I never imagined facing 5 inches of groundwater in my basement, but after speaking with someone from the Flood and Water Pumps sales team, I felt confident this issue could be easily resolved. They su... See more
Company replied
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Review summary
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Reviews shaping this summary
There were some delays in delivery which were not your fault, but Tammy was brilliant in resolving effectively. The service and support she provided were absolutely first class. In my many years I hav... See more
Company replied
Purchased a submersible pump from floodandwaterpumps.co.uk The price was the most competitive and the delivery was very fast and secure. Extensive range of pumps and no problems with the whole proces... See more
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Dealing with 5 inches of ground water in my basement isn't something I ever though I would have to deal with, but following a chat with one of the Flood and Water Pumps sales team I was reassured that... See more
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Company details
- Water Pump Supplier
- Hose Supplier
- Irrigation Equipment Supplier
- Lawn Irrigation Equipment Supplier
- Pumping Equipment and Service
- Swimming Pool Supply Store
Written by the company
Water pumps and expert advice with next day delivery. For domestic and industrial use. Puddle pumps, sump pumps, engine driven pumps. Shop online or contact us for more information 0115 9870358
Contact info
Unit 36, NG14 6AT, Nottingham, United Kingdom
- 01159870358
- enquiries@floodprotectionsolutions.co.uk
- floodandwaterpumps.co.uk
4.6
Excellent
718 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Dealing with the company was great,
Dealing with the company was great,
Any questions I had were answered promptly .
Delivery was super fast
Product, fantastic
September 18, 2023
Fast response and very informative and…
Fast response and very informative and helpful. They were very patient considerate given I knew nothing about pumps.
September 18, 2023
TELEPHONE ADVICE PRIOR TO PURCHASE.
TELEPHONE ADVICE PRIOR TO PURCHASE.
NEXT DAY DELIVERY
September 11, 2023
Pump working well.
August 30, 2023
APP BPS Submersible Puddle Pump
Purchased a APP BPS Submersible Puddle Pump - Model:BPS-80 - 230V (3 Pin Domestic Plug) Delivered in good time. The pump works well and does the job.
August 30, 2023
it was as described no problems
August 31, 2023
The pump turned up on time and within…
The pump turned up on time and within day it was it use and it performed very well.
August 15, 2023
Perfect Pump !!
Gor really good advice when I enquired about which pump would be best for my use. The pump I received is really well made and is perfect for my use.
August 13, 2023
Online Advice and puddle pump review
I used the online chat to seek advice before purchasing. It was prompt and useful. The puddle pump and hose I chose was for occasional refilling of two 1000 litre IBCs' from a stream. The pump is easy to carry, set up and use and I am very pleased with the purchase.
August 13, 2023
I had no clue about pumps but this…
I had no clue about pumps but this company made it really simple. Thank you so much for your help
August 1, 2023
Unprompted review
Quick delivery
Quick delivery. Pump was easy to set up. Order process slick.
July 20, 2023
Unprompted review
Fantastic Experience!
Recommended by a friend, great efficient service and quick delivery of goods.
July 17, 2023
Unprompted review
Used my Stream pump in the recent…
Used my Stream pump in the recent thunderstorm and it was excellent.
Easy to use.
Quick to move the water.
The company delivered it really quickly too and made sure I had everything I needed.
I can see why these are 'The Pump Guys'. Super A***
July 26, 2023
Unprompted review
Nifty auto pump
Quick delivery.
Wasn't sure how to set the sensors on my pump but the support team on email were always quick to respond and it works well.
Would highly recommend the company and pump.
Thank you Toby
July 27, 2023
Unprompted review
Avoid This Company
Avoid This Company
This is quite possibly the worst company I have ever dealt with in my life.
I bought EGO 500 SELS Automatic Puddle Pump and paid for 24 hour delivery on the 21st July. The Pump turned up on the 25th July. I had to chase them whilst on holiday for updates and whilst their sales team will answer calls, their customer service team will not answer any calls and there is no number for them. Once I was back from holiday on the 2nd August I tested the pump.
The pump does not work at all. I have tried to call this company and both their phone lines and website state they are having a summer break and will be back on the 14th August. They don't even seem like a real company?
Hopefully, I will get my money back and they won't use the fact they have chosen not to work as a way to wriggle out of the 14-day returns.
Please save yourselves the trouble and buy anywhere else, just not from this company.
