I bought two Flaskies off Amazon, one of the displays was sporadically working, frustrating with a new born. I was unable to contact seller on Amazon, so contacted Flaskie directly, they were unable... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The flask is a great size for travelling with, has a nice look to it, and the temperature display is really useful. There were some (understandable) delays in delivery time due to strike action. Wh... See more
after an email about not recieving my bottle after 3 months and not getting updates about my parsel i got deepest apologies. they explained to me that it was probably a big misunderstanding and they o... See more
Irecieved my 2 Flaskies eventually after a long wait but I was informed what was happening each time I emailed the company . The Flasks themselves are brilliant just glad I got them in time for Christ... See more
Company details
Written by the company
Made from high quality stainless steel. Keeping your drink warm or cool! Our Flaskie® Smart Flasks keep warm beverages fresh for up to 15 hours and cool drinks cold for up to 24 hours.
Contact info
London, United Kingdom
- support@flaskie.co.uk
- flaskie.co.uk
I ordered about 10 days ago with…
I ordered about 10 days ago with Express and it doesnt come. I Think its a scam. And you cant travl youre order. And it does not give any information. Så bad! If it not come soon i wil say its a scam
November 7, 2021
Reply from Flaskie
Hi Merg.
We're sorry to hear your order has not arrived.
Could you please email us at support@flaskie.co.uk for further assistance?
We can assure you that your Flaskie is on the way and can provide you with detailed tracking information for reassurance.
Regards,
Flaskie Customer Support
Have not recived the goods yet
Have not recived the goods yet
However customer service good wait 3hrs (livechat) I could leave ans join at any time
Website
Smooth and easy to use
November 6, 2021
Ordered the series 2 black flaskie
Ordered the series 2 black flaskie
Arrived in just 5 days and it is amazing so far. Probably not the best use for my money but definitely one that makes me happy. With some ice cubes my self made soda beverages last for a whole day!
November 6, 2021
Great Service and Product!
After some trouble with the delivery (Which was not the fault of Flaskie, but the German Post), the Support really tried to help and in the end, i got my Flaskie with just a little delay.
The product itself is great. I am using it to keep my drinks warm for Uni, which works great. Drinks are kept hot, the temperature display is a great feature and the overall Quality is really a pleasure.
I can just praise the Support and the Company, you are really doing a great job!
November 4, 2021
Unprompted review
I was lucky enough to win one of these…
I was lucky enough to win one of these amazing flaskies! It was delivered the day after I won it and the flashiest is amazing quality
November 4, 2021
Amazing and stylish flask love the Matt…
Amazing and stylish flask love the Matt finish to it
October 27, 2021
Order doesn’t ship
I ordered more then two weeks ago, the customer service keeps saying they’re going to ship my order but i stil haven’t recieved anything. Yet the product still shows as available on their website, even though they can’t deliver it.
October 18, 2021
Reply from Flaskie
Hi.
We're sorry to hear your order has not arrived.
Could you please email us at support@flaskie.co.uk for further assistance?
We can assure you that your Flaskie is on the way and can provide you with detailed tracking information for reassurance.
Regards,
Flaskie Customer Support
I haven't even received the flask yet
I haven't even received the flask yet, I ordered it on the 28th Sep, its now 12th Sep and i still haven't received the flask.
October 12, 2021
Reply from Flaskie
Hi.
We're sorry to hear your order has not arrived.
Could you please email us at support@flaskie.co.uk for further assistance?
We can assure you that your Flaskie is on the way and can provide you with detailed tracking information for reassurance.
Regards,
Flaskie Customer Support
AMAZING
AMAZING! I made my coffee at 7:30am and it was still piping hot by 11:30! I love how it tells me the temperature
September 11, 2021
Con Artist and Disgusting Service
Absolutely disgusting service. The worst product ever and avoid at all costs !
The item came after a week and I was surprised to see the box mouldy and dirty.
The item doesn’t work as advertised and hardly keeps your tea warm for an hour
The digital lid has a mind of its own and I decided to return the product
The telephone number on their website does not exist and they did not reply to any of my emails
When I eventually sent a message to say I’ll post on social media the CEO replied back :
“We cannot accept returns for items due to COVID-19. Sorry.
Please do as you wish”
Disgusting service and con artist.
You canbuy the exact same product for half the price on Amazon. Just search for Smart Travel Mug
Avoid Avoid Avoid
September 8, 2021
Unprompted review
The shipment is taking a long time…
September 4, 2021
Received my flaskie today
Received my flaskie today, many days too late. With an empty battery, and its almost impossible to change the battery without breaking and scratch the whole bottle.
August 24, 2021
Unprompted review
They are awesome
August 14, 2021
Unprompted review
Absolutely love my flask
Absolutely love my flask! Thank you so much! It’s such a gorgeous colour too!
August 13, 2021
Unprompted review
Not Great at all
Arrived 9 days after it should have, The temperature led if faulty and not very accurate and it leaks, Worse £25 I've spent
August 13, 2021
Reply from Flaskie
Hi David,
We are sorry to hear your Flaskie is defective, this is not normal. Please email us at: support@flaskie.co.uk with your order number and we would gladly replace it for you.
Regards,
Flaskie Customer Support
Great little gadget
Great little gadget
Communication quick and efficient with firm
Recommend
August 13, 2021
Didn’t receive packages.
August 13, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.