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Rated 5 out of 5 stars

I bought two Flaskies off Amazon, one of the displays was sporadically working, frustrating with a new born. I was unable to contact seller on Amazon, so contacted Flaskie directly, they were unable... See more

Rated 5 out of 5 stars

The flask is a great size for travelling with, has a nice look to it, and the temperature display is really useful. There were some (understandable) delays in delivery time due to strike action. Wh... See more

Rated 5 out of 5 stars

after an email about not recieving my bottle after 3 months and not getting updates about my parsel i got deepest apologies. they explained to me that it was probably a big misunderstanding and they o... See more

Rated 4 out of 5 stars

Irecieved my 2 Flaskies eventually after a long wait but I was informed what was happening each time I emailed the company . The Flasks themselves are brilliant just glad I got them in time for Christ... See more

Company details

  1. Fashion Accessories Store

Written by the company

Made from high quality stainless steel. Keeping your drink warm or cool! Our Flaskie® Smart Flasks keep warm beverages fresh for up to 15 hours and cool drinks cold for up to 24 hours.


Contact info

3.9

Great

TrustScore 4 out of 5

79 reviews

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Rated 1 out of 5 stars

I ordered my Flaskie over a week ago…

I ordered my Flaskie over a week ago and still haven’t received it or received a delivery dates for it

August 4, 2021
Flaskie logo

Reply from Flaskie

Hi Jack,

I have just checked the tracking details and can see your item was delivered on 06-08-2021.

Regards,
Flaskie

Rated 1 out of 5 stars

the flask arrived dirty

the flask arrived dirty. I wrote complaining and as yet have been ignored . Certainly wouldn't buy again.

August 1, 2021
Flaskie logo

Reply from Flaskie

Hi David,

We are sorry to hear your Flaskie is defective, this is not normal. Please email us at: support@flaskie.co.uk with your order number and we would gladly replace it for you. We have checked and can confirm we have not received any communication from you.

Regards,
Flaskie Customer Support

Rated 3 out of 5 stars

Didn’t arrive in time

I ordered a flask 4 weeks ago and it still hasn’t arrived maybe this is because of the brexit but I ordered the flask for my vacation so I could have cold drinks now I’m on that vacation without the flask

July 30, 2021
Rated 2 out of 5 stars

Broken Flask

Bought one an the cap didn’t work at all an a new one was shipped out but didn’t come

July 10, 2021
Unprompted review
Flaskie logo

Reply from Flaskie

Hi Zach,

We are sorry to hear your Flaskie lid is faulty, please email us at: support@flaskie.co.uk with your order number and we would gladly replace it for you.

Regards,
Flaskie Customer Support

Rated 5 out of 5 stars

I can't stress enough how good these flasks are…

To start of with it takes a couple weeks for it to arrive but they are worth the wait. I'm very scaptical when companies claim to keep liquids cold/hot for a certain period of time but I kid you not "flaskie" are not kidding around. Firstly I have the 1500ml plus smart flask, I brought it fishing with coffee in, not sh**ing around 8 hours later I was still burning my tongue. Secondly with the heat wave we had ( June 2021 ) I used it for work ( I'm a bus driver ) I filled half with ice cubes the rest with squash, 48 hours later ( not joking ) it was like drinking ice water. I mean dunking your head in an alaskin lake in the middle of winter type cold. The 1500ml is great for picnics / camping /fishing etc but is very bulky for general use get the smaller one for work or out and about

June 17, 2021
Unprompted review
Rated 5 out of 5 stars

Nice Bottle!

Nice Bottle!
I just ordered the Flaskie Plus Smart Flask and I really like it. Good and fast Customer Support. Delivery was about ~4 Weeks because I live in Germany and because of problems with Royal Mail. Standard delivery is round about ~10 working days. Thanks Flaskie!

June 3, 2021
Unprompted review
Rated 1 out of 5 stars

After being told at purchase the…

After being told at purchase the shipping was Royal Mail 48 tracked I was disappointed when 2 weeks later I still hadn't received anything. After speaking to someone their end they ensured me it would be on the way soon, another week goes by and then I got a txt telling me it had been dispatched on the 16th of May with tracking Info which was useless and the tracking was never updated. Over a week later the flask arrived and I can't use it as it has such a strong chemical smell that it affects whatever drink is in there. Absolutely vile! Very disappointed

May 26, 2021
Unprompted review
Flaskie logo

Reply from Flaskie

Hi Katie,

We apologise for the delay in delivery. We have noticed slight delays with some parcels being delivered by Royal Mail due to recent events. We were advised by Royal Mail to wait for 14 working days before we can escalate anything further.

Regarding the "chemical smell", this is completely normal with brand new stainless steel flasks and the odour will disappear after two washes. Rest assured it is completely safe to use.

We are sorry for the inconvenience caused.

If you have any other queries, please do not hesistate to contact us at: support@flaskie.co.uk

Regards,
Flaskie (Customer Support)

Rated 1 out of 5 stars

I ordered the bottle but I never got it

I ordered the bottle but I never got a confirmation email that I ordered it and it still hasn't been delivered after a month.

May 23, 2021
Flaskie logo

Reply from Flaskie

Hi Arnie,
​​
I can confirm your order was sent out on Monday (17th May) via Royal Mail and on it's way to you. We have noticed slight delays with some parcels being delivered by Royal Mail due to recent events. We have been advised by Royal Mail to wait for 14 working days before we can escalate this further. The tracking number should be updated once royal mail have attempted a delivery as it was sent using a delivery confirmation service, not a fully tracked service. Please do let me know if you have not received within this time frame.

I have requested a replacement order to be placed for you just incase this does not turn up.

Thank you for your patience and understanding.

If you have any other queries, please do not hesistate to contact us at: support@flaskie.co.uk

Regards,
Flaskie (Customer Support)

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