Ordered replacement window closure on Wednesday 29th April. Paid extra for next day delivery so should have been delivered by Friday 1st May. Didn't receive it by then so questioned seller who blam... See more
Company replied
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See what reviewers are saying
It took only six hours between placing the order and Royal Mail confirming that they had the parcel. I've deducted one star because of what happened next. Royal Mail lost the parcel! I had to wa... See more
I have placed two separate orders with fixtrade and the service has been exemplary, in fact delivered in approximately 20 hrs from placing both orders. That’s outstanding customer service and the pric... See more
Ordered 11 replacement upvc window handles. I messaged the company for information and they replied within a couple of hours. I ordered the handles and they were delivered within 48 hours. The handles... See more
Company details
Written by the company
DIY Web Store FixTrade.co.uk. For Help & Inquiries - Email: info@fixtrade.co.uk or Tweet: @FixTradeHelp.
Contact info
Unit 16-17, Surrey Street, SK13 7AJ, Glossop, United Kingdom
- info@fixtrade.co.uk
- fixtrade.co.uk
3.7
Average
105 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company with lots of great…
Excellent company with lots of great products and at good value prices, also delivery was fast and on time
February 19, 2024
Prices and quality
February 9, 2024
Ordered window vents
Ordered window vents - arrived promptly but only one received. Emailed and got answer same day. Another item was despatched immediately. Really excellent customer service and items verygood
February 8, 2024
Great price and quick delivery
February 12, 2024
Good product.
February 13, 2024
Excellent service and item,quick…
Excellent service and item,quick delivery,can't be faulted, cheers.
February 13, 2024
Grate price and fast delivery
January 22, 2024
Excellent product, price and delivery
Fix Trade supplied the door furniture that I required at an excellent price and my items were delivered very quickly .
November 28, 2023
Great Experiences
Great service with extremely fast delivery! Ordered a cylinder lock at 1pm and received the following day at 11am. Less than 24 hours! 5*.
November 28, 2023
Unprompted review
Paint leaking from tin
Ordered two tins of roof paint. DPD delivered whilst I was out and left the two boxes at the side of my house on the patio. One box was clearly damaged and seeping paint. Upon trying to move the box it continued to leak spreading across my patio. Further inspection found that the tin lid was slightly damaged and I can only assume that it being thrown around whilst in transit meant it started to leak. Had to throw away the tin and contacted FixTrade who simply offered a refund for the damaged item and said it was DPDs fault. Nothing in relation to my damaged patio or in a way of compensation for the time products and effort I have had to do to try and clean my patio. Terrible company
November 28, 2023
Unprompted review
Reply from FixTrade.co.uk
Hi there,
We are sorry to learn that your order has arrived damaged. Our apologies. Having a look into this, it appears a full refund was issued on 29/11/23 and complaint has been raised with the carrier regarding this matter. Please be rest assured your feedback is important to us so we'll make sure that your comments are passed on to our relevant department for their consideration.
Apologies for any inconvenience caused.
Customer Service Team
FixTrade.co.uk
Order to Despatch Timeframe was Superb
It took only six hours between placing the order and Royal Mail confirming that they had the parcel.
I've deducted one star because of what happened next.
Royal Mail lost the parcel! I had to wait so many days before it was confirmed as lost. That's fine.
But then, it took 3 separate prompts from me before FixTrade swung into action to send me a replacement,
I have to add that, once again, picking and despatch times were excellent.
Good price too.
I would recommend them.
August 13, 2023
Very genuine and made us feel relaxed…
Very genuine and made us feel relaxed and that we were in good hand, someone that really listened to our concens
April 13, 2023
Positive experience with FixTrade.co.uk
My shopping experience with FixTrade has been very positive the item was a very good quality and the delivery was quick so great service. Thank you!
April 13, 2023
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