Fix Auto UK - Fix Auto Worsley Reviews 146

Hello
From the very fist appointment to discuss the work required I certainly felt reassured it would be done to an extremely high standard!
I certainly wasn’t disappointed when I returned to collect it on Tuesday 25th June 2024.
Debbie who works at reception was First Class! Excellent knowledge of the industry with a human touch making the whole experience less stressful.
But also the QI who passed over my vehicle “ Sonny” he was such a professional and spoke clearly about how the job was checked prior to starting and then when completed.

Shocking service.

I had an accident on the 29th May 2023, and Admiral referred me to this shambolic garage 3 days later. It took them 2 months to retrieve my vehicle and 2 months to repair the vehicle. Poor customer service from Debbie and the Engineer which I was speaking to at the time, and do nothing to make you feel at ease given the distress of an accident. I received my vehicle on September 2023, with a damaged key and 0 miles left in the tank. Fast forward 4 months later the suspension they supposedly repaired snapped again, and they were insinuating that I had done this when it wasn’t fixed correctly in the first place. IF YOUR INSURANCE REFER YOU TO THIS GARAGE stay away at all costs!!! It’s a death trap

Two weeks ago, I experienced a minor accident at my workplace in Scotland involving my brand new car with registration MW73ETZ. 'Admiral Insurance' authorized 'Fix Auto' from Worsley to carry out the repair work. The damage appeared minimal, primarily to the front bumper, with potential impacts on internal sensors and radars.

Fix Auto took seven days to assess my vehicle and an additional three days to submit the repair estimate to Admiral Insurance. However, despite holding an 'Admiral Gold' policy, I was informed by Admiral Insurance that it was the responsibility of the garage to provide me with a courtesy car. I was assured by Fix Auto that they would update me on the repair progress and arrange a courtesy car.

Admiral Insurance indicated that they approved the repair estimate provided by Fix Auto on Wednesday, March 20, 2024. Upon escalating my complaint, I was informed that Fix Auto was unresponsive to their inquiries, prompting Admiral Insurance to contact the head office of Fix Auto.

I am deeply disappointed by the poor service I have received from both Fix Auto and Admiral Insurance. I am genuinely concerned about the quality of the repair work that will be conducted on my electric vehicle (EV). Despite requesting an assessment report, I have yet to receive a response. Being without a courtesy car for over 12 days is causing significant inconvenience, especially considering my regular commute between Manchester and my office in Scotland, where driving is my only feasible option.

This situation is particularly disheartening given that I opted for a premium policy with Admiral Insurance, for which I paid over £1200. At this point, I feel compelled to escalate the matter to the 'Motor Ombudsman' as both 'Fix Auto' & 'Admiral Car Insurance' don't appear serious.

Greate job on repairing scuffs and scratch on body work

Very pleased with the result of my car returning like new, with the added touch of being valeted before collection. Efficient and professional, highly recommend.

Great service, kept me informed throughout, everyone I dealt with was friendly and professional, car looks good as new and they did it far quicker than I expected.

Totally smooth operation keeping me informed along the way

I'm wondering if I used a different company reading the reviews!?
It took four months from inspection to get the car booked in, this is possibly the insurance company fault, it was then a two month wait for an appointment.
They said it would take a week and it did but there's no communication about pick up or drop off, I had to chase. When you can get through on the phone and that's a challenge Debbie is friendly and helpful.
Unfortunately the state of the repairs is shocking. All the buff marks are visible, some scratches were missed and additional damage has been caused on other areas of the car. There seems to be no quality control or respect for my car. The delivery driver appeared visibly shocked when he saw the buff marks. They had washed the car but missed several places, there is green mould (I think) on the passenger side window seals and white stuff (I'm assuming polish) in the seals on the driver side. I can get it washed properly but it speaks to lack of quality control.
I don't know if because it's a company car there was no care taken, it's just bad luck or a lack of training but whatever the reason really disappointing.
To add to my disappointment I'm surprised not to have had contact from them about booking the car back in for a week.

Excellent repair work, thought my car was a write off but they did a fantastic job

Brilliant service. With excellent communication at all times.
Thanks to the team.

Great friendly staff Debbie and Sarah always kept me informed of the repair small hiccup with RFT and regular tyres but sorted quickly,great professional service

Great speedy repairs, no hassle and kept fully updated on the progress of my vehicle. Would highly recommend.

Had an accident in my car which i wasnt at fault. Got referred to here to get repaired and it looks like i have jus bought it from the showroom. Friendly staff and brillian service.

Thank you so much for sorting my car after an accident that wasn’t my fault. Everyone is really friendly and helpful. Picked my car up and it looks brand new! Thanks again.

Great job repairing my BMW. Really easy to deal with.

Efficient, friendly and they did what they said.

Wifes MERCEDES BENZ E Class - 15k miles -
Touch Up - Presented to us as Close to Brand New Showroom Condition

: ] Happy Days,,,

The Attention to Detail. Use of All original Mercedes Benz Parts. Long Established. Family Orientated Hard Working Team.
Excellent Customer Services, Second to None.

Thank you for all your help throughout.
Jawed and Hafsah
.urtyres.co.uk

Honestly the best service I’ve ever had from any garage. Excellent from start to finish. Great customer service from the wonderful receptionist and a top class repair to my damaged car. Would 100% recommend.

A first class repair to our vehicle coupled with friendly communication and co-operation throughout the process.Thoroughly recommended

After an accident that wasn’t my fault, fix auto made my life so much easier, they picked my car up from work and dropped it back off there, fixed the problem, kept in touch and let me know about another problem it had, fixed that and made sure it came back to me fit for road use, cleaned up and windscreen wash in. Lifesavers!