The most professional outfit out there i used these when my bmw 840i was damage all down passenger side car was returned in showroom condition repair was perfect was kept informed all through repair b... See more
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Location
Switch locationUnit 5, Five Arches Business Estate, Maidstone Road, DA14 5AQ Sidcup, Kent, GB
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See what reviewers are saying
The service was amazing - kept up to date at all times with what was happening to the car. The job was done perfectly and the car come back immaculate and the cleanliness was superb. The car was colle... See more
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Very good customer service. Excellent repair work and car retuned sparkling clean inside and out. They even removed scuff marks from the opposite side of my car without being asked to do so. Would def... See more
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It very good bodywork repair etc inc very cleaning car wash etc I impressed as other car wash was poor not clean properly as I prefer your company car wash I hope I try ask them clean my car again in... See more
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Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 5, Five Arches Business Estate, Maidstone Road, DA14 5AQ, Sidcup, Kent, United Kingdom
- 0208 309 5151
4.6
Excellent
138 reviews
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Efficient service
I would like to say thank you to the team at Sidcup. The gentleman that collected the vehicle was very polite when he called and I think it may be the same gentleman that brought the vehicle back. The repair team sourced and repaired in a very efficient and timely manner. The ladies at reception were very lovely to speak with. I especially would like to say a massive thank you to Heather who was absolutely fantastic and went above and beyond. Thank you to everyone that had a hand in ensuring the car was collected, repaired and returned. You did not disappoint.
December 17, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Sidcup
What a lovely review - thankyou so much - Tammy
Reply from Fix Auto UK - Fix Auto Sidcup
Thankyou for your review :) - Tammy
Service on the car was great
Service on the car was great. Great customer service on the telephone and at the branch. However, courtesy car was too small.
December 7, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
Thankyou for your lovely review. :)
I had to wait very long time for my…
I had to wait very long time for my car, the return date was cancelled twice and had to call and chase many times for the progress. It has been very fustrating. And not happy with the new exhaust pipe put in. Also the car was not returned clean as expected.
November 24, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
I am very sorry to hear you were unhappy with the length of the repair time. We received notification of the repair on 28th September. Your insurers arranged for your vehicle to be recovered into us on 6th October. Instructions were to carry out a pre-repair strip on your vehicle and wait for the insurance engineers to authorise repairs. This meant we were unable to order any parts until 19th October. All parts were received by 26th October and repairs completed on 1st November. With regards to the cleanliness of your vehicle, we are only authorised to vacuum and wash vehicles, they do not receive a full valet.
Kind regards
Tammy Johnson
Outstanding service
My car was badly damaged down one side, dented and scratched down to the metal, auto fix have done a fantastic job, most especially Dawn who has kept me informed and even arranged for my car to be dropped back quicker than the diary said! Thanks so much to you all, my car looks brand new.
November 22, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Sidcup
Thankyou for your lovely review. We are so pleased to hear you were happy with our service and the repairs to your vehicle.
Tammy Johnson
Car was booked in for a week but took 3…
Car was booked in for a week but took 3 weeks to complete. On checking car found lacquer drips which had to go back in to be polished out, twice.
November 21, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
Good Afternoon Mr Ward
We did experience some paint issues with your vehicle, I would like to apologise for the inconvenience caused to you because of this.
Tammy Johnson
Good job done but took almost a month…
Good job done but took almost a month for the own process to have the car fix.
November 9, 2021
Took about 6 weeks from estimate to…
THIS WAS SIDCUP
Took about 6 weeks from estimate to being booked in as needed an auto car.
Repair they said usually takes a week but currently two, actually took just over 3 weeks.
Seems a good repair so far, but time will tell.
The courtesy car was a very basic sluggish, Toyota Aygo with no extras on board, an experience in itself.
At first it was very difficult to get callbacks and updates prior to the car going in.
That improved towards the end of the repair.
November 5, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
Thankyou for your review - we appreciate all feedback and will note your comments regarding the callbacks and updates.
Reply from Fix Auto UK - Fix Auto Sidcup
Good Morning Miss Sanghera
I am sorry you feel unhappy with the service we have provided.
Your vehicle came in for repair on 11/10/21 on instruction from your insurers Admiral. We issued a courtesy vehicle to you on 12/10/21. On 14/10/21 (two days later)you called to advise us that the tyre pressure light had come on in the courtesy car , and that you had discovered a screw in one of the rear tyres . As you are aware our courtesy vehicle was fully checked by both yourself and our receptionist and the hire car terms and conditions signed by you to confirm this.
