Fix Auto UK - Fix Auto Sandhurst Reviews 204

TrustScore 5 out of 5

4.8

10a Vulcan Way, GU47 9BD Sandhurst, Berkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’m pleased to say that it was the best service I ever had, organization also from logistical point of view. Staff and customer service on a high level, great communication and informing me on every s... See more

Rated 5 out of 5 stars

I was provided with thorough details of the work required and the procurement of items that could cause a possible delay to the forecast completion date. Luckily this did not occur and my car was... See more

Rated 5 out of 5 stars

I had some repair work done on my car after a small frontal bump and I have to say the service was excellent. The staff were friendly and knowledgeable, a loan car was provided throughout the repair,... See more

Rated 4 out of 5 stars

Once I made contact the service was excellent. Collection and delivery to home. Spoke with damage assessor for information on how the damage would be fixed. Communication from all staff was great. It... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • 10a Vulcan Way, GU47 9BD, Sandhurst, Berkshire, United Kingdom

  • 01252 861153

4.8

Excellent

TrustScore 5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service was excellent

The service was excellent. Collection and drop off of my car took away an added stress. Penny is an utter professional and helped out with every question I had!

December 23, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Mr Clark
We appreciate your positive feedback! We're so glad the collection and delivery service reduced your stress and that you found Penny helpful and professional.
Many Thanks

Rated 5 out of 5 stars

Great repair job.

I was worried with regard this repair, very worried. As it was not an easy one at all.
On collection of the van I was completely shocked, the whole van looked brand new as it had been polished into an inch of its life, and the repair was amazing.
Thank you very much Fix Auto Sandhurst, a first class repair and would recommend at the highest level.
Alan James

December 15, 2025
Unprompted review
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Alan
We appreciate you sharing your experience. We're glad the repair and the van's appearance exceeded your expectations, especially given your initial worries. It's great to know we could deliver a first-class service for you. Thanks for recommending us!
Nina Ruprah, Fix Auto Sandhurst

Rated 5 out of 5 stars

Amazing service

Amazing service. We had some extra problems with our vehicle and everyone was so helpful and understanding. Would definitely recommend.

December 11, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Vicky
We appreciate your kind words! We're so happy to hear that our team was helpful and understanding when you experienced unexpected issues with your vehicle.
Many Thanks
Nina Ruprah, Fix Auto Sandhurst

Rated 5 out of 5 stars

You gave amazing service from start to…

You gave amazing service from start to finish - thank you.

December 11, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Lesle
We are so happy to hear that you received amazing service from our team. Thank you for your review; we appreciate it.
Many Thanks
Nina Ruprah, Fix Auto Sandhurst

Rated 4 out of 5 stars

Did a great job just needed a bit of…

Did a great job just needed a bit of chasing

December 14, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Nick
We're glad you were satisfied, and we appreciate your feedback. We'll work to improve our follow-up.
Many Thanks
Nina Ruprah, Fix Auto Sandhurst

Rated 5 out of 5 stars

Professional, speedy, friendly

Very friendly staff who kept us well informed at all times. Repair was carried out in a professional and speedy manner. Would definitely recommend.

December 4, 2025
Unprompted review
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Hi Sandra
We appreciate your recommendation and are so glad our team was friendly and efficient, keeping you informed throughout the repair process. Thanks for the review.

Fix Auto Sandhurst

Rated 5 out of 5 stars

Very friendly and excellent service…

Very friendly and excellent service from start to completion. Extremely quick in dealing with the repair - excellent job - we are very pleased

November 28, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Dear Paul

We are happy to hear that you were pleased with the service from our team. We're so glad we could complete the repair quickly and to your satisfaction. Thank you for your review.

Fix Auto Sandhurst

Rated 4 out of 5 stars

Their service was quick and their work…

Their service was quick and their work was flawless in terms of repair.
Would have given a five star rating if not for delayed booking slot.

November 20, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Thank you for taking the time to leave this review. We're happy to hear that you are pleased with the repairs and found the repair process quick. Please accept our apologies with regards to the booking lead time, we will review our process.
Many Thanks
Fix Auto Sandhurst

Rated 5 out of 5 stars

One word fantastic

One word fantastic, superb customer service from arrangements to my car pick up. Wonderful people and they did a fantastic job on my car which was damaged.

