I never imagined facing 5 inches of groundwater in my basement, but after speaking with someone from the Flood and Water Pumps sales team, I felt confident this issue could be easily resolved. They su... See more
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Review summary
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There were some delays in delivery which were not your fault, but Tammy was brilliant in resolving effectively. The service and support she provided were absolutely first class. In my many years I hav... See more
Company replied
Purchased a submersible pump from floodandwaterpumps.co.uk The price was the most competitive and the delivery was very fast and secure. Extensive range of pumps and no problems with the whole proces... See more
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Dealing with 5 inches of ground water in my basement isn't something I ever though I would have to deal with, but following a chat with one of the Flood and Water Pumps sales team I was reassured that... See more
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Company details
- Water Pump Supplier
- Hose Supplier
- Irrigation Equipment Supplier
- Lawn Irrigation Equipment Supplier
- Pumping Equipment and Service
- Swimming Pool Supply Store
Written by the company
Water pumps and expert advice with next day delivery. For domestic and industrial use. Puddle pumps, sump pumps, engine driven pumps. Shop online or contact us for more information 0115 9870358
Contact info
Unit 36, NG14 6AT, Nottingham, United Kingdom
- 01159870358
- enquiries@floodprotectionsolutions.co.uk
- floodandwaterpumps.co.uk
4.6
Excellent
717 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quality of the product
Quality of the product, timeliness of delivery and good value for money.
October 30, 2025
Reply from floodandwaterpumps.co.uk
Hi Gerry, Thank you for the kind words, we've very happy you are pleased with our products and service. FPS Team
Super service from these guys
Service from the team was great and products excellent but the next day DHL delivery was again an issue. DHL need to step up!
October 7, 2025
Reply from floodandwaterpumps.co.uk
Hi Thank you for taking the time to review, we have passed the feedback regarding DHL to the warehouse who organise the shipments. thanks FPS Team
Good service so far
Good service so far
SHAME YOU HAVE TO DOWN LOAD THE. “Shop APP “ to track the order
October 3, 2025
Reply from floodandwaterpumps.co.uk
Good morning Steve, thank you for taking the time to leave a review for us. For future reference you can tracking your order without downloading the shop app. You should have received a shipping confirmation email which would have the direct link to track your order, or contact us and we wiould be happy to forward the link to you. Thanks again FPS Team
My order came the next day
October 1, 2025
Reply from floodandwaterpumps.co.uk
Good morning Emerson, thank you for leaving a review FPS Team
Dealing with 5 inches of ground water…
Dealing with 5 inches of ground water in my basement isn't something I ever though I would have to deal with, but following a chat with one of the Flood and Water Pumps sales team I was reassured that this wan't a difficult situation to deal with. They recommended what kit to buy to empty the area and prevent it for filling again. The gear arrived the next business day and is working well. I hope I never have to contact them again!! :) Thanks.
September 24, 2025
Reply from floodandwaterpumps.co.uk
Good morning Martin, We've very pleased you are happy with the products and the service from our team. Thank you for taking the time to leave a review. All the best FPS Team
Really efficient service
Really efficient service. Delivered within 24 hours of placing the order. All products ordered were well packaged and delivered without any hassle. All paperwork e.g. invoices sent via email. Would use again and recommend to others.
September 15, 2025
Reply from floodandwaterpumps.co.uk
Good morning Andy, thank you for the very kind review, we appreciate you taking the time to submit it. Thanks FPS Team
A really good service from start to…
A really good service from start to finish, able to order the pump we needed and then arrange delivery to the Isle of Wight.
Pump arrived really quickly and we were able to get it set up and working within an hour of arrival.
