I have been with Flag Insurance for last 11 years and have always received great service. Unfortunately, now I have to move to another insurer due to a lower price. As I now only work 6–8 days a month... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I Have Spoken to Sharon from the customer’s service department this morning. She was very patient, kind and very pleasant during my conversation with her. She answered all my queries very politely & p... See more
Amazing service and very reasonable price .Actually I was with different company and my friend recommended to me flag insurance.So I called them And staff was jasmina and she was lovely lady speak... See more
Company replied
Had to call Flag to verbally sort insurance as I did things online, spoke to Claire today and OMG what a fantastic help. She sorted all things out for me that I had no clue what to do. Fantastic help... See more
Company details
Written by the company
Flag Insurance (Brokers) Limited is an experienced insurance broker specialising in insuring individual taxi drivers and their vehicles. We have been arranging commercial insurance policies for the taxi trade for many years. Our clients come to us for our expertise and competitive premiums. We will arrange insurance protection for you and your vehicle based on knowledge of your trade and the risks you face each day. You will always receive a prompt and attentive service with a competitive premium. By specialising in these motor insurance risks we have access to range of additional covers and add-on policies and are able to deliver swift, robust and reliable insurance protection to you. We are proud of the fact that much of our business comes to Flag Insurance (Brokers) Limited, through personal recommendation and previous custom.
Contact info
98 Liverpool Road, L37 6BS, Formby, Liverpool, United Kingdom
- 01344 452233
- flaginsurance.co.uk
4.8
Excellent
739 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was served by Alan who was extremely…
I was served by Alan who was extremely helpful and answered all the questions I had. Anything he was unsure of he double checked for me. Brilliant customer service.
August 14, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
I've been with Flag for approx 20yrs…
I've been with Flag for approx 20yrs now and just had another fair price and easy renewal experience
Thanks again
August 13, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
It's was great experience and very…
It's was great experience and very helpful for my renewal insurance.
August 12, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Was given flag as a possible insurance…
Was given flag as a possible insurance agent to my normal one due to being competitive. Only issue I had was the lengthy waiting time to actually speak to an agent. On 3 separate occasions it took over 12 minutes to speak to someone. Once contact made though, insurance quote was competitive and I'm now insured for another year.
August 9, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 4* review.
We really do appreciate your feedback and I'm so sorry about the longer then usual wait times, we are very popular at the moment however we are working hard to remedy this - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Absolutely spot on in how I was dealt…
Absolutely spot on in how I was dealt with and the positive, professional information given to me. The quote value was also giving me an exceptional saving over what I would have paid elsewhere.
I would have no hesitation in recommending this company to any prospected person - especially as in my case - searching for quality & affordable 'Hire & Reward Insurance cover.
August 9, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Thank you Mrs
Thank you Mrs. Adriana for your help. Great and friendly service. 5 star service!
August 8, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Insurance Renewal
Very easy, quick and informative to deal with. The call handler certainly did their absolute best to make sure you get the best possible value for your needs.
Highly recommend!
August 8, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Very helpful and great quote for my…
Very helpful and great quote for my insurance too. Definitely recommend
August 7, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Five star really good service
Five star really good service
Very easy to sort my requirements great experience
August 6, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
customer service
i'm writing this review on behalf of my dad who was really happy with the customer service he received from melody, he is not very good with computers and miss melody stayed on the phone with him for nearly an hour helping him with his no claims bonus letter and printing his documents. she was very patient and soft spoken with him and he was touched by her kindness and wanted to say thank you and that he is very happy with the customer service.
July 12, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Sharon fully understands customer…
Sharon fully understands customer requirements and made my renews super easy with no hiccups. I am super Happy with the service I got.
August 1, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Thank-you so much for taking the time to leave a 5* review following the service you received from Flag Insurance.
Please do not forget to recommend us to your friends!
Kind regards,
Tom
Office Manager.
Thank you Sheraz
Sheraz was absolutely amazing , best broker I’ve ever dealt with
Honestly the experience was so seamless and the quote retrieved was very reasonable compared to other brokers.
I’d whole heartedly recommend this company , they’re very informative and easy to deal with .
Thank you I appreciate your service 🙏
August 1, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Thank-you so much for taking the time to leave a 5* review following the service you received from Flag Insurance.
Please do not forget to recommend us to your friends!
Kind regards,
Tom
Office Manager.
Best insurance brokers
Best brokers!
Sharon was amazing and she helped me get a better quote for my private hire insurance
July 30, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Thank-you so much for taking the time to leave a 5* review following the service you received from Flag Insurance.
Please do not forget to recommend us to your friends!
Kind regards,
Tom
Office Manager.
customer service
after being passed around to 5 different departments and agents i finally got to Melody who handled my query in under a minute. absolute gem, never been happier with a customer service :)
July 25, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Thank-you so much for taking the time to leave a 5* review following the service you received from Flag Insurance.
Please do not forget to recommend us to your friends!
Kind regards,
Tom
Office Manager.
Reply from Flag Insurance (Brokers) Limited
Thank-you so much for taking the time to leave a 5* review following the service you received from Flag Insurance.
Please do not forget to recommend us to your friends!
Kind regards,
Tom
Office Manager.
The call handler on the phone Paul was…
The call handler on the phone Paul was really amazing and helpful. I called for a change on my policy, Paul went through the process with me and was so easy to understand and was just a straightforward experience really recommended.
July 22, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Thank-you so much for taking the time to leave a 5* review following the service you received from Flag Insurance.
Please do not forget to recommend us to your friends!
Kind regards,
Tom
Office Manager.
Excellent Customer Service
Melody is the epitome of professionalism, always a pleasure to speak with her. Top quality customer service provided each time. If you call the helpline number, request Melody. Thank you Flag.
July 18, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Thank-you so much for taking the time to leave a 5* review following the service you received from Flag Insurance.
Please do not forget to recommend us to your friends!
Kind regards,
Tom
Office Manager.
Very good customer service from both…
Very good customer service from both Nick & Alan , given all the information I required , happy to answer any questions & for me most important s very competitive quote
July 18, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Thank-you so much for taking the time to leave a 5* review following the service you received from Flag Insurance.
Please do not forget to recommend us to your friends!
Kind regards,
Tom
Office Manager.
Reply from Flag Insurance (Brokers) Limited
Thank-you so much for taking the time to leave a 5* review following the service you received from Flag Insurance.
Please do not forget to recommend us to your friends!
Kind regards,
Tom
Office Manager.
Great customer service
Great customer service very quick and polite customer service advisor.
July 15, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Thank-you so much for taking the time to leave a 5* review following the service you received from Flag Insurance.
Please do not forget to recommend us to your friends!
Kind regards,
Tom
Office Manager.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.