November 3, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Monique
We're happy to hear that you had a fantastic experience! It's great to know our customer service and repairs on your damaged car were superb. Thank you for your positive feedback!
Fix Auto Sandhurst

Rated 5 out of 5 stars

Done a great job

November 21, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Angela
We are so glad you had a great experience; we appreciate you taking the time to leave us this wonderful feedback.
Many Thanks
Fix Auto Sandhurst

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.
A lady ran into the back of one of my vehicles when I was coming back from Stanstead Airport. The next day the Insurance company was on the phone to sort it out and then Fix Auto contacted me the day after. A day and time was arranged for the collection of the vehicle and the subsequent delivery after the repair. The repair was excellent and everyone I dealt with along the way was professional and friendly. 10/10 and thanks for a great job.

November 19, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Mike
We appreciate you taking the time to leave us a five-star review. We are so glad to hear that you received a great service and you are happy with the repairs.
Many Thanks
Fix Auto Sandhurst

Rated 5 out of 5 stars

The communication was great throughout…

The communication was great throughout the process even when additional challenges arose. Kevin’s openness to resolving issues is very welcoming.

November 14, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Brendon
We appreciate you sharing your feedback. We're happy to hear that our communication and openness to resolving challenges were welcoming during the process.
Many Thanks
Fix Auto Sandhurst

Rated 5 out of 5 stars

Efficient and Quality Service.

Efficient and Quality Service from start to finish. Very pleased with the result.

November 10, 2025
Unprompted review
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Hi Mr Carver
We appreciate you taking the time to leave us this fantastic review. We are so pleased to hear that you were happy with our service.
Many Thanks
Fix Auto Sandhurst

Rated 5 out of 5 stars

Good communication

Good communication, very nice friendly staff. Best of all they cleaned my car

November 7, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Mrs Terry
We appreciate your kind words and are so glad you were happy with our communication and friendly staff. Thanks for the 5-star review!
Fix Auto Sandhurst

Rated 5 out of 5 stars

Very professional service

Very professional service, friendly staff who made the process very easy.

October 31, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Mark
We appreciate you taking the time to leave us such a great review! We're so glad that our team made everything easy for you. Thank you.
Fix Auto Sandhurst

Rated 5 out of 5 stars

Good service

Good service, nice job and even brought the car back clean inside & out.

November 6, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Steve
We appreciate your kind words and 5-star rating! We're so happy to hear you were pleased with the service. Thank you!
Fix Auto Sandhurst

Rated 5 out of 5 stars

Great Service end-to-end

The whole service was informative, accurate, customer focussed and timely

October 30, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Hi Chris
We appreciate you sharing your positive experience, thank you for the 5 star review.
Fix Auto Sandhurst

Rated 5 out of 5 stars

Broken clips not replace on the car

Broken clips not replace on the car, this was a new car, in perfect condition prior to accident, but I have found clips to be snapped and not replaced.

There response and customer service to resolve this issue is impeccable. Kevin customer service is second to none. Couldn’t fault the service response.

Thank you so much for resolving this issue promptly.

October 23, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Becky
Thank you for the updated review and allowing us to resolve the issue. We appreciate you bringing this to our attention.
Many Thanks
Fix Auto Sandhurst

Rated 5 out of 5 stars

Great experience and outcome

Excellent communication, great service and a very good outcome with the car. They did a thorough examination of the vehicle damage and gave an accurate estimate of timescales for repair. They collected and returned the car when they said they would. All staff were very courteous and made the whole experience very pleasant. Thank you!

October 23, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Morning Christine
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our communication and service. It's great to know the damage assessment and repair timeline met your expectations.
Thanks for the 5 star review.
Fix Auto Sandhurst

Rated 5 out of 5 stars

Professional Service

Professional Service, no hassles, fantastic job!

October 31, 2025
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

Good Morning Darren
Thanks for the 5 star review. We are so glad to hear that you received professional service without any problems and that you are happy with the work completed.
Many Thanks
Fix Auto Sandhurst

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look