Excellent experience from start to finish. My Tesla has been repaired exceptionally well and you wouldn’t even know it’s been repaired. I was updated all along the way. Very happy with the service and... See more
Company replied
Location
Switch locationPortland Road, Longton, ST3 1EW Stoke-on-Trent, Staffordshire, GB
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Really happy that the car has been repaired to a really good standard. The quality of repair means that you wouldn't know the accident had happened. Staff were helpful at every interaction. The repai... See more
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The service from start to finish was excellent. I had my car picked up from my home on 26th November 2022 and placed in a queue to be repaired. I was given regular updates by Nicky and Phil. The re... See more
Company replied
Amazing customer service! Couldn’t do enough to help me out especially being a female who doesn’t have a clue with cars 😂 lovely front of house staff and amazing mechanics getting everything fixed to... See more
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Company details
About Fix Auto UK - Fix Auto Stoke-on-Trent
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Portland Road, Longton, ST3 1EW, Stoke-on-Trent, Staffordshire, United Kingdom
- 01782 315242
4.8
Excellent
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quick turn around from being picked up…
Quick turn around from being picked up to being repaired and back on my driveway. Reliable and top quality repair.
September 1, 2025
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Sam. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and we will pass on this great review to the rest of the team. Have a lovely evening!
Efficient Staff who were very polite…
Efficient Staff who were very polite and helpful
good asset to your Company. Well done.
August 11, 2025
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Jenny. We would like to thank you for taking the time to leave us a review and glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent quality repair and communication
My insurance company recommended M&M for my insurance repair. I also had some additional work I wanted done so asked them to quote.
Throughout the time the car was at their facility I was kept informed of progress and the completed job was showroom quality.
July 16, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Mr Wickham. Thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience and were kept informed throughout the process and your vehicle is back with you like new. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon John and thank you so much or for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Mrs Ashby. We are so pleased that you have taken the time to leave us a review and glad to hear you had a great experience. We will pass on the good review to the rest of the team. Have a great day!
Professional help from technicians and…
Professional help from technicians and the girls in reception. Kept me informed from start to finish thank you Ken clarke
June 20, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Kenneth. We would like to thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Very helpful staff and great job done!
June 17, 2025
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon and thank you so much for you kind words and giving us a lovely review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Really happy with quality
Really happy that the car has been repaired to a really good standard. The quality of repair means that you wouldn't know the accident had happened. Staff were helpful at every interaction.
The repair took longer than expected, initially cancelled due to lack of parts. Then staffing/holidays increased the time of the repair to several days. Was informed by message though.
May 30, 2025
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning, we are sop pleased you now have your vehicle back and thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Very good company and would recommend…
Very good company and would recommend 😊very helpful staff.
May 21, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Donna and thank you so much for you kind words and taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the excellent review to the rest of the team. Have a lovely day!
Would Highly Recommend
Every member of staff I came into contact with was polite and extremely helpful. This is the second time we have used this garage and their workmanship is excellent. Would highly recommend!
May 21, 2025
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Jayne. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the excellent review and such wonderful feedback to the rest of the team. Have a great day!
Customer service was very bad My car was damaged while in the car of…
My car was damaged while in the car of the garage and they have denied the responsibility. Stated that the damage was not from their end, it was due to the old age of the car. Customer service was very bad. A lady called Claire was very rude on the phone, showed no customer care.
March 3, 2025
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Fortunate. Thank you for your feedback and we are sorry you were unhappy with the outcome. Unfortunately after the initial incident your insurers arranged for your vehicle to be taken to a recovery agents where they sent their own engineer to inspect and image it, before it came on site with ourselves. After you raised the issue regarding further damage, we referred this back to your insurers, who advised us that this damage was already on your vehicle (from the images they initially took). Unfortunately, although this is not what you wanted to hear, we cannot be responsible for pre existing damage.
Not the best
Every day I was getting a phone call saying something else needed repairing, what I was originally told 5 days, went to 12 then eventually over 3 weeks nearly a month!
Car looks great but not happy with the delay and service
March 10, 2025
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Sammy and thank you for spending the time to provide us with feedback. We are sorry the repair process took longer than was initially expected. Unfortunately when starting the process from images this does sometimes happen, however our priority is to ensure the vehicle is repaired and returned safely back to you. There were issues with the calibration and additional parts required, we do have to follow the Insurers process and had to refer back to them for further authorisation but glad you now have your vehicle back and the repairs look great.
Excellent service from start to finish
Excellent service from start to finish. I was kept informed regularly. Great job !!
February 7, 2025
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Deb. Thank you so much for your kind words and for taking the time to leave us such a lovely review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Everything done with no fuss…
Everything done with no fuss professional staff keep you informed excellent service
January 14, 2025
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Paul. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent repairs with friendly and…
Excellent repairs with friendly and professional service from all staff. Details of repairs required were set out clearly and progress was updated as needed. Nothing was too much trouble and the completion handover was very welcome. Well done and thank you to all involved!
December 20, 2024
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and we will pass on the good review to the rest of the team. Have a great day!
From my first visit to the completion…
From my first visit to the completion of the work all the staff i met were extremely helpful and knowledgeable and kept me informe. All work carried out to a high standard.
November 5, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Kevin and thank you for your kind words and leaving us a positive review. We're are so glad to hear you had a great experience and I will pass on the good review to the rest of the team. Have a great day!
Great local body repair shop
Fantastic experience - Repair carried out very efficiently, communication very good. Highly recommended
November 1, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Mr Lam. Thank you for your kind words and taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent communication explaining…
Excellent communication explaining everything to me even giving me progress reports if repair phone calls to explain when courtesy car would be dropped off and picked up thank you very much
November 7, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Incredible support from start to finish…
Incredible support from start to finish from the team. Kept me well updated with the process of repair and timescales. Very smooth handover at the start and end of the repair also. Couldn’t have been any better service. Thank you for making it so stress free!
October 10, 2024
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Holly. Thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Easy to deal with with no problems and…
Easy to deal with with no problems and very helpful.
October 5, 2024
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afteroon. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and everything went smoothly. We will pass on your kind words to the rest of the team. Have a great day!
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