Flamingo Candles Reviews 164

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and the wide selection of quirky and unique items, making them perfect for gifts. Many people highlight the speedy delivery service, often noting that items arrive quickly and are beautifully packaged. The overall ordering process is frequently described as smooth and efficient, contributing to a positive customer experience. However, some customers also noted issues with delivery, particularly when paying for expedited shipping, with products arriving later than expected. A few other people also felt that the quality of certain items, such as keyrings and notepads, was not as durable as anticipated, with some experiencing smudging or uneven burning of candles.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the super quality of items, noting... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the great quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and speedy delivery... See more

Order

Users describe positive interactions with their orders. Many customers report that their orders arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I never order from ‘sponsored’ ads on instagram but I do support small businesses through Etsy. Thought I’d give these a try after spotting a cup advertised that was perfect for my best friend. It was... See more

Rated 5 out of 5 stars

Bought a beautuful initialed make up bag for myself and best freind. Easy to use website. Super quality item, item exactly as described. Delivered quickly and packaged beautufully. Super super impress... See more

Rated 5 out of 5 stars

A very friendly company, with excellent products and great communications. Speedy delivery service, and that personal touch that makes you want to come back and shop some more. A perfect shopping expe... See more

Rated 5 out of 5 stars

The website is lovely to look at, the products are fabulous and the delivery time is quick with a lovely follow up email from the company thanking me for my custom. Great quality products, well packag... See more


Company details


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4.3

Excellent

TrustScore 4.5 out of 5

164 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Fabulous products

The website is lovely to look at, the products are fabulous and the delivery time is quick with a lovely follow up email from the company thanking me for my custom. Great quality products, well packaged and excellent value for money.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great key rings …

Ordered four of the key rings which came within a couple of days. Great service, prompt delivery and love the key rings. Thank you

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled with this great…

Absolutely thrilled with this great Company's customer service, I ordered a few bits for a birthday present one of the items was damaged, they apologised and immediately sent out a new item and it arrived in perfect condition - its so refreshing to deal with a Company that cares!! Will definitely be buying from Flamingo again! Thank you

October 10, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing, poor quality

I never leave reviews for things, positive or negative, but on this occasion I’m going to make an exception.

I bought a notepad with a motivational quote on the front as it was cute and I needed something uplifting to use. It was £10 which I thought was quite steep for an A5 notepad but I preferred it to other designs I had seen online.

It arrived in a timely fashion and felt like nice quality. Within a week or two, I noticed the quote on the front had started to smudge and looked awful.

I emailed customer service with some photos and the initial response was “we’re really sorry about this” etc etc. As soon as it was established I had used the notepad it quickly changed to “unfortunately there’s nothing we can do about this as it was ok upon delivery”. So effectively, the goods only have to be quality enough to last past delivery and then it’s not their problem 🥴. I have had no response since so I assume the issue isn’t being rectified.

Really disappointed as I always try and support smaller businesses where I can but won’t be bothering with this one again.

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

I love Flamingo Candles

I love Flamingo Candles! They stock really quirky/cute/funny items that are great as presents for people ( I especially like the key-rings as “little” gifts! ) The prices are always reasonable and delivery is always fast…there’s nothing not to like!

June 5, 2025
Unprompted review
Rated 3 out of 5 stars

A little disappointed with the quality

A little disappointed with the quality, the keyrings are quite cheap and very plastic - the smelly hanging this was quite nice but a bit of a weird smell. The desk plate was very cheap and no way worth £10. The book was nice. I paid express delivery for next day but it arrived at 8pm 2 days later which was disappointing also, although they reimbursed me the additional charge it meant I missed the birthday.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

My first one was broke, these things happen, the way they dealt with it was excellent, sent another one out straight away and it is gorgeous and smells amazing , would def recommend

May 16, 2025
Unprompted review
Rated 2 out of 5 stars

2/4 items wrong, candles have no throw when lit

i ordered 4 glass jar candles, they managed to get 2/4 correct but they sent me a random tin candle and a pillar candle in lieu of the others ones. i can understand sending the wrong scent, but how do you mix up a glass jar candle w some giant pillar candle?

i emailed them w photo evidence and asked for a refund for the incorrect ones, but they'd only grant me a refund if i sent the entire order back. unfortunately i had already started burning the 2 correct candles i had received

they did offer to send out the other 2 candles they got wrong but i never took them up on the offer. the ones i'd burnt weren't particularly nice so i didn't want any more

the candles have a mild scent w cold, but they have zero hot throw, even up close! i asked a few family members if they liked the scent and they didn't even notice i was burning one!

they all went in the bin lol

January 18, 2025
Unprompted review
Flamingo Candles logo

Reply from Flamingo Candles

Hi there

Thanks for your review. I can see that there was a mix-up with your order, for which we can only apologise. Mistakes do happen when picking and packing orders. To rectify this, we offered to send out the correct candles and for you to keep the incorrect ones.

You decided that you wanted a refund instead, even though the second delivery would still have arrived within the original delivery timeframe. Unfortunately when a refund is requested, we would need the candles to be returned (only the incorrect ones, as explained in the email), obviously at our cost.

Please accept our apologies that this wasn't a satisfactory outcome for you.

Best wishes
Flamingo Candles

Rated 5 out of 5 stars

We have received the gift box…

We have received the gift box containing keyring, mug and notebook from Flamingo Candles.

My daughter absolutely loved them. They arrived in a beautiful pink gift box with pink tissue inside. All items were great quality.

She was so happy with them.

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Will be ordering again

Ordered a mug, desk sign and candle. Received my order in quick time but was sent a key tag with the same quote on instead of a mug. I emailed asking if a mug can be sent out and I return the key tag. A prompt response was received and was informed that a mug would be sent out on the Monday and I could keep the key tag as well. I have just received the mug. Really happy with the quality of the products and will definitely be ordering again!

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

So pleased with my order of a keyring…

So pleased with my order of a keyring and lovely note book for my daughter’s birthday. Super fast delivery, it came nicely packaged with the personal note I requested … GREAT SERVICE, thank you, I look forward to ordering again.

February 6, 2025
Unprompted review

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