In response to Toby’s reply...
Within your basket, you sell delivery as a 24 hour delivery, but you make no reference to this within your Delivery Terms. You instead refer to a Next Day Delivery, so you’re intentionally mis-leading your customers.
You should make potential customers aware that you do not offer any phone customer service or aftersales. This is very poor and not to the standard any customer would expect. I can confirm that you attempted no trouble shooting, your initial response was to just blame me.
I asked you and your colleagues for a call but was constantly ignored. I asked you 3 times about the refund/returns policy and have been ignored on that point in each instance.
There are no “How to” videos on your site and if there are, they are well hidden and you provided none during our interaction.
I would urge your senior management team to conduct a full review of your customer service and aim to improve it for future customers.
August 2, 2023
Unprompted review
Reply from floodandwaterpumps.co.uk
Thank you for sharing your feedback, which we value in our ongoing quest for improvement. However, it's necessary to clarify certain inaccuracies within your review.
Having personally managed your support ticket, I possess a comprehensive understanding of the circumstances and interactions involved.
On the topic of your delivery, your pump was dispatched as planned, and a next-day service was utilised. You ordered your pump at 19.42 on Friday 21st June (after our 4pm cutoff), this was therefore dispatched Monday on a next day service and delivered on Tuesday 25th... which is the next day service as per the website. Delivery was right on time.
Our commitment to swift and effective support through our dedicated email channel remains resolute, and this commitment extends to your case. In situations like yours, where complexities arise, our initial step is a thorough troubleshooting process.
Your statement indicating the absence of sensors, despite the purchase of a pump equipped with adjustable sensors, compelled us to prioritise a meticulous troubleshooting approach, considering the clear presence of adjustable sensors in the pump.
It's important to acknowledge that issues can sometimes originate from settings beyond the pump itself. Notably, with the adaptable sensor feature of your purchased model, precise setup is paramount. Our intention wasn't to place blame, but rather to explore a potential avenue for resolution.
There appears to be a misunderstanding regarding our approach. Even during our team's holiday period, we maintained responsiveness to your queries and promptly offered troubleshooting guidance. Given the proven reliability of the model you possess, our primary recommendation was to verify the sensor settings. Should challenges persist, we openly offered to inspect the pump within warranty parameters.
Regarding our technical support phone line, logistical constraints and feasibility dictate our present inability to offer such a service. Our engineers are often occupied with on-site tasks, rendering real-time phone support unviable for online purchases. Instead, we've devised a digital support system that allocates tickets for prompt resolutions. This approach enables us to uphold product quality while ensuring access to our skilled team and offering excellent value through our online shop—a feat not achievable for most online retailers.
While acknowledging your video call request, we've invested in an array of instructive 'how-to' videos to aid our customers.
Our ongoing staff break reflects our dedication to our team's well-being. This break empowers them to return with renewed vigour, ready to protect communities from floods. During this period, we focus on training, inspecting flood defence structures, community initiatives, team cohesion, and preparing for future challenges.
I am optimistic that refining the sensor settings will address your concerns. We kindly ask you to reconsider your review, as we're committed to addressing your grievances and providing the optimal assistance you deserve. Should any challenges endure, we are fully prepared to conduct a comprehensive inspection within the warranty's framework.
Best Regards,
Toby
The clear advice following an…
The clear advice following an explanation of the problem. The speed of despatch and delivery.
July 24, 2023
Reply from floodandwaterpumps.co.uk
Thanks Ashley, glad to hear it :)
Pump supplied was a puddle pump…
Pump supplied was a puddle pump advertised as perfect for sumps. The pump failed to start at the factory set water depth. Spoke to the company’s technician who told me these pumps aren’t really suitable for sumps. Not fit for purpose!
July 24, 2023
Reply from floodandwaterpumps.co.uk
Hi Lee,
Thanks for your review and sorry to hear you're having troubles.
Whilst not a traditional 'sump pump', your puddle pump can be used in narrow chambers such as a sump, and so we would not have advised it couldn't. They are ideal for small spaces and certainly fit for purpose. Its a very popular model.
If you are having any problems with the sensors please do drop our support line an email and they can assist with a troubleshooting guide.
Many thanks
FPS Support
Fast delivery great price and good…
Fast delivery great price and good customer care would recommend highly 👍
July 20, 2023
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