Flight Centre Australia - Round the World Travel Experts Reviews 

Ellen at Baulkham hills was so helpful and patient, highly recommend her

Thanks so much for your help, I really appreciate the time and effort into finding different flight options for me. Yor outstanding service and dedication are truly appreciated

Not so good.

I had an exceptional experience working with Emma Wilkinson from the South Brisbane team. Her professionalism and expertise were truly outstanding and made what could have been a stressful process of organising group flights feel completely effortless!

Emma was incredibly attentive throughout, taking the time to understand all of my requirements and ensuring every detail was met with care and precision. Nothing was overlooked, and her communication has been clear, timely, and reassuring at every step.

Even now, she continues to be attentive and responsive to any questions I have, which has been incredibly reassuring and much appreciated.

I am extremely grateful for her support and cannot thank her enough for the effort she has put in to make everything run smoothly. I am absolutely delighted with the service and couldn’t be happier with the overall experience.

I would highly recommend Emma to anyone looking for assistance with travel arrangements. With the rise of online booking technology, it’s easy to assume everything can be handled independently, but this experience has shown me that having someone as knowledgeable and attentive as Emma makes a significant difference and is well worth it.

Wonderful experience dealing with Fiona. If you want efficient and friendly customer service Fiona is the person for you.

Fiona was very helpful. I changed my mind several times, which no doubt would have been frustrating but it wasn't an issue for Fiona. She helped me every step of the way and was very accommodating. Highly recommend.

Please be careful when booking your holiday online with flight centre i had to cancel my flight home and move it because of a family tragedy.

I did all the right things did everything with in the time limit and they never did anything about it never heard back from them
Called mutable times saying we are sending an email now and I never received one
Keep calling just got passed around
Then they wanted to sting me $300 for not turning up to the flight even though I did the right thing and what I was ment to do

They never got in contact with me never helped me nothing I had to book a whole new flight my self and I was out of pocket from bad customer service even though i paid for all the flight and travel insurance incase these things happen .

I have never booked a flight with them since and never will

My regular agent Elouise at flight centre Travel group in Grey street south point Brisbane is one of the most knowledgeable, super efficient, genuine obliging down to earth ,caring ladies I have met so helpful and considerate highly recommend any world travel get in touch with her

Liz has booked many trips for us - Liz in obliging and helpful with suggestions and advice. Offers prompt service in getting the information to us.

We have followed Liz from Wollongong to Melbourne.
We now communicate via email and phone and still have great service.

Highly recommend chatting with Liz about your plans or holiday, or travel - bookings.

Fiona Smith has been an absolute professional throughout my holiday booking. My first world ticket, Fiona asked my budgets, my preferences, answered any questions I had. Came back to me with all my required destinations and within price range. Providing lots of advice and feedback to assist. I cannot recommend Fiona enough she is amazing at her role. We have had numerous calls back and forth, no stone left unturned. I leave on my big trip this Sunday. Thanks Fiona for everything 🙏

Emma is amazing! She was super considerate, caring, personable, and thorough. She made the experience of booking flights a lot less daunting and made me feel like I could approach her with any questions, even if they were silly. Would definitely be using her as my travel expert for future trips!

I’ve been working with Fiona Smith with my Around the World Ticket this year. She has been extremely helpful setting up flights, tours and insurance. Being on the other side of the world it is a relief knowing she is there to help with any problems or answer any questions. She is prompt and clear, and quick to respond. Would recommend her services and happy to keep working with her for the remainder of my trip!

Alana was amazing. We booked our flights and tour to Morocco with Alana Pilcher and she was super helpful and resourceful in terms of flight times, pricing and ideas for great places to stay. Then when the middle east conflict happened, she kept us up to date and helped cancel / postpone our holiday. And book another holiday, just as helpful as the last!

Liz provided excellent customer service in a timely manner. She was friendly, thoughtful and detail orientated. Grateful for wonderful service

Friendly, professional and attentive service.
We have been more than happy with the help we have received planning our holidays over the past 5 years.
Tyla is always a pleasure to deal with and makes our trips seem so easy to organise!

11 stars out of 10 for Tina Mooney from the South Brisbane office!! Tina helped get us great prices and times on our original Emirates flights to Europe. Greatly appreciated as we flew into one destination and out of another. Then when the Middle East war broke out, she excelled even further finding us British Airways flights with similar times and prices because we acted quickly. We cannot recommend her highly enough. She's a fantastic asset for Flight Centre!

Amazing help saved me from many complications she deserves 100% respect!!

Fiona is just the best travel agent anywhere. She’s very efficient & she’s really good at getting good airfares & tours. Fiona listens to what you want in your travel plan & goes 110% over & beyond to assist you with all the tickets & itinerary. I have been a client with Fiona for many years & I hope she never leaves Flight Centre because she’s brilliant at what she does best …TRAVEL !!!

The company put a block on my profile when I was wrongly charged in 2019 and despite all charges being dropped the profile remains blocked. It is bad enough that FCL underpay their staff and treat them so badly but to treat loyal paying customers this way is disgraceful

We had the need to revisit our travel itinerary and related flights to Dubai. Give the current war situation in that region of the Middle East East we decided to change our flight arrangements to get to Europe. We contacted Fiona Smith our Senior Travel Consultant and we are pleased to confirm that Fiona was able to rebook our flights in what were very difficult circumstances, Fiona was able achieve what we need with a lot of constraints imposed by what was happening with international airlines flights at this time.