There were some delays in delivery which were not your fault, but Tammy was brilliant in resolving effectively. The service and support she provided were absolutely first class. In my many years I hav... See more
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My water pump failed in the garden (my fault), contacted Flood and Water Pumps late in the day about buying a new one - they responded the following morning with costs and timeline for delivery. Great... See more
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I never imagined facing 5 inches of groundwater in my basement, but after speaking with someone from the Flood and Water Pumps sales team, I felt confident this issue could be easily resolved. They su... See more
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Ordered a puddle pump at 3pm. It was with me 10am next day. I was pumping standing flood water out my garden by midday. I forgot to add an item, sent an email, received a phone call immediately, ite... See more
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Company details
- Water Pump Supplier
- Hose Supplier
- Irrigation Equipment Supplier
- Lawn Irrigation Equipment Supplier
- Pumping Equipment and Service
- Swimming Pool Supply Store
Written by the company
Water pumps and expert advice with next day delivery. For domestic and industrial use. Puddle pumps, sump pumps, engine driven pumps. Shop online or contact us for more information 0115 9870358
Contact info
Unit 36, NG14 6AT, Nottingham, United Kingdom
- 01159870358
- enquiries@floodprotectionsolutions.co.uk
- floodandwaterpumps.co.uk
4.6
Excellent
717 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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To be honest quite disappointed in…
To be honest quite disappointed in product- well instructions for product. I just assumed I could phone up and speak to technical support/ that was the whole point of ordering from them- but no, you get an automated message telling you to email and someone will get back within 48 hours! Not good when you have a flooded basement. I’m a woman on my own and wanted step by step guidance- the booklet is crap. Virtually no water coming out the end of the tibe and beginning to think item is not fit for purpose.. wasn’t going to take to here to complain but they did email asking me to do survey so I am just being honest! Is there supposed to be a little torrent of water coming out of the blue nipple at the bottom of the device? I paid £140 as I thought it would be quicker than mop and bucket.. it’s not!
February 23, 2026
Reply from floodandwaterpumps.co.uk
Good morning Paula, I'm disappointed to read this review, we do always try to assist with any troubleshooting. I have checked and it does appear we have not received any phone call or emailf rom you about this issue so we haven't been able to provide any assistance as yet. I have emailed you directly with some advice on getting the pump working. Thanks FPS Team
Order arrived promptly
February 9, 2026
Reply from floodandwaterpumps.co.uk
Hi Madeleine, thank you for taking the time to leave a review, FPS Team
I could speak to a real person on the…
I could speak to a real person on the phone and she was helpful and informative . The pump arrived in two days in time to be used it was very effective.
February 3, 2026
Reply from floodandwaterpumps.co.uk
Hi Sally, thank you for leaving a lovely review thansk FPS Team
I couldn't give 5* because
I couldn't give 5* because the item was faulty. But the problem has been quickly dealt with and a replacement sent by return of posting.
January 28, 2026
Reply from floodandwaterpumps.co.uk
Hi, thank you for taking the time to leave a review. From the tracking the new pump has been delivered. We did double check before shipping that is was all correct. Hopefully this has been received safe and sound. Thanks FPS Team
Fast, efficient service
Fast, efficient delivery and follow up questions answered promptly. Just what you need in an area like flood protection.
January 19, 2026
Reply from floodandwaterpumps.co.uk
Hi Pat, thank you for leaving such a postive review. We always aim to please. Thanks FPS Team
A good competitive price
A good competitive price. Paid for next day delivery but did not arrive.
January 12, 2026
Reply from floodandwaterpumps.co.uk
Good morning John, thank you for taking the time to leave a review. We do apologise for the delayed delivery, looking at your order I can see it was delivered the following day. It appears that the order was placed very close to the cut off time for same day dispatch and the couriers had already been to collect that days parcels. Regards FPS Team
Everything I ordered was complied with
Everything I ordered was complied with, and the one question I had was answered very quickly in the next email.
January 9, 2026
Reply from floodandwaterpumps.co.uk
Hi Robert, thank you for leaving a review. Glad we could assist. FPS Team
Reply from floodandwaterpumps.co.uk
Hi David, thank you for taking the time ot leave a reveiw, FPS Team
I never imagined facing 5 inches of…
I never imagined facing 5 inches of groundwater in my basement, but after speaking with someone from the Flood and Water Pumps sales team, I felt confident this issue could be easily resolved. They suggested the right equipment to clear the water and prevent future flooding. The tools arrived promptly by the next working day and are performing excellently. Fingers crossed I won't need their assistance again! Thanks!
January 9, 2026
Unprompted review
Reply from floodandwaterpumps.co.uk
Hi Deborah, thank you for the very kind review FPS Team
Reply from floodandwaterpumps.co.uk
Thank you for taking the time to leave a review, as noted on the product page the 110v pumps are not supplied with fitted plugs.