September 4, 2025
Reply from floodandwaterpumps.co.uk
Hi Edward, happy to help and glad the pump arrived quicker than we expected. Thanks FPS Team
Great communication
Great communication, service and delivered next day. Nice to be able to talk to someone to make sure I ordered the right pump and accessories. KM Hereford
September 8, 2025
Reply from floodandwaterpumps.co.uk
Hi Kevin, so glad we could help get you sorted, thank you for taking the time to leave a review. Thanks FPS Team
Brilliant customer service and advice
Brilliant customer service and advice. I didn’t know the type of pump I needed but the advice got allowed me to purchase the perfect item - many thanks
September 2, 2025
Reply from floodandwaterpumps.co.uk
Good morning, thank you for taking the time to leave a review, we've very happy that you found our service and products to be brilliant :) Thanks FPS Team
Emergency flood kit department much better than their flood door department
The emergency flood kit is well packaged and has all the items needed to be accessed quickly (e.g. easy to use puddle pump, very easy to attach hosepipes and useful hydrosacks). The service from the Pump delivery department was excellent and the whole kit arrived promptly.
This was in stark contrast to the Flood Door department who refused to help when I last contacted them ! (and even couldn’t be bothered to provide a quote to try and get their flood door to work properly). A story of two completely different experiences and just goes to show that one department can provide excellent service while the other was hopeless !!
August 27, 2025
Reply from floodandwaterpumps.co.uk
Good morning Ellie, thank you for the 5star review. We've reached out to you via email about the flood door as we can't find any record of supplying a flood door to you so would love to try and figure that out for you. Thanks FPS Team
Order over the phone.
Order over the phone.
I got all the help I needed to buy the correct pump, with good advice to the best accessories I would need.
One day later it’s in its way.
Very good customer service
September 1, 2025
Reply from floodandwaterpumps.co.uk
Hi Jayne. thank you for taking the time to leave a review, we really appreciate it. thanks FPS Team
A good product delivered on time.
Seems like a good product which was delivered the next day as promised. Unfortunately I wasn't in to receive the delivery but it was redelivered the following day as requested by me.
August 13, 2025
Reply from floodandwaterpumps.co.uk
Hi John, Thank you for taking the time to leave a review. We really appreicate it. Thanks FPS Team
Very prompt delivery and great product.
August 8, 2025
Reply from floodandwaterpumps.co.uk
Thank you for taking the time to leave a review, we've very happy you are pleased with the item you purchased - FPS Team
FLOOD AMD WATERPUMPS - THE PLACE TO GO
Helpful advice and a good range of products enabled us to find just what we were looking for.
August 4, 2025
Reply from floodandwaterpumps.co.uk
Hi Mr Temel, thank you for your kind review, we've glad we were able to help FPS Team
Happy customer!
There were some delays in delivery which were not your fault, but Tammy was brilliant in resolving effectively. The service and support she provided were absolutely first class. In my many years I have never commended anyone so highly. The product she recommended is now installed and works perfectly. Thank you all guys.
August 4, 2025
Reply from floodandwaterpumps.co.uk
Hi Brian, thank you so much for the very kind words. We've glad you so happy with both our service and the products. Thanks FPS Team
Excellent Service
July 22, 2025
Reply from floodandwaterpumps.co.uk
Hi Sharon, thank you for taking to time to share a review, thanks FPS Team
Excellent and Fast service
July 14, 2025
Reply from floodandwaterpumps.co.uk
Hi Stephen, thank you for taking the time to leave a review, we've very happy that you found our service so good. FPS Team
Thanks, Tammy
Perfect communication from Tammy, she has really helped me solve a problem I have been meaning to deal with for some time.
Really fast response means a customer does not move onto another site to buy.
There's a lesson on how to run an internet-based company.
July 16, 2025
Reply from floodandwaterpumps.co.uk
Hi Tony, thank you for the very kind review Thanks FPS Team
Very happy
Really good pump well packaged delivered the day after ordering and lovely to know I could ask a real person for advice as I did the day before placing my order would definitely recommend this company
July 8, 2025
Reply from floodandwaterpumps.co.uk
Hi Stephen, thank you for the lovely review, we appreciate you taking the time to post it. Thanks FPS Team
Reply from floodandwaterpumps.co.uk
Hi Will, thank you for the review, I'm glad we were able to exceed your expectations. Thanks FPS Team
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