Fix Auto UK - Fix Auto Worsley Reviews 146

TrustScore 4.5 out of 5

4.7

Unit 1 & 2 Barlow Street, Worsley, M283BQ Manchester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very impressed with brilliant service and very high quality of work done on my vehicle, looks like new! Also appreciate being kept informed at every stage of the process.Special mention to Debbie for... See more

Rated 5 out of 5 stars

I had my car repaired by this garage through my insurance. I must say the service is excellent, they always answer the phone within a few short rings and are very helpful. I was regularly updated abo... See more

Rated 3 out of 5 stars

For what was quite a straight forward repair it took longer than expected and I wasn’t kept in the loop about any delays. I only received updates when I phoned in. Also I tried to call a few times and... See more

Company replied

Rated 5 out of 5 stars

Wifes MERCEDES BENZ E Class - 15k miles - Touch Up - Presented to us as Close to Brand New Showroom Condition : ] Happy Days,,, The Attention to Detail. Use of All original Mercedes Ben... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Unit 1 & 2 Barlow Street, Worsley, M283BQ, Manchester, United Kingdom

  • 0161 790 3003

4.7

Excellent

TrustScore 4.5 out of 5

146 reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Satisfied customer

Lovely receptionist who was very helpful and friendly, all the team I spoke to were the same. Very happy with the work done to my car.

January 6, 2022
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Reply from Fix Auto UK - Fix Auto Worsley

Hello Carol. We are all really pleased that you're happy with your car. Thank you for your 5* review, it is very much appreciated! I will pass your regards on to our Receptionist, Dobrusia. Take care, Sarah, Fix Auto Worsley

Rated 5 out of 5 stars

Fantastic service picked my car up it…

Fantastic service picked my car up it was like new, pleasant staff highly recommend

December 2, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Worsley

Hello Lisa. It was lovely to meet you today. Thank you so much for your feedback. I will pass on your regards to the team! Take Care, Sarah, Fix Auto Worsley

Rated 5 out of 5 stars

I was very pleased with the service…

I was very pleased with the service from this garage
Customer service was fantastic they had my car round about 4 weeks and kept me updated right the way through with out me having to ring them the repair looks great and they even delivered it home very impressed
Thanks guys

November 10, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you for your lovely comments, which I will pass on to our amazing team here at Fix Auto Worsley. They are very much appreciated!

Rated 5 out of 5 stars

Friendly team

Friendly team. Prompt service and flawless work. Would recommend.

October 2, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

Hi Luke, thankyou for the 5* review, super glad your happy with your car. take care

Rated 5 out of 5 stars

The best auto body repair co ever.

The best auto body repair co ever.
Sunny is a lovely man who is both polite, friendly and professional.
I would not hesitate to recommend this co to anyone
Thanks for an amazing job and you actually cleaned my car inside and out

September 28, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

Hi Donna, thank you for your 5* review it was a pleasure to deal with you and recognition is always appreciated.

Rated 5 out of 5 stars

My car car was repaired to a high standard

My car car was repaired very quickly and to a high standard
The only problem was the supply of parts which was out of Fix auto hands
Really pleased with there work and the staff

September 22, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

Thanks Geoff for our super 5 star review, we aim to please !!! glad you are happy with your repair and i will pass this onto all the staff :-)

Rated 5 out of 5 stars

Great communications

Great communications, kept me updated throughout the process, very happy to recommend!

September 17, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

Thanks for the 5 star review David :-) i will pass you comments onto the guys :-)

Rated 5 out of 5 stars

Excellent service

I must praise the all round excellent service I received recently when I had to have my car repaired. Everything was made easy, from being punctual with pickup and return of the car. The repair was excellent and the car was fully valeted on return. I must mention the lady, to whom I spoke to several times over the telephone. She could not have been helpful, accommodating and polite.
So a very satisfied customer here and I would not hesitate to recommend the company

August 27, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

thank you so much maureen we aim to make the whole repair process as stress free as we can for all our customers, we love passing on the praise to all staff :-)

Rated 5 out of 5 stars

Brilliant Service

July 30, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

Thanks for the 5 star review Steven :-) glad you are happy with the service received :-)

Rated 5 out of 5 stars

Excellent customer service from the…

Excellent customer service from the lady on the phone to the chap who collected the car and returned it. When the car was returned with new door panels it looked as good as new.
Unfortunately we had all missed that the drivers side front tyre had a small bulge in it.
I only noticed 2 days later but a quick phone call to them resulted in an apology and the car was picked up tyre changed and brought back the next day. Overall excellent service.

