Fix Auto UK - Fix Auto Worsley Reviews 146

TrustScore 4.5 out of 5

4.7

Unit 1 & 2 Barlow Street, Worsley, M283BQ Manchester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very impressed with brilliant service and very high quality of work done on my vehicle, looks like new! Also appreciate being kept informed at every stage of the process.Special mention to Debbie for... See more

Rated 5 out of 5 stars

I had my car repaired by this garage through my insurance. I must say the service is excellent, they always answer the phone within a few short rings and are very helpful. I was regularly updated abo... See more

Rated 3 out of 5 stars

For what was quite a straight forward repair it took longer than expected and I wasn’t kept in the loop about any delays. I only received updates when I phoned in. Also I tried to call a few times and... See more

Company replied

Rated 5 out of 5 stars

Wifes MERCEDES BENZ E Class - 15k miles - Touch Up - Presented to us as Close to Brand New Showroom Condition : ] Happy Days,,, The Attention to Detail. Use of All original Mercedes Ben... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Unit 1 & 2 Barlow Street, Worsley, M283BQ, Manchester, United Kingdom

  • 0161 790 3003

4.7

Excellent

TrustScore 4.5 out of 5

146 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Debbie was so helpful when dropping off…

Debbie was so helpful when dropping off and picking up my car from the garage! They couldn’t do enough for me and made me feel like my car was in good hands!

March 21, 2023
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you for taking the time to complete a review! Very much appreciated.

Kind regards, Sarah, Fix Auto Worsley

Rated 5 out of 5 stars

Great service!

March 16, 2023
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you for taking the time to complete a review! Very much appreciated.

Kind regards, Sarah, Fix Auto Worsley

Rated 5 out of 5 stars

Best Car service!

Had my car repaired with fix auto and the first thing to mention is how lovely and friendly all the staff were. Made the whole car accident thing so much easier and pleasant than it could have been. My car also came back sparkling which was a lovely added extra. Great service!

February 13, 2023
Unprompted review
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Reply from Fix Auto UK - Fix Auto Worsley

Good morning!

Thank you so much for your lovely review. And we are super pleased that you are happy with our work and customer service. I have forwarded your review to the team.

Take care, kindest regards
Sarah, Fix Auto Worsley

Rated 5 out of 5 stars

Friendly staff on pick of and…

Friendly staff on pick of and collection of vehicle.
Professional work carried out to my expectations.
I would use Fix - Worsley again

February 7, 2023
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you for taking the time to complete a review! Very much appreciated.

Kind regards, Sarah, Fix Auto Worsley

Rated 5 out of 5 stars

12/10

Fantastic service I was kept up to date throughout the whole repair process and nothing was too much trouble. I really felt like my car was in safe hands and the workmanship was top notch.
When I collected my car it looked like it had just come out the showroom. It was literally gleaming.
Whilst I hope to never need to have my car repaired again should anyone else decide to crash into me I would not hesitate to go back to fix auto Worsley.

January 20, 2023
Unprompted review
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Reply from Fix Auto UK - Fix Auto Worsley

Good afternoon Jess!

WOW!! amazing review, thank you so much. So happy that your pleased with our service.

Kind regards, Sarah, Fix Auto Worsley

Rated 5 out of 5 stars

Great feedback after the repair and…

Great feedback after the repair and informative information, answered all our question thank you

January 19, 2023
Unprompted review
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you for taking the time to complete a review! Very much appreciated.

Kind regards, Sarah, Fix Auto Worsley

Rated 5 out of 5 stars

Excellent work

Excellent work. Quick turn around. Friendly and helpful communication.

December 14, 2022
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you for taking the time to review our services on Trustpilot.

We're glad to hear you had a great experience at Fix Auto Worsley and will ensure your comments are fed back to our team.

Rated 5 out of 5 stars

The receptionist is AMAZING

The receptionist is AMAZING! She kept me up to date with everything and was very organised. The work was done without any fuss and the car was valeted while it was there. Very happy with the quality of the teapot and the customer service

December 21, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you for your kind words Amy!

She sure is!!! We are very proud of her! (I bet she didn't tell you that she won Regional Employee of the Year). I will pass your regards on to the team.

Kind regards, Sarah, Fix Auto Worsley

Rated 5 out of 5 stars

Excellent Workmanship

I collected my car from Fix Auto today and I have to say that the work is faultless. It looks as good as new and no sign of the accident damage at all. Very friendly and helpful team and a pleasure to do business with you. But like others, I think the communication with the customer could be improved. *****
Alan

November 29, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you for your 5* review Alan.

