Fleetsauce Reviews 

268
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and dedicated team members who provide prompt assistance and friendly support throughout the entire vehicle leasing journey. Many people highlight the exceptional customer service, noting that queries and phone calls are handled efficiently with great personal attention from initial enquiry to final delivery. Consumers also emphasize that the overall ordering process is wonderfully smooth, efficient, and stress-free when dealing with the knowledgeable team. Some reviewers were not happy with unexpected delivery delays, extended waiting times, and occasional communication issues regarding vehicle handovers and supplier updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are always... See more

Service

Reviewers highlight positive aspects of service, praising the quick responses, helpful support agents, and... See more

Customer service

People report positive experiences with customer service, highlighting transparent communication and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that cars arrived on time and that the... See more

Response time

Consumers find response time to be exceptionally positive, frequently praising quick email replies, swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been working with Artur and his colleagues at Fleetsauce for the last 5 cars and never had one issue, they bend over backwards to help and are always super polite and friendly. If you are looking... See more

Rated 5 out of 5 stars

Everything went to plan.Car delivered on time. Communication from Steven and Luke was brilliant. Would definitely go through fleetsauce when choosing my next car. Highly recommend.

Rated 5 out of 5 stars

Brilliant service from Fleetsauce. Very professional company, kept us updated and informed all the way through the leasing process. Car came as arranged. Luke and Lewis were 1st class always on the e... See more

Rated 5 out of 5 stars

Excellent experience throughout. Genuinely helpful and proactive people that are available on the phone. Just a simple setup that works very well. Couldn't really fault anything from the initial enqui... See more

Company replied


Company details

  1. Leasing Service
  2. also in
  3. Car Rental Agency

Written by the company

Fleetsauce was established to serve customers who have often been overlooked by larger leasing companies. We take pride in fostering strong relationships with both current and prospective clients. Our goal is to build a successful, proactive business based on these connections, ensuring that every customer receives the attention and support they deserve. From contract hire to fleet management, we offer comprehensive and bespoke solutions tailored to both business and personal customers. We are committed to being open and honest in all areas of our business, ensuring a transparent and trustworthy experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(268)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience right from the initial…

Great experience right from the initial quote stage to updating on order progress and then arranging the delivery right to my door. Have ordered several cars through them and will continue to do so.

June 20, 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

We're glad the whole process was a great experience for you. We strive to be consistent with our service throughout. We truly appreciate your continued support. Thank you!

Rated 5 out of 5 stars

Excellent

I was kept very well informed during the whole process.
Both Artur my account manager and Rachael from customer support were extremely helpful from the initial sourcing of the vehicle to the final delivery arrangements. They also answered any queries I had very promptly and I honestly couldn't have asked for a better service. Ten out of ten !!!!!!!!

June 14, 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

We are really pleased to hear that you felt well-informed throughout the process. We always aim to keep our customers assured every step of the way. From the initial inquiry to the delivery of your vehicle, we are glad everything went smoothly and you were kept up to date. We truly appreciate your review and we hope you enjoy your new vehicle. Thank you.

Rated 5 out of 5 stars

The Team at Fleet Sauce are on their A Game

The Team at Fleet Sauce are on their A Game - really good team, courteous, friendly, efficient and really helpful. Give Claire Fogg and Rachel Williams a chance to business with you and you won't be disappointed.
Not pushy at all, simply good at their jobs and a pleasure to do business with.

June 7, 2024
Unprompted review
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Reply from Fleetsauce

Thank you for your review; we really appreciate it. We're glad you found it a pleasure to deal with us and that you found our service efficient and friendly. If you need anything else, please let us know. Thank you once again!

Rated 4 out of 5 stars

Car arrived on time and handover very…

Car arrived on time and handover very professional
All good..

June 5, 2024
Unprompted review
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Reply from Fleetsauce

Thank you for your review, it is much appreciated. We're glad your car was delivered when expected and everything went smoothly. Please don't hesitate to reach out if you have any further questions or need assistance. Enjoy your new car!

Rated 5 out of 5 stars

My 2nd lease car with Fleetsauce has…

My 2nd lease car with Fleetsauce has arrived, without any problems. My previous Fleetsauce car was also returned without any issues, so i'm happy with everything.

May 16, 2024
Unprompted review
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Reply from Fleetsauce

We appreciate your review. We are pleased to hear that both of your experiences with us were issue-free and that you are happy with our service. We hope you enjoy your new car. If you need anything else, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Great communcation prior to vehicle…

Great communcation prior to vehicle delivery. The delivery driver was very helpful and informative.

May 7, 2024
Unprompted review
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Reply from Fleetsauce

Thank you so much for your review! We're delighted to hear that you had great communication. We hope you enjoy your brand-new vehicle. If you need anything else, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Fantastic service from Clare Fogg

Fantastic service from Clare Fogg, ordered the car and it was delivered within two week.

May 1, 2024
Unprompted review
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Reply from Fleetsauce

We are pleased to hear you received fantastic service from Claire, and your car was delivered in just two weeks! We always strive to give the customer the best experience possible with us. If you need anything else, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Third time we have used fleetsauce. Will use them again

Third time we have used fleetsauce.

Always had exceptional service from Luke Wiliams.

Very helpful. Great advice on car options and excellent follow up service throughout.