Reply from floodandwaterpumps.co.uk
thank you for leaving a review, we appreciate you taking the time thanks FPS Team
Good company and quick response
Very good support sorted out a small issue very quickly. Once sorted out the pump is ideal for the reason that we bought it.
December 9, 2025
Reply from floodandwaterpumps.co.uk
Hi David
Thank you for the review, we're always happy to help as much as possible. Thanks again FPS Team
The whole process from start to finish…
The whole process from start to finish was excellent,
Thank you!!
November 28, 2025
Reply from floodandwaterpumps.co.uk
Hi Mark, glad we we able to help, thank you for taking the time to leave a review, FPS Team
Fantastic advice and guidance to the…
Fantastic advice and guidance to the correct pump for an unusual project. I will definitely use them again and recommend them.
November 19, 2025
Reply from floodandwaterpumps.co.uk
Hi Tim. thank you for the review, glad we could assist thanks FPS team
It’s class service all round
Good advice on pump choice followed by rapid delivery. Thanks
November 19, 2025
Reply from floodandwaterpumps.co.uk
Hi Mike, thank you for leaving a review. It's always incredibly rewarding to know that we have succeeded in our efforts. Your feedback is invaluable to us, and it motivates us to continue striving for excellence. Thanks again for taking the time to review our work. FPS Team
excellect service
excellect service. Plenty of advice when asked for and pump received within 24 hours.
November 13, 2025
Reply from floodandwaterpumps.co.uk
Hi Jan, thank you for taking the time to leave a review,, we're happy we were able to provide the help required. FPS Team
Good company, but poor postal arrangements
Company staff very pleasant and helpful. Product as described, but company let down by slow delivery time, possibly outside of their control, but they should be aware that if a customer pays a relatively high postage fee for next day delivery, then 3 working days (plus 2 for weekend) is too long.
Severe weather and need for signature affected on delibery time
November 13, 2025
Reply from floodandwaterpumps.co.uk
Thank you so much for your review and for choosing our service. I wanted to provide a bit of clarification regarding your recent order. Your order was placed on Thursday the 13th and was promptly collected by the courier on the same day. Unfortunately, our tracking system indicates that the courier encountered some delays on Friday due to local restrictions, which we believe may have been caused by the severe weather conditions.
The delivery attempt was then made on Monday, the next working day, but it seems there was no one available at the property to receive it. Fortunately, the delivery was successfully completed on Tuesday.
While we always strive to provide next-day delivery and pay for this service, it's important to note that this isn't guaranteed, especially during periods of adverse weather or when accessing flooded areas. We do our best to communicate this clearly online, emphasizing that while we aim for next-day delivery, it cannot always be guaranteed due to circumstances beyond our control.
We appreciate your understanding and patience in this matter. FPS Team
Tammy was brill
Tammy was brill. She answered all my queries and pointed me to the right pump.
November 17, 2025
Reply from floodandwaterpumps.co.uk
Hi Stephen, thank you for taking the time to leave such a lovely review. FPS Team
Brilliant service, next day delivery
Ordered a puddle pump at 3pm. It was with me 10am next day. I was pumping standing flood water out my garden by midday. I forgot to add an item, sent an email, received a phone call immediately, item was added to the delivery. Brilliant friendly service.
November 13, 2025
Reply from floodandwaterpumps.co.uk
Hi John, thank you for taking the time to leave a review, we've glad we could help and get the forgotten item sorted for you. Thanks FPS Team
Not a great experience.
Puddle pump and suction hose ordered for next day delivery, (which I paid for).
Next day only hose was delivered even though the pump was shown as "In Stock"
No pump isn't great when you have a flooded building!!!!!
November 6, 2025
Reply from floodandwaterpumps.co.uk
We’re really sorry to hear about your experience and completely understand how stressful it is to be dealing with flooding while waiting for vital equipment.
Both your pump and suction hose were dispatched on time for next-day delivery. However, as they were shipped via different couriers due to their size and weight, one parcel was unfortunately delayed by FedEx. While we always pay for and aim to achieve next-day delivery, this service isn’t guaranteed, particularly during periods of severe weather or accessing flooded areas. We make this clear online that we aim for next day and use a next day service but that it cannot be guaranteed, as with any online order.
Our team did communicate with you outside of our normal working hours to help track your order and ensure it was prioritised for delivery. We’re glad to see the pump is now out for delivery today and hope it arrives promptly to help with your flood situation.
We do our very best to support customers during urgent situations like this and hope you’ll reconsider your review, as this delay was outside our control.
Kind regards,
The Flood and Water Pumps Team
Update: I can see this was delivered today for you 10/11/25 (the following working day)🙏. We apologise for the delay, and again kindly invite you to update your review to reflect the service from our team.
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