Flight Centre AustraliaReviews 

27,811
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,765 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the booking process smooth and stress-free. Many people highlight the excellent customer service, appreciating the personalized advice and efficient handling of their holiday arrangements. Reviewers often mention that the company's service ensures everything goes like clockwork, from flights to accommodation, leading to flawless and enjoyable holidays. However, some customers also noted issues, such as being booked on incorrect flights or having hotel reservations for the wrong number of people. A few other people also felt that customer service was unhelpful or slow when trying to make changes to bookings, with some experiencing errors in their travel plans. There were also instances where outdated passenger information led to issues due to incorrect details on airline tickets.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, prompt, and friendly... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the ease and... See more

Holidays

Consumers find holidays to be a positive experience, with many reviewers praising the helpful and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren from Cockburn Gateways has been extremely helpful firstly organising an amazing trip for us then unfortunately we had to cancel for medical reasons. She went above and beyond to help us claim b... See more

Company replied

Rated 5 out of 5 stars

A shout out to Anna R at the Blacktown office who did an amazing job at helping us out yesterday. She listened and provided options. She answered all our questions and found options that worked for us... See more

Company replied

Rated 5 out of 5 stars

Ellen, Warringah Mall store helped us craft a superb first Fiji holiday in 2025. Including helping me keep it a secret birthday flight for my wife of 40years. Every detail was clear, simple and flaw... See more

Company replied

Rated 5 out of 5 stars

Efficient, prompt and friendly service by consultant Ben Chidgey who found a tour that matched our requirements exactly. Had it all sorted, booked and confirmed in a matter of hours. Was very impres... See more

Company replied


Company details

  1. Travel Agency

About Flight Centre Australia

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

28K reviews

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Asks customers to review

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4.6

All reviews

(27,811)

2,636 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful. Not pushy at all, let us take our time to make decisions. Sarah was exceptional for our first experience with Flight Centre.

June 12, 2026
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Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

This is the second holiday I have…

This is the second holiday I have booked with Jayme. Dealing with the same person is important especially when the original experience was great. She knows her stuff and knows where to look to find updates and additional information. She is very thorough and I feel certain there will be no nasty surprises along the way. Whilst the travel is to New Zealand and probably fairly simple in itself, she made it a seamless purchase. I will continue to use her services for future travel bookings.

June 12, 2026
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Reply from Flight Centre Australia

We appreciate you taking the time to leave this fantastic review. We love to see how the team have made your booking experience so seamless and efficient 😍

Rated 5 out of 5 stars

The knowledgeable staff member

The knowledgeable staff member

June 12, 2026
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Reply from Flight Centre Australia

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Great thorough service

Everything was managed quickly and thoroughly with every aspect of our trip covered. I always use Flight Centre as I know they give information on all aspects that I might need covering. Thanks Sharon

June 11, 2026
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Reply from Flight Centre Australia

We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!

Rated 5 out of 5 stars

We recently had the pleasure of working…

We recently had the pleasure of working with Sarah Rixton at Hastings Flight Centre, and we couldn't be happier with the service we received.

From the very beginning, Sarah was professional, friendly, knowledgeable, and incredibly attentive to our needs. She took the time to understand exactly what we were looking for and went above and beyond to ensure every detail of our trip was perfectly organised.

June 12, 2026
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Reply from Flight Centre Australia

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Great experience

The staff were patient, knowledgeable and extremely helpful. Prices are reasonable and recommendations really made the trip a wonderful experience. (Except for Jetstar which was a below par experience which had nothing to do with flight Centre)
I’ll use them Flight Centre again (in fact I already have the next trip planned because it was just so easy with them.) I used the store in Miami Plaza and Mozhan, our consultant, was excellent and always ready to help.

June 11, 2026
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Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

In just 1.5 hours our consultant Roy…

In just 1.5 hours our consultant Roy helped us to book our entire holiday in Vietnam. He had a lot of really relevant and practical information that helped us to make the correct decisions. We know that we couldn't have achieved the same result by booking it ourselves.

June 6, 2026
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Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

thanks to carli for her help booked…

thanks to carli for her help booked 11th may to 31st may to our trip to singapore will go book again

June 2, 2026
Unprompted review
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Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Always help me achieve what I had…

Always help me achieve what I had envisioned for my travels and offered helpful additional ideas to make travel special. Thank you ✈️😎🚅

June 11, 2026
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Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

I had to re-book a flight 12,25pm…

I had to re-book a flight 12,25pm 11/06/2026. It was a very stressful call for me. The customer service person was super helpful. And helped me get on the next flight to Hobart. I managed to get there. And I am thankful for the help I have gotten. I want to say thanks s much for the help. And I am sorry I was so stressed, but you helped me. And I got to go to where I needed to be. The service was impeccable and the service officer went above and beyond. Please reward them. They deserve it. Again I apologize but thank you so much.

June 11, 2026
Unprompted review
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Reply from Flight Centre Australia

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Matthew Shea was an exceptional help…

Matthew Shea was an exceptional help. He made sure my qatar refund was promptly returned and I received it just in time for my new trip. Thankyou for suggesting I take a look at China during my layover Matt. Myself and a fellow Australian went to see the great wall. It was amazing. Thankyou for everything Matt!

May 1, 2026
Unprompted review
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Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

We have dealt with Lucy in the Lismore…

We have dealt with Lucy in the Lismore office for a few overseas trips over the last couple of years. She is fantastic to work with and very helpful with all the questions I ask.

June 11, 2026
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Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Great service, well done

Great service, polite and friendly and very knowledgeable, made us feel at ease. Well done 👏

June 11, 2026
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Reply from Flight Centre Australia

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Extremely happy with Sally Horwath's…

Extremely happy with Sally Horwath's patience in booking my flight to Italy .
Camden office

June 10, 2026
Unprompted review
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Reply from Flight Centre Australia

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Very accommodating

Fiona was very helpful. I changed my mind several times, which no doubt would have been frustrating but it wasn't an issue for Fiona. She helped me every step of the way and was very accommodating. Highly recommend.

June 8, 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Europe here we come

We had a friendly and professional employee who was able to come up with the perfect travel itinerary that met our needs and includes everything we wanted to do. The booking process was all done right there and then.

June 9, 2026
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Reply from Flight Centre Australia

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

We love working with Kristen at…

We love working with Kristen at Cronulla Flight Centre. She goes to no end of trouble to make sure everything is the best it can possibly be from price to flights and all other information. We’ve done a couple of online bookings direct with travel companies but much prefer the personalised service we get from face to face with Kristen. She stays in contact informs us promptly of any changes or issues and makes us feel valued and special. Everything is printed out for us and gone through in detail to ensure we know exactly what’s happening and she is always available if we have any questions or concerns. Forget the online stuff. This is much less stressful and sociable and we get to speak to the same person every time

June 13, 2026
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Reply from Flight Centre Australia

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Tina at the Pines was excellent she…

Tina at the Pines was amazing she gave us very comprehensive information about our trip, which made it easy for us to decide on where we would go and for how long including accomodation and connecting flights and transfers. Will definately come back for our next trip..

June 10, 2026
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Reply from Flight Centre Australia

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

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