April 17, 2024
Unprompted review
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Reply from Fleetsauce

Thank you so much for your review! We're delighted to hear that you had a great experience, and we're glad Luke was able to assist you. We always strive to help our customers throughout their entire process. If you have any further questions or need assistance, please feel free to reach out.

Rated 5 out of 5 stars

Excellent service

Artur was very helpful and all could not have run more smoothly. Excellent service all round

April 8, 2024
Unprompted review
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Reply from Fleetsauce

It's wonderful to hear that Artur provided consistent support and delivered excellent service throughout. We always appreciate such positive feedback, and if you ever need anything else, please don't hesitate to reach out.

Rated 5 out of 5 stars

Artur Sousa was very helpful

Artur Sousa was very helpful, taking the time to provide me with many quotes and advice before I eventually made my choice of car. Thank you Artur.

April 5, 2024
Unprompted review
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Reply from Fleetsauce

Thank you for your feedback! We're glad to hear that Artur was helpful during your experience with us. Providing excellent service to our customers is always our top priority. If you need anything else or have any further questions, please don't hesitate to get in touch.

Rated 5 out of 5 stars

The service i received from the team at Fleetsauce

The service i received from the team at Fleetsauce was absolutely fantastic. I have to say i i must be a nightmare with how i have changed vehicles that i want but the team pushed through my requests and found me a fantastic vehicle and a fantastic price. The team was so professional and friendly. They dealt with me like they knew me. I am over the moon with my vehicle and the team at Fleetsauce. Matthew, Lewis and Steve in particular. Well done guys and thanks once again.

April 3, 2024
Unprompted review
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Reply from Fleetsauce

We really appreciate your kind words about our team, and we're happy they were able to get exactly what you wanted sorted out. If you need anything else, please feel free to contact us anytime.

Rated 5 out of 5 stars

It's our third car lease using Fleet…

It's our third car lease using Fleet Sauce. Great service from all the team, superb price too.

March 14, 2024
Unprompted review
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Reply from Fleetsauce

Thank you for the review; we really appreciate it. We're pleased to hear that we were able to assist you with your most recent car lease and that our team delivered on both price and service. If you ever need anything else or have any questions, feel free to reach out.

Rated 5 out of 5 stars

Very good customer service

Very good customer service by Artur, everything was dealt with quickly and efficiently. My car was delivered on time and I’m loving it. Thank you!

March 12, 2024
Unprompted review
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Reply from Fleetsauce

Thank you for sharing your positive experience with us. We appreciate your kind words about Artur's excellent service and are glad everything went smoothly with your car delivery.
If you have any further questions or need assistance, don't hesitate to reach out.

Rated 5 out of 5 stars

Top notch customer service from day 1!

Top notch customer service from day 1!! They took time to listen to my requirements and worked hard to secure the vehicle. I would have no hesitation recommending Fleet Sauce and personal shout out to Luke Williams for being awesome!

March 8, 2024
Unprompted review
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Reply from Fleetsauce

Thank you so much for your glowing review! We are thrilled to hear that you had a good experience with Fleetsauce from day one. Providing excellent customer service and meeting our customers' requirements is our top priority, and we are delighted that we were able to secure the perfect vehicle for you. We are glad Luke was helpful throughout for you. We truly appreciate your support and look forward to working with you again in the future.

Rated 5 out of 5 stars

Fleetsauce are a very good service…

Fleetsauce are a very good service company, who excel in their efforts. The team is lead by example and it really noticeable. Using Fleetsauce takes the hasssle away from replacing Fleet vechicles.

February 19, 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your feedback!
Making fleet vehicle replacement hassle-free is what we aim for at Fleetsauce. We appreciate your feedback and look forward to working with you again in the future.

Rated 5 out of 5 stars

Loving my new car

Fleetsauce was very helpful in finding the right car for me within my price range. My car has met all my expectations and thoroughly enjoying driving it.

February 14, 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

It is lovely to hear that you are happy with your car, and it is great to know that Fleetsauce was able to help you find the right vehicle within your price range. If you ever need anything else or have any questions, feel free to reach out.

Rated 5 out of 5 stars

Excellent company to do business with…

Excellent company to do business with very helpful and always kept me informed on progress of new vehicle a big thank you to Claire and Carol for all there help

February 9, 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

We are glad you experience throughout was excellent! Customer satisfaction is our top priority, and we're delighted that Claire and Carol were able to provide you with the assistance you needed. We appreciate your business and if you need anything else at all don’t hesitate to reach out.

Rated 5 out of 5 stars

1st time leaser

This was our 1st time leasing a van, the team were really helpful along the way and helped us to choose the right van

February 1, 2024
Unprompted review
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Reply from Fleetsauce

We're delighted to hear that your first van leasing experience with us went well. Our team is dedicated to providing the best service. If you have any more questions or need further assistance, feel free to reach out anytime.

Rated 5 out of 5 stars

Excellent service by the team

Correct model delivered and on time as promised.

January 25, 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your kind words! We are happy to hear that you received the correct model on time. If you ever need anything else, just give us a call. We appreciate your business!

Rated 5 out of 5 stars

Excellent.

Excellent, friendly service from Lewis and Luke. They were able to get the car I wanted within two weeks.
Very good experience from start to finish.

January 24, 2024
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

We are really pleased to hear that you had a fantastic experience with us, and it's great to know that Lewis and Luke were helpful throughout. At Fleetsauce, our goal is to provide customers with the best possible experience, so we are thrilled that you managed to get the car you wanted so soon. If there anything more, we can do for you, please let us know.

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