Flawless Fine Jewellery Reviews 

452
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, knowledge, and dedication, making the entire process enjoyable. Many people highlight the outstanding customer service, noting that interactions were smooth, personalized, and stress-free from start to finish. Reviewers consistently commend the high quality of the products, with many finding their rings to be beautiful, perfectly sized, and exactly as envisioned. The overall experience is described as efficient, transparent, and enjoyable, with customers appreciating the clear advice and guidance provided throughout.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising individuals for their exceptional... See more

Product

Customers consistently note positive experiences with product, particularly regarding engagement rings, with... See more

Service

Consumers find service to be positive, with many reviewers highlighting the knowledgeable and helpful staff,... See more

User experience

Users describe positive interactions with user experience, with many highlighting the helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many feeling genuinely looked after and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far, I have had a great experience with flawless fine jewellery. I have visited various jewellers in my hunt to find the perfect engagement ring. I came in with 0 experience and there was a space... See more

Rated 5 out of 5 stars

Kishan and his colleagues (Ish, Ash and Serge) provided a fantastic and immaculate service to my fiancée and me. She and I had visited multiple jewellers before finally finding Flawless Fine Jewel... See more

Rated 5 out of 5 stars

Ordered an engagement ring from Flawless. I was looking for a ring that was unique and this was the only place that I could find!! Maria was knowledgeable and very helpful. Received the ring a few wee... See more

Rated 5 out of 5 stars

I came to visit Flawless Fine Jewellery on 28th May and was assisted by Phawa. Her help was invaluable, made the whole process very straightforward, and took all the stress away. Very happy with the s... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Gift Shop
  4. Jeweler
  5. Wedding Store

Written by the company

Hey there, we're Flawless Fine Jewellery. We're a family run jeweller based in London's Hatton Garden. Specialising in bespoke engagement rings, wedding bands, certified natural and lab grown diamonds as well a vast array of coloured gemstones. At the heart of Flawless Jewellery, lies a dream; The pursuit of thoughtful design, exquisite craftsmanship and above all else, the highest level of care to each of our clients desires and needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

452 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(452)

280 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered an engagement ring from…

Ordered an engagement ring from Flawless. I was looking for a ring that was unique and this was the only place that I could find!! Maria was knowledgeable and very helpful. Received the ring a few weeks ago and was very happy with the ring and service. The ring looks amazing and high quality. Would 100% recommend Maria and Flawless to anyone looking for jewellery. Will be getting wedding bands from here!!

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

High recommend!

Really chuffed with my purchase here. Phawa took the time and care to guide me through the process, answering all my questions along the way. This made me feel confident in my decision and I’d recommend this to anyone!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Custom engagement ring

Had the pleasure of dealing with Kishan to create a custom engagement ring. I met with him twice and he could not of been more helpful. Very knowledgeable and great in giving advice on what he thought would work well and what wouldn’t. I was well informed of the process and how long they expect each stage to take. I would definitely use Flawless again. Thanks Kishan and Flawless team!

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Maria was great, helped narrow down the options and made it easy to choose. I would definitely recommend to anyone looking to make a purchase.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Engagement Ring

Maria was helpful beyond belief. She was available for any questions and made the whole process so easy and I couldn’t recommend Flawless Fine Jewellery and the team.

From the outset, the process was so easy and made even simpler by Maria. Highly recommend.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Maria was just amazing

Maria was just amazing, she was able to listen and adapt to exactly what we were looking for. We felt complete trust in her advice and have ended up choosing the perfect engagement ring. Thank you Maria! A&M x

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent bespoke engagement ring…

Excellent bespoke engagement ring experience.

I spent quite a bit of time researching jewellers before deciding to proceed, and I’m very pleased that I chose to work with Phawa. The entire process has been smooth, transparent and enjoyable from start to finish.

Phawa was patient when discussing design ideas, offered helpful guidance without being pushy, and provided regular updates as the ring progressed. The service has felt personal throughout, which gave me confidence that the final piece would be exactly what I had in mind.

A professional and trustworthy experience that I would happily recommend to anyone looking for a custom engagement ring or wedding jewellery.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Best store and service

I came to flawless fine jewellery after going to many shops and feeling very deflated as I felt I wasn’t getting closer to knowing what sort of engagement ring I wanted.
Going here was the best decision I made and meeting Kishan! Kishan helped me go through every single style of ring I had thought of, helped me have a clearer idea of what ring would suit me and helped me find my dream ring! My partner and I are so happy we came across this store, and in particular with the quality of service we received from Kishan and have also recommended him and the store to many of our friends and family!

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Help Throughout the Design Process

Maria was incredibly helpful throughout the entire process of designing my engagement ring. She took a genuine interest in bringing my vision to life and was always patient, responsive, and attentive to the details that mattered to me. Her dedication and enthusiasm made the experience enjoyable and stress-free. I really appreciated the effort she put into making the design happen exactly as I had hoped. Thank you, Maria, for your outstanding service and support. Archie says hi as well :)

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I had an excellent experience working with Maria while searching for the perfect diamond. She was incredibly caring, professional, and genuinely focused on helping me find exactly what I was looking for. Her customer service was outstanding, with fast and responsive communication throughout the entire process. Maria took the time to answer all my questions, provided helpful advice, and made me feel valued as a client. I highly recommend Maria to anyone looking for a knowledgeable and dedicated professional. Thank you for making the experience so smooth and enjoyable!

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you!

Maria helped my fiancé choose the perfect ring! She was so helpful and gave great advice - including working out my approximate ring size. The ring is beautiful and they also resized it for us afterwards. We will definitely return here for our wedding bands!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Phawa was amazing at guiding me through…

Phawa was amazing at guiding me through the process and explaining how others in Hatton garden may offer a cheaper price but this comes at a quality cost. I explained my needs and the first ring that was brought out was the one I went with. Very helpful and would recommend

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Experience with Phawa!

Had an amazing experience with Phawa today! It was our first time shopping for engagement rings, and she was incredibly knowledgeable and showed us a wide range of options. I’d highly recommend asking for her if you visit.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

A huge thank you to Phawa who helped us…

A huge thank you to Phawa who helped us with engagement rings today. She was warm, professional, and incredibly helpful. Her advice and patience made the whole experience enjoyable and stress-free. Highly recommended.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Maria was very helpful and knowledgeable when helping me choose the ideal engagement ring. There were many things I hadn’t even thought of when I presented her my ideas and I appreciated her transparent opinions based on all her experiences

May 30, 2026
Unprompted review

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