that they have conducted the whole procedure from start to finish.
I have nothing but praise for this company and is so refreshing to see that customer service still comes first in the priority list of this establishment.

March 6, 2021
Unprompted review
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Thank you for the great review.

Nina

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