Excellent results, above and beyond what was expected, everyone was also polite, helpful and at the other end of a phone when needed. Very grateful from a woman whose husband had died and was n... See more
Company replied
Location
Switch locationPortland Road, Longton, ST3 1EW Stoke-on-Trent, Staffordshire, GB
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My car was in for repair and although the communication was good the dates given for the repair completion were confusing. I was told it would take 5 weeks and because I was going on holiday for th... See more
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Excellent communication, kept me up to date with the progress of my repairs. Helped me to extend my hire car dates with efficiency and minimal disruption. Friendly and made me feel like I was... See more
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The service from start to finish was excellent. I had my car picked up from my home on 26th November 2022 and placed in a queue to be repaired. I was given regular updates by Nicky and Phil. The re... See more
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Company details
About Fix Auto UK - Fix Auto Stoke-on-Trent
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Portland Road, Longton, ST3 1EW, Stoke-on-Trent, Staffordshire, United Kingdom
- 01782 315242
4.7
Excellent
267 reviews
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Friendly efficient and courteous staff
Friendly efficient and courteous staff. The car was returned fully valeted. Very pleased with my experience and would highly recommend the service.
December 20, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Mr Juggins and thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Good communication to arrange…
Good communication to arrange collection and delivery of my car, and repair work spot on! Thanks.
November 15, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Jen and we would like to thank you for your kind words. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent service
Excellent service, picked my car up and dropped back off, work on car is brilliant, no problems, had al been valeted and sanitized, really happy.
November 11, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Nikki and thank you so much for taking the time to leave us a review, we really do appreciate it. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Brilliant service from the start to the…
Brilliant service from the start to the finish nothing to much trouble always helpful keeping you updated brilliant service and also very helpful and polite highly recommended
October 24, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Kevin and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Communication was great
Communication was great, they picked up
And dropped off at my convenience and the driver was so friendly.
The car looks great!
Thank you
October 17, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good morning April and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
First Class Service
I was kept informed at every stage of the repairs.
Repair carried out to the highest of standard.
October 17, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good morning Paul. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Polite staff and kept informed about…
Polite staff and kept informed about work carried out
September 8, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Christopher. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Really sorry to hear this Mr Mountford. In our defense, we were messed about just as you were by the Insurer. Insisting on 2nd hand parts which they say is in your policy, the engineer from the Insurance company had to eventually back down when we were messed around so much and I insisted they call you to discuss, unfortunately they hid behind us. Late parts orders due to there 2nd hand part policy and the hoops we had to jump through to eventually get them to authorise the correct parts require. Please accept our apologies. Kind Regards.
Five Stars.
Friendly, quick, and supportive service. A helpful advisor at Fix Auto happily sent a low loader to collect and return the car from our home address and didn't charge even though the service wasn't included in my insurance.
Returned valeted to a pleased customer.
August 24, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Mr Chell and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent service
Excellent service, once again, work completed to a great standard, staff very helpful and friendly.
August 18, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Vicki and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Josephine and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Mr Cleeton. We are sorry to hear of your issue and understand that this has been discussed and we are due to have your vehicle back shortly. Our sincere apologies, as it is not our intention to cause any upset and thank you for bringing it to our attention and giving us the opportunity to sort.
Professional service
From start to finish a professional operation, the car was examined, parts ordered, car collected and repaired, then delivered back.
All rather painless
June 16, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Thomas, thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Repair was excellent waited 3 months…
Repair was excellent waited 3 months for a part on back order then they repaired the part other than that can't praise them enough.
May 15, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Robert. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
They missed parts and now it has to go…
They missed parts and now it has to go back in such a inconvenience
May 14, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Mr Falknor, we are sorry to hear of this inconvenience and I can see that you have been in touch with us directly, earlier today. Our assessor has tried to contact you by telephone earlier but will be in touch again over the next few days to discuss further and hopefully resolve any outstanding issues with you.
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Mrs Hill. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
The M and M Experience
The estimator was very thorough on inspecting the damage. The reception team were top class and answered any queries I had face to face and by telephone. On collecting my vehicle the receptionist accompanied us to our car on a wet and very windy afternoon and was very pleasant on the drop off and collect days. Very professional service.
February 15, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Tricia and thank so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Paula. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Too awful to even explain fully but…
Too awful to even explain fully but…
Too awful to even explain fully but steer clear of Stoke on Trent franchise! Cancellation of insurance repair without notice after over a month of being booked in, caused me to lose a day's earnings as I'm self employed, no apology (in fact I was told, 'it's just one of those things!'), and then a subsequent message to say they were fully booked and they wouldn't be able to give me any date at all as to when my car could be repaired. Isn't it the nature of your business to repair cars?! It's like going to the supermarket and being told there's no food! Why accept the job from Auxillis if you don't have the resources to complete it?! Please be warned...
February 4, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon, Mrs Howdle. We are sorry to hear of how unhappy you are and sincerely apologise for the upset this has caused you and confirm that it is of no advantage to us if this does not happen. At the time of arranging the book in date with you, we then processed the order for any parts required. Unfortunately, it is not uncommon for numerous delivery dates to be given and sometimes the parts turn up without notice just prior to the expected date, which was what we were hoping for. We update all our customers the day before they are due to come into us and this is generally done the morning before but because we had an expected delivery that afternoon, we made the decision to wait. Unfortunately, your items were not included and we then had to contact you 4.30pm the day before. This is not ideal, and I now see, it was the wrong decision in your case but had the parts arrived, no cancellation would have been necessary. Unfortunately, the resource issue and supply chain, is a huge problem and not just restricted to the repair industry but we are seeing this extend to others including the supermarkets. I can see your parts are still on order but please contact the site directly to confirm if you wish us to change direction with the claim and repairs and we will do everything we can to facilitate this for you.
Waiting 4weeks to get in then 14 days…
Waiting 4weeks to get in then 14 days for repair when collected still not ready as Waiting for a trim promised a call with update 3 days later still NOTHING!
No call or trim!!!!!!!!!!!!!!!!!!!!
February 4, 2022
Reply from Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon Mr Plant, thank you for your feed back and I apologise for any upset and that you have not yet had a call. However, I can see that the trim is on order but has not yet arrived. This has been chased and as soon as it arrives a member of our customer service team will contact you to make the necessary arrangements.
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