My main criticism is that there was VERY little fuel in the courtesy car FixAuto gave me. I was told it was a quarter full, but after only 8 miles, an alarming message flashed up saying I was about... See more
Location
Switch locationUnit 140 Bradley Hall Industrial Estate, Standish, WN6 0XQ Wigan, Lancashire, GB
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See what reviewers are saying
Work completed quicker than expected! Staff at all times were courteous, helpful, friendly and very reassuring. The job itself is as good as if not better than new. Cannot tell anything had ever happe... See more
Company replied
Kept informed by weekly phone calls and other calls at significant times. I am no expert but the bodywork repair job to me appears to have resulted in an excellent finish. I was provided with a courte... See more
Company replied
Magnificent service! From start to finish this company have been brilliant. From the initial calls to fix the repairs, to the efficient and friendly service at drop off and introduction to the very... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 140 Bradley Hall Industrial Estate, Standish, WN6 0XQ, Wigan, Lancashire, United Kingdom
- 01257 422166
4.6
Excellent
246 reviews
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Great service from having my car…
Great service from having my car collected to picking it up.
February 12, 2024
Reply from Fix Auto UK - Fix Auto Wigan
Thank you mrs fairhurst for the great review .
Smooth customer service and good…
Smooth customer service and good communication throughout. Car was pristine when I got it back. Superb job. Was a little dubious about using insurance contracted garages as you hear some horror stories but would have no issue using Fix Auto Politt again!
February 8, 2024
Reply from Fix Auto UK - Fix Auto Wigan
Thank you mr Fairclough for the great review and we are happy you had a better then expected experience
convenience and quality of work
February 7, 2024
Reply from Fix Auto UK - Fix Auto Wigan
Thank you mr reynolds .We are glad you're please with the work
Excellent Customer Service & Excellent…
Excellent Customer Service & Excellent repair job
February 6, 2024
Reply from Fix Auto UK - Fix Auto Wigan
Thank you mrs prescott for the review . Were glad you are happy with the work
Helpful service staff keep you up to…
Helpful service staff keep you up to date. First class repair, would thoroughly recommend!
February 2, 2024
Reply from Fix Auto UK - Fix Auto Wigan
The fact that you would recommend us to others is fantastic feedback and i will pass on your kind words to the team.
From start to finish my experience with…
From start to finish my experience with fix auto was outstanding the
I would recommend other people to use this company for vehicle repairs
January 24, 2024
Reply from Fix Auto UK - Fix Auto Wigan
Having your vehicle repaired after an accident can be a very stressful time and i am glad we provided a 5 star experience to ease that stress.
Staff were helpfull and work satisfactory
Staff were helpfull and work was carried out as quickly as possible over christmas/new year period.Had to return car for minor adjustments which were carried out quickly while I waited.
January 25, 2024
Reply from Fix Auto UK - Fix Auto Wigan
Rectification is sometimes needed on any vehicle repairs which is why we offer a guarantee on all work carried out. Thanks for the 5 star review.
Reply from Fix Auto UK - Fix Auto Wigan
Very Good Feedback :)
Brilliant service
January 5, 2024
Reply from Fix Auto UK - Fix Auto Wigan
Thanks for taking the time to leave such positive feedback.
Reply from Fix Auto UK - Fix Auto Wigan
I am pleased you are happy with the repairs we carried out and the customer service you received from our team.
they picked up my car and delivered it…
they picked up my car and delivered it back
it was quite easy after what was an ordeal
December 15, 2023
Reply from Fix Auto UK - Fix Auto Wigan
Having an accident can be a Horrid time and our collection and delivery service is just one of the services we offer to help ease any stress.
Repair
They were great through the whole process of my car being fixed. They picked the car up for me and kept me updated through the whole process. It looked like they had even cleaned my car for me when I came to collect it - it looked like I had a brand new car!
December 20, 2023
Reply from Fix Auto UK - Fix Auto Wigan
Thanks for taking the time to leave such detailed feedback. We think it is a nice Gesture to clean the vehicles after repairs and I am glad you noticed our personal touch.
Bumper poorly fitted
Bumper poorly fitted
Workshop manager was to review and call me back never happened .
Video sent to assessor and request the information was to be passed on .
Still not repaired was promised a call back to resolve by the end of last week .
I called on the Friday only to be told I will receive a call back . Early the following week
Still not received a call it is now Wednesday evening
December 5, 2023
Reply from Fix Auto UK - Fix Auto Wigan
Hi John,
Thank you for taking the time to review our services and we apologise for our delayed response and have ensured your comments regarding the repair and communication are relayed back to those that dealt with your repair.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know if we are able to rectify this as it seems on this occasion, we were unable to meet our high standards.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Fantastic
Fantastic to deal with and really helpful. Constantly kept updated and finished the job early than expected. Would definitely use again
December 4, 2023
Reply from Fix Auto UK - Fix Auto Wigan
We believe keeping customers updated is very important and although we give estimated completion dates we know know that having a replacement is nothing like having your own vehicle and do try to get them back to you as soon as possible.
Excellent
My car was booked in on the 22/11/23 after a collision on the motorway on the 7/11/23. My car was all repaired and ready to collect on the 30/11/23. I can honestly say that everything went smoothly at fix auto, and they have done an excellent job on my pride and joy. I wouldn’t hesitate to recommend them. Well done to all the staff.
November 30, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Wigan
We know how much our customers love their vehicles and i am pleased we managed to provide such a swift quality repair.
Great customer service
I was kept up to date weekly on my vehicles progress. Couldn't have been more helpful.
November 30, 2023
Reply from Fix Auto UK - Fix Auto Wigan
Receiving 5 star reviews about our customer service is fantastic to hear. Thanks for taking the time to leave feedback.
Reply from Fix Auto UK - Fix Auto Wigan
thank you for the 5 star review .We are glad you were please with the service
Very happy with the communication.
Very happy with the communication.
The body work was spot on was really happy with the overall service
November 22, 2023
Reply from Fix Auto UK - Fix Auto Wigan
We believe communication is key and pride ourselves on the quality of our work.
Very professional and kept me updated…
Very professional and kept me updated with the progress on my car
November 28, 2023
Reply from Fix Auto UK - Fix Auto Wigan
Thanks for the 5 star review
The whole process with Fix Auto was…
The whole process with Fix Auto was outstanding. The service I received from the team, particularly Dale Johnson, was more than I ever expected or have experienced before. They maintained regular communication and went above and beyond at all stages of the process. They met the deadlines they set and the work they carried out on my vehicle was to the highest standard. I couldn't recommend this company highly enough.
November 21, 2023
Reply from Fix Auto UK - Fix Auto Wigan
Thanks for taking the time to leave a 5 star review and highlighting the effort our team have gone to during your repairs. I am really pleased you are happy with the service we provided and will pass on your comments to Dale.
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