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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship and durability. Many consumers also highlight the prompt and efficient delivery service, with items often arriving quickly and exceptionally well-packaged. The overall service experience is frequently described as outstanding, with people appreciating the helpfulness and responsiveness of the team in resolving orders and inquiries. However, some customers experienced issues with delivery, including delays, unclear communication, and damaged items upon arrival. A few reviewers also mentioned receiving incorrect items or finding minor imperfections in their products. Additionally, some people expressed dissatisfaction with the return process, citing difficulties and unexpected charges.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the high quality... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the ease of ordering, quick... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic product, pretty easy website to use, although a bundle option suggesting items you might need would be helpful (as we’d missed a few things which held up our installation). However, the prod... See more

Rated 5 out of 5 stars

Even when delivery company messed up and left my parcel for 3 days on the rain at different address than what's been written on the boxes. They have picked my concerns as first priority and helped... See more

Company replied

Rated 5 out of 5 stars

Being a very keen DIYer, but both physically and mentally disabled, I decided to have a go. Full cladding set for stairs and two landings. I cannot belive how good everything went. From getting advice... See more

Rated 5 out of 5 stars

Had a slight issue with my initial order but that was entirely my fault. The Fiximer team helped me resolve my order including a refund of some parts and reorder of others without any problems. Deli... See more


Company details

  1. Do-it-Yourself Shop

Written by the company

*Best quality oak stair parts, *Internal joinery components in oak, *Staircase renovation components, *Competitive prices, *Nationwide delivery, *Manufactured in UK, *Professional advice, Excellent customer service, DIY friendly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

813 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Highly Recommended.

Excellent Quality. Ordering was very easy, website was easy to navigate. Product despatch and delivery was faultless and product quality was abkve expectation. Would highly recommend

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic website

Fantastic website, competitive prices and great quality products. This company is our go to for all our window cladding requirements and will be go to when we start work on the staircase. Great communication and quick delivery.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great Oak Board Great Customer Service Great Prices

I needed some wooden worktop, preferably oak for a project to refurbish a kitchen and dining room. I wanted a solid wood surface for my bookcase and also my built-in bench seating. After much searching, I came across Fixmer, following a very helpful phone call with one of their colleagues I went ahead and purchased one A/BC Grade – Solid European Oak Panel 20mm and two Finger Joint Grade – Solid European Oak Panels 20mm online. These were available in different lengths to avoid wastage and ease of fitting in my car. I arranged to collect my purchase from their showroom was easy and they kept the panels ready wrapped to one side for me ready for my arrival. This was far cheaper despite the 200 mile (e.v.) round-trip and getting a delivery. When I arrived, I was greeted by friendly helpful staff and offered a coffee whilst my oak board was collected from the warehouse. I highly recommend Fixmer for quality of products price and customer service and would definitely purchase from them again.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Very good quality stairs

Very good quality stairs. They are strong, stable, and easy to install. I’m very happy with this purchase and would definitely recommend them.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service? Arrived in good time. Shelf was expertly packed no damage during transport. Lovely piece of engineered white oak well finished. Second time we have used this company and will likely use again.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Used this company for all my engineered…

Used this company for all my engineered door linings and architrave as well as oak clad window boards and had fantastic service from beginning to end, all products have been high quality and packaged immaculately.
I like that you can make enquires through whatsapp and response time is good, I would highly recommend this company.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service experience

Terrible experience. I ordered 13 oak treads, saw the Ts&Cs on the package which stated that items should be checked within 48hrs. I took the treads out, checked that they were all there and looked OK. Then kept them flat in the (warm and dry) bedroom until my handyman came 18 days later. He took out his spirit level and saw that a couple of them were slightly warped (about 5mm). Fiximir initially said that I had not adhered to the T&Cs as I had not immediately sealed them, so they were unable to do anything about it. They also said that had the treads been warped on delivery, I would have noticed. I sent them a photo to show how to an untrained eye the treads looked fine but they were having none of this. After several back and forths, they agreed to replace the two treads if I sent the faulty ones back at my own expense, all the while making it clear that they were under no obligation to do this as the treads hadn't been sealed. As the cost of this would have been almost as much as buying two new ones, I politely declined. This could all have been resolved so easily but instead Fiximir chose to deliver a really poor customer service. I would not recommend them.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience 5 star supplier

Special mention for Declan who sorted out my problem made sure the replacement wood matched my previous order. All sales staff are very knowledgeable friendly and very helpful
5 stars supplier

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

My first experience with fiximer today

My first experience with fiximer today, I called them first and the chap on the phone was really good and I ended up driving one and a half hours from where I live to there showroom . I got to the showroom and I must say I can’t remember when I’ve gone into a showroom like this the staff was absolutely fantastic the products was top quality and the lads in the warehouse was fantastic so knowledgeable. I will use this company every time from now They are a credit to deal with. Just wish every company I deal with was like fiximer.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant quality

Brilliant, really good price the quality is really good and very happy with purchase.

Not installed anything yet but can’t wait to see it up and running.

March 10, 2026
Unprompted review

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