Excellent results, above and beyond what was expected, everyone was also polite, helpful and at the other end of a phone when needed. Very grateful from a woman whose husband had died and was n... See more
Company replied
Location
Switch locationPortland Road, Longton, ST3 1EW Stoke-on-Trent, Staffordshire, GB
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My car was in for repair and although the communication was good the dates given for the repair completion were confusing. I was told it would take 5 weeks and because I was going on holiday for th... See more
Excellent communication, kept me up to date with the progress of my repairs. Helped me to extend my hire car dates with efficiency and minimal disruption. Friendly and made me feel like I was... See more
Company replied
The service from start to finish was excellent. I had my car picked up from my home on 26th November 2022 and placed in a queue to be repaired. I was given regular updates by Nicky and Phil. The re... See more
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Company details
About Fix Auto UK - Fix Auto Stoke-on-Trent
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Portland Road, Longton, ST3 1EW, Stoke-on-Trent, Staffordshire, United Kingdom
- 01782 315242
4.7
Excellent
267 reviews
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Service and repair excellent
Service and repair excellent. One part still needs replacing.
September 21, 2026
Good repair but confusing communication
My car was in for repair and although the communication was good the dates given for the repair completion were confusing. I was told it would take 5 weeks and because I was going on holiday for that final week I anticipated my car being ready for collection on 15 September 2026 on my return.
The car was actually ready on 5 September 2026 and therefore had to be dropped off at my home address whilst I was away.
The repair looks fine but I was promised a confirmation photo of the car being dropped off at my address but I never received this.
So staff were friendly, service was good but overall customer service was confusing.
September 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great car repair!
Brilliant! From start to finish the team made having my car repaired easy and stress free!
Would definitely recommend ⭐️
September 15, 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Rachel and thank you so much for your very kind words and we are please that everything went well and you now have your vehicle back . We 're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Helen. We appreciate you taking the time to leave us a review. We're glad to hear you had a great experience and will pass on your kind words to the rest of the team. Have a great day!
Excellent results
Excellent results, above and beyond what was expected, everyone was also polite, helpful and at the other end of a phone when needed.
Very grateful from a woman whose husband had died and was needing guidance through the process.
Mrs M Bowering
August 24, 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Hello Melanie. This is so lovely of you. We would like to thank you for taking the time to leave such a nice review. Our Claims Handlers and Customer Service team are here for that very reason (to guide you through the process). Thank you again and I will pass this onto the rest of the team. Have a great day!
They made the whole process very easy…
They made the whole process very easy to understand and kept me informed through out the repair. The quality of the workmenship was excellent on both the sprey work and the sensors. Thank you!
August 25, 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning David. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and very much appreciate your kind words. We will pass on the good review to the rest of the team. Have a great day!
Very Good Service
Good communication with regular progress updates, high quality of workmanship and a very professional handover of the vehicle at the end.
August 21, 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon and thank you so much for taking the time to leave us a review. We appreciate your feedback and pleased to hear you had a great experience. We will pass on the good review to the rest of the team. Have a great day!
Fix Auto, Spot On!!!
Excellent communication, kept me up to date with the progress of my repairs.
Helped me to extend my hire car dates with efficiency and minimal disruption.
Friendly and made me feel like I was the only person they were dealing with!
Spot on!!
August 13, 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Paula. We are so pleased you have taken the time to provide feedback and leave us such a positive review. I will pass your comments onto the rest of the team, as this really does make a difference and nice to hear we are doing the right thing, in what is always, difficult circumstances. Have a great day!
Disgraceful ‘service’ …
Booked in for an MOT and when I arrived the MOT section closed. Woman on desk showed me my booking in the Book. She shrugged her shoulders and said it was shut. I went back later as I wasn’t happy and she denied ever showing me the Book entry!! Really!! I’ve been a regular customer for years and this is how I was treated!!! Disgraceful!! Rude!!! Won’t go back for anything now
August 4, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning. Thank you for taking our call earlier and again we apologise for any upset this has caused you, it certainly was not our intention. Unfortunately, this was due to staff illness and the re scheduled appointment was later cancelled. We are please to hear you were able to source a more convenient appointment and the work has been completed for you. Again please accept our apologies.
