Excellent experience from start to finish. My Tesla has been repaired exceptionally well and you wouldn’t even know it’s been repaired. I was updated all along the way. Very happy with the service and... See more
Company replied
Location
Switch locationPortland Road, Longton, ST3 1EW Stoke-on-Trent, Staffordshire, GB
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Really happy that the car has been repaired to a really good standard. The quality of repair means that you wouldn't know the accident had happened. Staff were helpful at every interaction. The repai... See more
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The service from start to finish was excellent. I had my car picked up from my home on 26th November 2022 and placed in a queue to be repaired. I was given regular updates by Nicky and Phil. The re... See more
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Amazing customer service! Couldn’t do enough to help me out especially being a female who doesn’t have a clue with cars 😂 lovely front of house staff and amazing mechanics getting everything fixed to... See more
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Company details
About Fix Auto UK - Fix Auto Stoke-on-Trent
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Portland Road, Longton, ST3 1EW, Stoke-on-Trent, Staffordshire, United Kingdom
- 01782 315242
4.8
Excellent
258 reviews
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Finnished on time stated looked like new
October 6, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Phillip. Thanks for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Saadia. Thank you so much for taking the time to leave us a review and your positive comments, we really do appreciate this. We're glad to hear you had a great experience and we will pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Gary. Its wonderful to see yo have left us such a great review and we would like to thank you for taking the time to do this, as we do appreciate it. We will pass on the good review to the rest of the team. Have a great day!
communication re collection & delivery…
communication re collection & delivery very good
took quite awile to repair but in the end very pleased
September 1, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Peter. Thank you for taking the time to leave us a review. We're glad to hear that you were very pleased with the repairs and our service. We'll pass on the good review to the rest of the team. Have a great day!
Shocking service
Shocking service. Vehicle collected but not looked at/assessed until 10 days later. Vehicle then took another 10 days to ascertain further damage and another 10 days before vehicle returned - not on the day stated but a further 3 days after.
Staff always very polite.
August 21, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Melanie. We are sorry to hear you were not happy with our service and thank you for giving us the opportunity to review. There may be some misunderstanding as we were notified by yours insurers on 1/7/23. The visual assessment was carried out on 3/7/23. Your insurers had confirmed that the vehicle was roadworthy and a hire vehicle would be provided when in for repairs. On inspection (3/7/23) we informed you that the vehicle was not legally roadworthy and managed to do some temporary repair to keep you mobile whilst we contacted your insurers to confirm this, so they could sort the hire for you, and once in place we would collect. After chasing, we were advised on 12/7/23 to send the assessment and obtain authority and parts, then arrange to collect your vehicle. As some of the parts arrived on the 19/7/23 we arranged to collect your vehicle on 21/7/23 and provide you with one of our courtesy vehicles, the remaining parts were due in the coming weeks but felt it was unfair for you to wait. Repairs were started and the finals parts arrived on 17/8/23 enabling us to complete the repairs on 21/8/23 and hand over to you on 22/8/23. Again we do apologise for your inconvenience.
M & M were faultless.
M & M were faultless in their handling on my Insurance repair. I initially chose them as they were located in Leek where I live. They were prompt in getting in touch once chosen. They kept me informed and updated on how my repair was going and they even finished it a day earlier than planned. Good job done as well. Wouldn't hesitate using them again.
July 17, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Mr Dawson. Thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
M&M were absolutely fantastic
M&M were absolutely fantastic in not only fixing my car, but taking on the third party insurance battle on my behalf.
During my last few weeks of pregnancy they took all the stress of the claim away, liaising with the third party on my behalf, which was invaluable and so very much appreciated.
Special mention to Jo for taking this on, and keeping me up to date throughout.
And to Ade and the team for fast tracking my car through, so that I could have it in time for baby coming home!
An incredible, personalised service - thank you to all involved!
August 16, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Harriet and thank you so much for taking the time to leave us such a wonderful review. We're glad to hear you had a great experience and we will pass on the good review to the rest of the team. Have a great day!
Really happy with the work to my car…
Really happy with the work to my car and the customer service was amazing
August 14, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Scott and thank you for your kind words. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Great customer service
Great customer service. Very professional fast and courteous. Would recommend them to everyone. Carried out a repair for me efficiently and quickly saving me a lot of money
August 1, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Mr Hargreaves. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Company was very professional and kept…
Company was very professional and kept me informed all the way through the repair process
Collected and returned my vehicle, as agreed on the day and time allocated
July 16, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Ian. Thank you for taking the time to leave us a review. We understand that this is never a nice time but we're glad to hear you had a great experience and we will pass on your positive review to the rest of the team. Have a great day!
Great customer experience
Great communication, all staff were absolutely lovely and a fabulous job with the repair!
July 20, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Charlotte, we would like to thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Good customer service from first…
Good customer service from first discussion around vehicle repairs, to collection. Top quality workmanship on the repairs done.
July 17, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Paul. Thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent repair great communication…
Excellent repair great communication all through the process
Friendly helpful staff
July 13, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Sarah. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Great service
Kept up to date about the repair. Friendly efficient staff. Excellent work
July 12, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afteroon Mr Leason. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Customer service response and general…
Customer service response and general help given by reception and service staff rates highly. Always cheerful, friendly and efficient in dealing with queries.
I am also generally very pleased with the level of finish and paintwork in relation to the repair.
July 4, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Mr Wilson and thank you so much for taking the time to leave us a review, it means a lot to us. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
The people I dealt with were very…
The people I dealt with were very friendly and professional. My car was repaired in good timescale, the work carried out was great, and was returned to me looking perfect! very clean and tidy! very happy!
June 7, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning My Ryan. Thank you for taking the time to leave us such a lovely review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Poor communication
I was told that the repair wouldn’t be able to go ahead on my car due to a delay in the part so I had to cancel my hire car. I was later told that there was a mixup and they were picking up my car. I explained I had no hire car and they didn’t offer any solutions seen as they had caused this inconvenience. They also extended the repairs due to finding “extensive damage” but I was never told what this damage was.
May 31, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good morning Marnie. Thank you for your feedback and we are sorry to hear of the above issues. Unfortunately, parts issues are sometimes out of our control and clearly, have a knock on effect to all, and for this, we do sincerely apologise. We manage to get things back on track quickly and re scheduled the collection with you. As the initial damage process was done via images, once the vehicle came on site, we were then able to re assess and update you with the repair timescales. Since having your vehicle back, we can see that you have contacted us to regarding the repair costs but if there is still any further information regarding the repairs, that you need, please feel free to contact our office and we will be happy to assist you. Thank you again for your valued feedback.
M&M were constantly in contact with me…
M&M were constantly in contact with me with updates about repairs to my vehicle, also gave my car a good clean inside and out before returning it they also collected my car for me, and also sorted collection of my hire vehicle with the company for collection, they are an excellent repair service can not recommend their services enough
May 16, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Zarna and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team, as this dos really make a difference. Have a great day!
Job well done Excellent service very pleased and…
Excellent service very pleased and satisfied with an excellent job and the car returned in first class order washed and valeted would highly recommend M&M Longton
May 12, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Vehicle repair
It was a real pleasure dealing with the staff at M&M in Leek. They were so helpful, down to the collection of my vehicle and the time schedule for the repair work. The repair didn't take as long as expected and my car was delivered back valeted inside and out. I'm really pleased with the work carried out and would highly recommend.
April 21, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Lesley and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
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