I apologise that you feel this way about the communication. I can reassure you that we have improved the customer communication. We appreciate your feedback.

Kind regards, Sarah, Fix Auto Worsley

Rated 5 out of 5 stars

Amazing customer service and they did a…

Amazing customer service and they did a great job on my car which had bad damage and made it look new I couldn’t be more greatful and and they did it so fast

November 16, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Worsley

AW, thank you so much for taking the time to leave us a review. We are so pleased you are happy with the work.
Kind regards, Sarah, Fix Auto Worsley

Rated 4 out of 5 stars

My car was sent here for a repair from…

My car was sent here for a repair from my car insurance following a road traffic accident. Great repair service, my car looks brand new again! Could do with a bit more communication regarding repair timelines, but overall a great service

October 28, 2022
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you for your review. I apologise for any inconvenience caused regarding the communication. I will pass your comments on to the team and discuss this to see how we can improve.
Kind regards, Sarah, Fix Auto Worsley

Rated 3 out of 5 stars

Poor communications

I was told that the car would take no longer than a week. It took over 3 weeks with no contact made by the garage re the delay. I contacted the garage on 5 occasions and left a message, no return call at all. I then rang the parts dept who managed to get someone to call me back. Was never given an explanation of what additional work had been done to date

October 3, 2022
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Reply from Fix Auto UK - Fix Auto Worsley

I can only apologise for our lack of communication. I will discuss this with the team to see how we can improve in this department.
Kind regards, Sarah, Fix Auto Worsley

Rated 5 out of 5 stars

Thorough repair! Thank you

Thank you so much for repairing my car! Fix auto worsley were thorough and checked everything over to make sure my car was handed back to me in the best condition. Even down to noticing damage to the alloy when they were doing final checks. The staff were very helpful and kept me up to date with the progress and what they were doing. Thank you so much, I’m very grateful!

October 24, 2022
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Reply from Fix Auto UK - Fix Auto Worsley

WOW! 5 STARS. Thank you so much for your review.

Rated 4 out of 5 stars

Very pleased with the work that was…

Very pleased with the work that was done in my car.
Cleaned when given back.
I went away so while I was on holiday they kept hold of it and contacted me when I was home to collect or they could drop it off

October 17, 2022
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you for taking the time to leave a review for us. Much appreciated.
Kind regards, Sarah. Fix Auto Worsley

Rated 2 out of 5 stars

During the 4/5 weeks my car was with…

During the 4/5 weeks my car was with you I left over 25 messages for someone be to call me ! I must have phoned you 40 times and each time it went to answer machine I was beginning to think maybe you don’t exist at all and car is gone ?
Now I have my car back it’s not look right at all there is a big gap on the door and it’s obvious it’s not right . Need to be taken back again

October 7, 2022
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Reply from Fix Auto UK - Fix Auto Worsley

Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK

Rated 5 out of 5 stars

5 star customer service

I have a lease car from Arval which needed a body repair. Due to work commitments I was that awkward customer. Debbie on reception was very helpful, polite and knowledgeable. I had to call 5 times in about 2 weeks with work plans keep changing. Every time Debbie was more than happy to help and arrange a suitable time to drop the car off. Thank you so much.

September 23, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Worsley

Dobrusia is always happy to help!

Thank you for your 5* review, much appreciated.

Kind regards, Sarah, Fix Auto Worsley

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, great team, very friendly, patient and professional. Would definitely recommend to friend.

August 16, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Worsley

Hello Tracy. Thank you for taking the time to leave us a 5* review.
I will pass on your comments to the team.
Kind regards, Sarah, Fix Auto Worsley

Rated 4 out of 5 stars

Car repair

The final result of my car was great, thank you!

September 7, 2022
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you Terri for leaving us a review!

I have shared this with the team : )
Kind regards, Sarah. Fix Auto Worsley

Rated 1 out of 5 stars

Took months for the works to complete

Took months for the works to complete. Can never get through when I called and despite leaving name and number nobody returned my call. The boot still not closing properly its sticking.

August 31, 2022
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Reply from Fix Auto UK - Fix Auto Worsley

Hello and thank you for your honest review.

We have tried to contact you to discuss the situation and hopefully book your vehicle in for any rectification work that needs completing.

Sorry for any inconvenience caused.

Kind regards
Sarah, Fix Auto Worsley
0161 790 3003

Rated 5 out of 5 stars

Excellent service

Excellent service. Great jon on the repair. Very friendly staff.

August 24, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you for leaving a 5* review!
Really pleased you are happy with our service.
Kind regards, Sarah, Fix Auto Worsley

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