You brought the vehicle in to us later that day , the screw was clearly visible and had no signs of being in the tyre for any length of time or vehicle use . We have photographs of this should you wish to see them that will be sent to your insurer . You refused to pay for the tyre repair (which you were legally responsible for) . You were also rude and abusive to our reception staff .
You told us you did not want the courtesy car and left .
Due to a parts supply issue your repairs were slightly delayed over a weekend , you requested another courtesy car ! In the intention of good customer service we agreed to issue another courtesy vehicle to you on 22/10/21. Your repairs were completed on 27/10/21 when the correct part arrived .On the day of delivery Admiral Insurance called to inform us that you did not want to pay your insurance excess (this forms part of your insurance policy agreement ) . Your insurance company had explained to you earlier in the day that this was payable and formed part of your insurance cover and must be paid on repair completion. When our driver arrived to deliver your vehicle back , as we had been warned you refused to pay your insurance policy excess . You became extremely angry and abusive to our driver and threatened to keep and sell our courtesy vehicle! Our driver was concerned for his safety and was instructed to leave the situation and bring your vehicle back until the matter could be resolved between you and your insurer. You then chased our driver down the street and agreed to pay the excess , money that you had previously said you did not have ! Your car was then left with you as requested .
Your policy excess is something that is agreed at the start of your insurance policy, and we do not have any involvement in any liability dispute or the waiving of the excess for non- fault incidents. Your insurance company had explained to you that the excess was payable prior to our driver arriving so you were fully aware that payment would be requested.
I hope you have managed to get the policy excess issue resolved with your insurers. Should you have any issues with the repairs to your vehicle please do not hesitate to contact me on 0208 309 5151 or by email to tammyvarc@btconnect.com
Excellent service.
October 27, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
Hi Claire - Thankyou for our 5 star review! - Tammy
Very efficient in keeping me updated on…
Very efficient in keeping me updated on the timescales for my repair. All staff I dealt with during the process we excellent and friendly. I will definitely recommend them.
October 25, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
Thankyou very much for leaving us this lovely review :)
Excellent service from Auto Sidcup
Excellent service from Auto Sidcup. Great courtesy car as well. Absolutely no complaints
October 22, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
Thankyou for your 5 star review :)
Couldn’t repair my car as they wasn’t…
Couldn’t repair my car as they wasn’t able to guarantee that the colour would match,
October 13, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
Hi Miss Romp - I am sorry you were unhappy with your insurers decision for us to not carry out the repairs due to previous paintwork on your vehicle. I understand this claim was settled with them directly.
Reply from Fix Auto UK - Fix Auto Sidcup
Hi Harish - Thankyou for you kind review
Tammy
Fantastic service...I was kept informed…
Fantastic service...I was kept informed at every stage of the repair.. courteous and efficient staff.
October 12, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
Hi Heather
Thankyou so much for your lovely review :)
Tammy
Brilliant service & very friendly…
Brilliant service & very friendly staff! Thank you again!
October 7, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
Hi Karina
Thankyou so much for your lovely review :)
The quality of the repair is great but…
The quality of the repair is great but goodness it took a little while to complete, with very little updates between dropping our damaged car off and collecting it almost two weeks later.
The full car valet was a lovely touch and much appreciated.
Everyone was very helpful and friendly I just wish it had taken slightly less time.
October 1, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
Good Morning Miss Elliott
Thankyou for your review. I am sorry to hear that you were disappointed with our repair time. It was unfortunately due to two faulty bumpers being received from KIA - this happens rarely but when it does it does delay repair time while we source a replacement. I apologise for the inconvenience caused to you by this. I am happy to hear you were happy with the completed repairs :)
Kind regards
Tammy Johnson
Helpful friendly service
A Really friendly helpful service that kept me updated on progress when I needed it.
September 21, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
Good Morning Helen
Thankyou for your lovely comments and rating :)
Tammy
Polite and helpful
Polite and helpful but the whole
Process took much longer than expected
September 17, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
Good Afternoon Mr Evans
Thankyou for taking the time to leave this lovely review :)
Tammy
Fantastic customer service and…
Fantastic customer service and excellent work carried out on my vehicle.
September 16, 2021
Reply from Fix Auto UK - Fix Auto Sidcup
Hi Mr Sickler
Thankyou for your lovely review
Tammy
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