Excellent experience from start to finish. My Tesla has been repaired exceptionally well and you wouldn’t even know it’s been repaired. I was updated all along the way. Very happy with the service and... See more
Company replied
Location
Switch locationPortland Road, Longton, ST3 1EW Stoke-on-Trent, Staffordshire, GB
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Really happy that the car has been repaired to a really good standard. The quality of repair means that you wouldn't know the accident had happened. Staff were helpful at every interaction. The repai... See more
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The service from start to finish was excellent. I had my car picked up from my home on 26th November 2022 and placed in a queue to be repaired. I was given regular updates by Nicky and Phil. The re... See more
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Amazing customer service! Couldn’t do enough to help me out especially being a female who doesn’t have a clue with cars 😂 lovely front of house staff and amazing mechanics getting everything fixed to... See more
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Company details
About Fix Auto UK - Fix Auto Stoke-on-Trent
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Portland Road, Longton, ST3 1EW, Stoke-on-Trent, Staffordshire, United Kingdom
- 01782 315242
4.8
Excellent
258 reviews
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Staff were polite and kept me informed…
Staff were polite and kept me informed about the cars progress.The repair a new rear bumper and the paint match was excellent.The valeting was excellent too the car looked like new 👍
April 13, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Hi Martin. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
My car was done before I was even…
My car was done before I was even expecting and they kept me up to date with what was going on and how long it would take and it looks brand new!!!! I am in love with how my car looks, thank you!
April 26, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Isobel and thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Awesome team 😎
April 20, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Mr Statham and thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of our "awesome" team :). Have a great day!
Excellent quality - but took time.
Quick initial response and estimate, technically the repair is excellent and the people are great. Unfortunately once booked in there was a long time window to get the repair done. This was worsened by a phone call I got a day before expected completion to say they were waiting for parts. So the repair was still not started. Ended up being extra weeks delay.
April 10, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Rob. Thank you for taking the time to leave us a review. Apologise for us having to delay the initial repair date, due to the parts not turning up but glad to hear that overall you had a great experience. I will
pass on the good review to the rest of the team, as this really does make a difference. Have a great day!
Very good customer support.
Very good customer support and answered all my questions within 24 hour if not immediately. Be cause of a parts supply problem the repairs took longer tha anticipated. But we were kept informed and updated regularly.
April 6, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Tony. Thank you for your kind words and taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Good communication and excellent service.
I have recently had an insurance repair done with M&M and the service has been excellent, initial contact was very good and the ladies in the administration team kept me up to date with the progress of the repairs at all time. Even when there was additional work needed to the car they have kept me up to date at all times. The quality of the repairs look excellent and you can’t actually tell there was ever any damage, even the colour of the new parts have been blended excellently. Highly recommend.
April 18, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon John and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team, a this really does make a difference to us. Have a great day!
Service and repare review …
The service from the initial contact through to receiving my car back was faultless, with good communication and quality repair carried out
April 5, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Andrew. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Fantastic job well carried out
Fantastic job well carried out. Took a bit longer than expected but this was due to parts taking a while to be delivered . Was kept in the loop and the staff were great.
March 6, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning John and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
My car was gleaming when I collected…
My car was gleaming when I collected it, good communication from the staff too.
February 1, 2023
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon David and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Thanks again and have a great day!
JOANNE COLLINS
Have only recently had my new vehicle in the space of 3 days I had two incidents, after 35 years of driving and no accidents coupled with 25 years of motor trade experience I must say :- Motability were outstanding as were Fix autos and enterprise but what stood out from the crowd was a lady called JOANNE COLLINS WHO WORKED FOR THE VEHICLE REPAIR CENTRE CALLED M AND M IN LONGTON
STOKE ON TRENT !! From day day one she put at easy because I suffer with extreme anxiety she delt with Motability and Enterprise and at ever point she kept me up to date she deserves a special mention I do hope this gets back to her she was awesome!!
January 9, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Mr Mellor and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team and especially Joanne. Have a great day!
The service from start to finish was…
The service from start to finish was excellent. I had my car picked up from my home on 26th November 2022 and placed in a queue to be repaired. I was given regular updates by Nicky and Phil. The repair was quite tricky to the off side drivers front and was informed that it would be complete by the 9th January 2023. To my amazement, it was ready for collection a week earlier. The repair was outstanding as good as new. Highly recommended. The hand over via Isabelle was very professional, quick and easy.
One happy customer
Thank you team
Kevin Bennett
November 26, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Kevin. Thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Wishing you a Happy New Year, from all the team!
Friendly efficient and courteous staff
Friendly efficient and courteous staff. The car was returned fully valeted. Very pleased with my experience and would highly recommend the service.
December 20, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Mr Juggins and thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Good communication to arrange…
Good communication to arrange collection and delivery of my car, and repair work spot on! Thanks.
November 15, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Jen and we would like to thank you for your kind words. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent service
Excellent service, picked my car up and dropped back off, work on car is brilliant, no problems, had al been valeted and sanitized, really happy.
November 11, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Nikki and thank you so much for taking the time to leave us a review, we really do appreciate it. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Brilliant service from the start to the…
Brilliant service from the start to the finish nothing to much trouble always helpful keeping you updated brilliant service and also very helpful and polite highly recommended
October 24, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Kevin and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Communication was great
Communication was great, they picked up
And dropped off at my convenience and the driver was so friendly.
The car looks great!
Thank you
October 17, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good morning April and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
First Class Service
I was kept informed at every stage of the repairs.
Repair carried out to the highest of standard.
October 17, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good morning Paul. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Polite staff and kept informed about…
Polite staff and kept informed about work carried out
September 8, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Christopher. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Really sorry to hear this Mr Mountford. In our defense, we were messed about just as you were by the Insurer. Insisting on 2nd hand parts which they say is in your policy, the engineer from the Insurance company had to eventually back down when we were messed around so much and I insisted they call you to discuss, unfortunately they hid behind us. Late parts orders due to there 2nd hand part policy and the hoops we had to jump through to eventually get them to authorise the correct parts require. Please accept our apologies. Kind Regards.
Five Stars.
Friendly, quick, and supportive service. A helpful advisor at Fix Auto happily sent a low loader to collect and return the car from our home address and didn't charge even though the service wasn't included in my insurance.
Returned valeted to a pleased customer.
August 24, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Mr Chell and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
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