Fixheadphones Reviews 

613
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting that their headphones were repaired to a high standard and often returned looking and working like new. Many people highlighted the remarkable speed of service, with repairs often completed and returned within a week, exceeding expectations. Reviewers also appreciated the clear communication throughout the process and the excellent value, often saving them from buying new headphones. Overall, consumers highly recommend this service for its reliability and the superior quality of replacement parts, ensuring their headphones have an extended lifespan.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting its speed, efficiency, and... See more

Product

People report positive experiences with product, with many customers expressing satisfaction that their... See more

Quality

Clients share positive opinions on quality, with many reviewers noting that their headphones were returned in... See more

Response time

Customers had positive experiences with response times, consistently praising the quick and efficient... See more

Price

Customers consistently note positive experiences with price, often describing it as inexpensive, reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sent off my Marshall Major IV headphones for repair as the cushion part of the on ear had started coming apart to reveal the foam inside the cushion. They’re back in perfect condition within a 3-4 day... See more

Rated 5 out of 5 stars

Headphone ear cushion replacement. Really easy/straightforward from start to finish. I was sent postage labels so just had to take to post office. Great communication at every stage. Turnaround... See more

Rated 5 out of 5 stars

Highly Recommend - headphones sent away for headband and hinge replacement after breaking. Repaired and sent back within one day. Headphones returned looking as good as new. Kept updated when headphon... See more

Rated 5 out of 5 stars

Absolutely fantastic service, thank you. Headphones fixed and returned in less than a week and they look as good as when they were new. Plenty of communication on the progress, really high qualit... See more


Company details

  1. Audio Visual Equipment Repair Service
  2. Electrical Repair Shop
  3. Electronics Repair Shop

Written by the company

We specialise in Beats by Dre headphone repair. Beats Solo Repair, Beats Studio Repair, Beats Pro Repair and Beats Wireless. We can fix your beats headphones within days. Headbands, Earpads, Wires and Speakers


Contact info

4.9

Excellent

TrustScore 5 out of 5

613 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(613)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Don’t hesitate if you want to restore your Beats!

The inner arm on my Beats Studio 3 headphones had snapped and both ear pads were worn and flaking. So I decided to put my faith in this site to make them usable again. The shipping process was simple, very good communication from Louis, and my repair was turned around looking as good as new again within only a few days. I’m looking forward to getting a second lease of life from them now!

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch service

I have used this service twice now and both times I have had quick and prompt responses with excellent repair services. Would highly recommend 👍

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and great service

Quick responses to enquiries and order being made. Quick turnaround of headphones and kept up to date at all stages.

Thought my barely used Beats headphones were done for (one ear was not working) but they're fixed and as good as new. Great to keep them going and this option is cheaper than a new set!!

Highly recommend!

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience , 10/10 customer service , quick turnover time and response time to all my questions/ concerns.

I would definitely recommend this service, thank you Louis !

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

HeadPhones fixed

I sent my Beats to be fixed by Louis at Fixheadphones. They where brilliant and always updated when they will be fixed. Very quick delivery too. Would highly recommend. Will definitely use again

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Repaired the headband on my daughter’s Beats headphones.
Great communication throughout.
Highly recommend.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Louis was brilliant, giving me clear guidance on how to access the service and advised regarding next steps. The headphones were quickly processed and repaired to an excellent standard. They were returned in a timely fashion without delay. I received communications throughout the process which was great, and helped to make the experience efficient.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very quick and perfect repair. I had a few mishaps on my end and the communication via email was very quick, would definitely recommend.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service,

Headphone repaired and now back in perfect working order, good communication during the whole process

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery and repair - headphone pads look brand new again! Would definitely recommend

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Part Exchange for New Headphones

I sent my old pair of headphones to get them repaired, Louis provided me with a very thorough email outlining the problems and costs. He also offered a part exchange for my old headphones and offered a discount off a new pair - which I decided to go with. New pair was sealed and brand new, and work perfectly!

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

So happy! Perfect fit and colour.

So happy! My Beats are just like new since I replaced the pads. They were difficult to take off and I had ordered some other replacement pads from Amazon and they didn't match the colour or size - Fixheadphones fit perfectly and colour match - I was really relieved after about a year of not being able to use my headphones! Louis emailed me as my pads were delayed and he was quick to respond and reassure.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and trustworthy repair

Excellent service from Louis, from first contact to repair of Beats Solo 3 headphones. I was a bit sceptical of sending my headphones away in case they never came back but everything was professionally handled; very pleased with outcome and great value repair too!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Repair of Beats Solo 3

Can highly recommend Louis at Fixheadphones, my headphones were fixed very promptly, price was good & turnaround time was superb.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

I used FixitHeadphones to repair a snapped band on my beats. Amazing service and quick turnaround. Louis messaged me as another part was damaged and asked if I would like that fixed too before he sent it back. I declined as it was only cosmetic. These were then lost by royal mail during the return to me.

After 3 months of battling with Royal Mail, no assistance from the police or my home insurance company, I was advised to get back in touch with fix it for a refund.

As soon as I got back in touch they offered me another pair. Within a day. No questions or accusations really easy

Thank you so much for the amazing service. Helped me with my initial claim with Royal Mail and sent me a replacement pair as soon as I contacted them again for help.

January 17, 2025
Unprompted review

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