I never imagined facing 5 inches of groundwater in my basement, but after speaking with someone from the Flood and Water Pumps sales team, I felt confident this issue could be easily resolved. They su... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The emergency flood kit is well packaged and has all the items needed to be accessed quickly (e.g. easy to use puddle pump, very easy to attach hosepipes and useful hydrosacks). The service from the... See more
Company replied
There were some delays in delivery which were not your fault, but Tammy was brilliant in resolving effectively. The service and support she provided were absolutely first class. In my many years I hav... See more
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Perfect communication from Tammy, she has really helped me solve a problem I have been meaning to deal with for some time. Really fast response means a customer does not move onto another site t... See more
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Company details
- Water Pump Supplier
- Hose Supplier
- Irrigation Equipment Supplier
- Lawn Irrigation Equipment Supplier
- Pumping Equipment and Service
- Swimming Pool Supply Store
Written by the company
Water pumps and expert advice with next day delivery. For domestic and industrial use. Puddle pumps, sump pumps, engine driven pumps. Shop online or contact us for more information 0115 9870358
Contact info
Unit 36, NG14 6AT, Nottingham, United Kingdom
- 01159870358
- enquiries@floodprotectionsolutions.co.uk
- floodandwaterpumps.co.uk
4.5
Excellent
705 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering straight forward,delivery…
Ordering straight forward,delivery great , adaptor from pump did not fit !
April 4, 2026
Unprompted review
Reply from floodandwaterpumps.co.uk
Good morning David thank you for taking the time to leave a review. It's very much appreicated. If you'd like to drop us an email abotu the issue with the adaptor we can look into this for you - support@floodprotectionsolutions.co.uk, as everything supplied should work together. Thanks FPS Team
Reply from floodandwaterpumps.co.uk
Hi Kelly, thank you for the review, FPS Team
Water pumps
Very helpful company and fast shipping with good products.
February 27, 2026
Unprompted review
Reply from floodandwaterpumps.co.uk
HI Rik, thank you for the kind review FPS Team
Outstanding service courtesy of Tammy
Outstanding service courtesy of Tammy. She immediately contacted me when stock was available and therfore made my day.
March 10, 2026
Reply from floodandwaterpumps.co.uk
Good morning Guy, thank you so much for taking the time to leave a review, it is very much appreicated. Thanks FPS Team
Efficient and Quality Product
Good product, delivered fast and with instructions. Would recommend!
February 25, 2026
Unprompted review
Reply from floodandwaterpumps.co.uk
Hi Francesco, thank you for leaving such a glowing review, FPS Team
The Pump was slightly delayed on the…
The Pump was slightly delayed on the delivery, but that was the transport not the company.
Although we've not used the product as yet, it looks a beast of a pump which looks very well made.
Trying it tomorrow!
March 3, 2026
Reply from floodandwaterpumps.co.uk
Hi Jon, thank you for taking the time to leave a review and the understanding about the delayed delivery. Thanks FPS Team
Great service…
Prompt delivery and excellent customer support. Item as described. Excellent service- would recommend
March 2, 2026
Reply from floodandwaterpumps.co.uk
Hi Mrs Higgins, thank you for the kind review, we've glad you found our service and support so good. Thanks FPS Team
To be honest quite disappointed in…
To be honest quite disappointed in product- well instructions for product. I just assumed I could phone up and speak to technical support/ that was the whole point of ordering from them- but no, you get an automated message telling you to email and someone will get back within 48 hours! Not good when you have a flooded basement. I’m a woman on my own and wanted step by step guidance- the booklet is crap. Virtually no water coming out the end of the tibe and beginning to think item is not fit for purpose.. wasn’t going to take to here to complain but they did email asking me to do survey so I am just being honest! Is there supposed to be a little torrent of water coming out of the blue nipple at the bottom of the device? I paid £140 as I thought it would be quicker than mop and bucket.. it’s not!
February 23, 2026
Reply from floodandwaterpumps.co.uk
Good morning Paula, I'm disappointed to read this review, we do always try to assist with any troubleshooting. I have checked and it does appear we have not received any phone call or emailf rom you about this issue so we haven't been able to provide any assistance as yet. I have emailed you directly with some advice on getting the pump working. Thanks FPS Team
Order arrived promptly
February 9, 2026
Reply from floodandwaterpumps.co.uk
Hi Madeleine, thank you for taking the time to leave a review, FPS Team
I could speak to a real person on the…
I could speak to a real person on the phone and she was helpful and informative . The pump arrived in two days in time to be used it was very effective.
February 3, 2026
Reply from floodandwaterpumps.co.uk
Hi Sally, thank you for leaving a lovely review thansk FPS Team
I couldn't give 5* because
I couldn't give 5* because the item was faulty. But the problem has been quickly dealt with and a replacement sent by return of posting.
January 28, 2026
Reply from floodandwaterpumps.co.uk
Hi, thank you for taking the time to leave a review. From the tracking the new pump has been delivered. We did double check before shipping that is was all correct. Hopefully this has been received safe and sound. Thanks FPS Team
Fast, efficient service
Fast, efficient delivery and follow up questions answered promptly. Just what you need in an area like flood protection.
January 19, 2026
Reply from floodandwaterpumps.co.uk
Hi Pat, thank you for leaving such a postive review. We always aim to please. Thanks FPS Team
A good competitive price
A good competitive price. Paid for next day delivery but did not arrive.
January 12, 2026
Reply from floodandwaterpumps.co.uk
Good morning John, thank you for taking the time to leave a review. We do apologise for the delayed delivery, looking at your order I can see it was delivered the following day. It appears that the order was placed very close to the cut off time for same day dispatch and the couriers had already been to collect that days parcels. Regards FPS Team
Everything I ordered was complied with
Everything I ordered was complied with, and the one question I had was answered very quickly in the next email.
January 9, 2026
Reply from floodandwaterpumps.co.uk
Hi Robert, thank you for leaving a review. Glad we could assist. FPS Team
Reply from floodandwaterpumps.co.uk
Hi David, thank you for taking the time ot leave a reveiw, FPS Team
I never imagined facing 5 inches of…
I never imagined facing 5 inches of groundwater in my basement, but after speaking with someone from the Flood and Water Pumps sales team, I felt confident this issue could be easily resolved. They suggested the right equipment to clear the water and prevent future flooding. The tools arrived promptly by the next working day and are performing excellently. Fingers crossed I won't need their assistance again! Thanks!
January 9, 2026
Unprompted review
Reply from floodandwaterpumps.co.uk
Hi Deborah, thank you for the very kind review FPS Team
Reply from floodandwaterpumps.co.uk
Thank you for taking the time to leave a review, as noted on the product page the 110v pumps are not supplied with fitted plugs.
Reply from floodandwaterpumps.co.uk
thank you for leaving a review, we appreciate you taking the time thanks FPS Team
Good company and quick response
Very good support sorted out a small issue very quickly. Once sorted out the pump is ideal for the reason that we bought it.
December 9, 2025
Reply from floodandwaterpumps.co.uk
Hi David
Thank you for the review, we're always happy to help as much as possible. Thanks again FPS Team
The whole process from start to finish…
The whole process from start to finish was excellent,
Thank you!!
November 28, 2025
Reply from floodandwaterpumps.co.uk
Hi Mark, glad we we able to help, thank you for taking the time to leave a review, FPS Team
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