July 21, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

Hi Holly, thank you so much for the amazing 5 star review :-) this is fab and I will pass onto the staff , thank you again from all of here at Fix Auto Worsley

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Brilliant repair on the car and the staff, especially Debbie, who seems to incapable of getting annoyed, we're all really professional and kept me in the loop. This garage were nominated to carry out the repair by Aviva, and I can only give them the highest praise for the service. They made me feel special, which is is very rare nowadays

July 15, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

thank you for the wonderful review Mr Abel, i will show this to the guys and of course to Debbie. we aim everytime for 100 % customer satisfaction and love reviews like yours showing this is what we gave. :-) thank you again

Rated 5 out of 5 stars

The car repair was good

The car repair was good. The car runs well. The job done is superb. I will recommend this garage to my friends.

July 9, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you Joseph, we are glad you are happy with your repair :-)

Rated 5 out of 5 stars

Fiz and team the best.

Fiz and his team are friendly,professional and made me feel a valued customer.
My car looks as good as new after their top class repair.
Im really pleased and would recommend them to anyone.

July 3, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

Thank you for our 5 star review Mrs Grimshaw we really appreciate it and we are glad you are so pleased with the service given to you and the final repair.

Rated 5 out of 5 stars

Great service very professional.

From the initial contact to the collection everything went as you would want it to be, absolute professional garage with friendly staff.

July 2, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Worsley

thank you David, we aim to make the whole process as smooth as we possible can, and i can see this was achieved with this 5 star review.

Rated 5 out of 5 stars

Van repair

Got a fabulous repair van came out like if it came from factory from day one wpuld recommend freat work and fabulous repair

Thanks guys

Daniel

June 18, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Worsley

Thanks Daniel for the 5 star review, we love when our customers are more than pleased with the repairs carried out, i will pass this on to all the guys :-)

Rated 1 out of 5 stars

I will not use this garage if it is free no…

I will not use this garage if it is free no professionalism no communication three weeks waiting for my car to be fixed no update I called them 3 times the answer was waiting the part to come from Germany or India they think customer are stupid
It’s very stressful experience that I need to complain to my insurance to get my car back and guess what one day latter and the call me to tell me your car is ready
Avoid this garage if you want stress free

June 12, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

We are sorry you feel you have had a stressful experience Ali, unfortunately if parts are on back order the delay is beyond our control, and this then delays repairs, we never keep a customers vehicle longer than we need to as each day a vehicle is in our workshop we are unable to start on another vehicle and this costs us. we provide the insurance with all updates and any delays, i also advised you that you could call as often as you liked and we would update you as much as we could.
other than the delay we hope you are happy with the repair we have carried out.

Rated 1 out of 5 stars

Still waiting for invoice detailing…

Still waiting for invoice detailing work done.. Received car and receipt for payment.. Fortnight later and still no invoice!!! Will be making official complaint to my insurers... 😠

May 28, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

Hi Stephen, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Generally, it is not routine practice for us to send our customers copies of the invoice as it is between us and your insurance company. Please feel free to contact your insurance provider who can advise on whether a copy can be sent from them

Rated 5 out of 5 stars

Excellent service

Excellent service, got my car back quickly and smartly.

May 28, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

thanks for your great review Dave , what can I say.... we aim to please and its great to see we have :-)

Rated 5 out of 5 stars

Car body work

Brilliant service. Can’t fault them. From communication at the beginning of the job I was kept fully informed till the job was complete. Excellent job, all damage removed with a guarantee of works. The car was fully valeted which was a bonus. Highly recommend. 5 star service ⭐️⭐️⭐️⭐️⭐️

May 21, 2021
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Reply from Fix Auto UK - Fix Auto Worsley

thanks for the brilliant 5 star review ad, it is greatly appreciated :-) here at Fix Auto Worsley we all aim to please, and we give 100 percent for customer satisfaction and this is clearly what we achieved for you :-)

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