Brilliant great car repair and service…
Brilliant great car repair and service from start to finish.
July 31, 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon David. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and will pass on your very kind words to the rest of the team. Have a great day!
Excellent experience from start to…
Excellent experience from start to finish. My Tesla has been repaired exceptionally well and you wouldn’t even know it’s been repaired. I was updated all along the way. Very happy with the service and quality of repair. Would highly recommend.
July 22, 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Mark and we would like to take this opportunity to thank you for taking the taking the time to leave us a review. We are pleased to hear that you had a great experience and we will pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Karen. We would like to thank you for your feedback as this does help us a lot. Your very kind words will be shared with the rest of the team. Have a lovely day.
Provided me with reassurance
Provided me with reassurance
Great customer service
June 25, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Kirsty. Thank you for taking the time to leave us a review and we are so pleased to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Mr Wright and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Staff very polite and professional.
Staff very polite and professional.
We were updated on a regular basis during the rectification period.
We were very happy with the quality of the repair.
Everything was conducted efficiently and effectively.
June 8, 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Mr Barrett. Thank you for entrusting us with the repairs to your vehicle and we are so pleased that to hear you had a great experience. Thank you also for your lovely feedback, which we appreciate and will pass onto the rest of the team. Have a great day!
Was told car may take a few days as an…
Was told car may take a few days as an estimate and was ready the same day.
Would 100% recommend to anyone
Brilliant service
And brilliant staff
June 5, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Evening Kate. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and will pass your comments onto the rest of the team. Have a lovely evening!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Hi Alison. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and will pass on the good review to the rest of the team. Have a great day!
Overall
Overall, the communication throughout the process was good, with updates provided in a timely manner. However, I did find that some members of staff occasionally came across as a little standoffish, both in person and over the phone, which slightly impacted the overall customer experience.
The quality of the bodywork repair itself was very good, and the visible finish met expectations. That said, I did notice a few minor issues inside the vehicle after the repair was completed, which required attention.
In summary, while the repair work was strong, there is some room for improvement in customer interaction and attention to detail during the final checks.
May 13, 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Michael. Thank you so much for taking the time to provide us with your feedback and your constructive comments, which I am so thankful for and will look to provide some internal personal development training in those areas (thank you). We are glad to hear you had a great experience and happy with the final repairs. Have a great day!
Excellent all round
Excellent all round. Another driver clipped my Tesla as he was unsuccessfully overtaking. Front wing, side panel, wheel, sensors all damaged. Car was picked up nice and easy, kept informed during the repair process and as I needed my car back before a booked holiday and long drive, they worked their magic to get it repaired on time. Tesla came back looking brand new. Amazed. Staff I dealt with were all friendly, answered the phones very quickly, nice and courteous throughout. Even offered a nice cold drink as they brought my car round to me when it was ready. All in all, thoroughly recommended and well pleased with the entire experience. Not many companies exist anymore that put this much effort into the customer experience. Whilst I hope no one else crashes into me, if they do, I know where I’m going for my repairs. Nice work Stoke team. Very nice work.
May 13, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning James. We are so pleased that you have your vehicle back and everything went as smoothly as possible. Thank you for taking the time to leave us a review and such kind words as it really is appreciated. We will pass on the good review to the rest of the team. Have a great day!
Quality Service
The customer service was very good. I was kept informed of how the repairs to the vehicle were progressing.
Good quality workmanship. Repairs were carried out speedily.
Vehicle was returned valeted.
April 23, 2026
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Rachel. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and we'll pass on the good review to the rest of the team. Have a great day!
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