Sample orders quickly received. Easy process to order. Good quality flooring for price. Slight issue that two incorrect boxes sent. Phoned customer services who were very helpful and easy to deal with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Fooring King three times - all for urgent deliveries. Each time the items have arrived on time, in good condition and via courteous couriers. Having spent almost a year with an extension b... See more
Company replied
The flooring from flooring king was recommended by our son who is a joiner and fitter.He had used the product previously and liked the way it was as so easy to lay. Now it laid in the bungalows kit... See more
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We ordered the Polyflor Designatex – Chalk White Oak 2141 Absolutely stunning and great quality. We had a slight issue with delivery but the customer service was outstanding and they resolved the... See more
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Company details
About Flooring King
Written by the company
Why Flooring King?
At Flooring King, we are your one-stop destination for a diverse range of flooring solutions, from LVT and Engineered Wood Flooring to Laminate, Carpets, Carpet Tiles, Sheet Vinyl, Safety Floor, and essential Accessories.Based in the UK
Proudly based in the UK, we are driven by our promise to deliver unbeatable online prices. What's more? Enjoy free next-day shipping on all orders over £350.Customer Service
Our exceptional customer service team is always at your service, ready to assist with any flooring-related inquiries or issues you might face.Domestic & Commercial
Catering to both domestic and commercial clientele, we're here to ensure your flooring needs are met with precision and excellence. Welcome to Flooring King, where quality meets affordability.Shop By Flooring
Contact info
United Kingdom
- 0300 303 6069
- info@flooringking.co.uk
- flooringking.co.uk
4.7
Excellent
2K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Almost perfect
Easy to order online with advice from AI/chatbot. Unfortunately after ordering I was advised by phone my chosen flooring was no longer available. A big plus that Flooring King called and another big plus that they texted a list of suggested alternatives and arranged samples. I was able to phone my revised order. The only downside was having to chase for confirmation of my updated order and resulting refund (would have been 5 stars otherwise)
Very good customer service with UK phone support.
March 13, 2026
Good communication and delivery
Flooring arrived on time with good communication. A couple of damaged boxes swiftly dealt with via another delivery. Can’t fault. Thank you
March 28, 2026
Reply from Flooring King
Hi Mrs Nellist,
Thank you for taking the time to leave this — we really appreciate it. We’re sorry to hear a couple of boxes arrived damaged, but glad we could get replacements out to you quickly and put things right.
It’s great to hear everything else arrived on time and that communication was clear throughout. Thanks again for choosing us, it means a lot.
Kind regards,
Flooring King
Reply from Flooring King
Hi Iraneide,
Thanks for your review — we really appreciate it.
Thank you for choosing us for your flooring needs!
Kind regards,
Flooring King
Best price online for LVT flooring with…
Best price online for LVT flooring with lots of choices. Prompt delivery turnaround and continuous communication during various stages of the order.
April 6, 2026
Reply from Flooring King
Hi Roger,
Thanks for leaving this, it’s much appreciated. Good to hear the range and pricing stood out, and that everything from order to delivery ran as it should.
Thanks again for choosing us.
Kind regards.
Flooring King
All delivered on time and as requested.
March 30, 2026
Reply from Flooring King
Hi Tim,
Great to hear everything arrived exactly as planned and without any issues — that’s exactly how it should be 👍
Thanks for choosing us, we really appreciate it.
Kind regards,
Flooring King
Ordered on the 31st
Ordered on the 31st, delivery was scheduled for the 8th. e mail on the 7th notified a delay to the 10th. No delivery received by the 11th.
March 31, 2026
Reply from Flooring King
Hi Kevin,
Thank you for taking the time to speak with me earlier regarding your review.
I would like to sincerely apologise once again for the problems with your order. While there were some external factors involved, we fully accept that the responsibility ultimately lies with us. In particular, our failure to contact you at a key stage in the delivery process was not acceptable, and I completely understand how frustrating this must have been.
I do appreciate you discussing this with me and allowing us the opportunity to resolve matters over the phone, even after leaving your review. Your feedback is entirely valid, and we take it very seriously.
Please be assured that we are reviewing what happened in this instance and will be making improvements to our processes to help prevent this from happening again.
Once again, I am very sorry for the inconvenience caused.
Kind regards,
Karl
Personnel service. The product I wanted was out of stock…
The product I wanted was out of stock but they sourced an alternative supplier. It was good to be able to speak to people at their office directly and all went to plan.
March 31, 2026
Reply from Flooring King
Hi Michael, 😊
Thank you for taking the time to leave a review. We’re really pleased we were able to source the product for you despite it being out of stock at the time, and get everything arranged smoothly. It’s great to hear you found it helpful being able to speak directly with our team in the office.
We really appreciate you choosing Flooring King and hope you’re very happy with your new flooring.
Kind regards,
The Flooring King Team
Good service with samples and order.
April 9, 2026
Reply from Flooring King
Hi K Field,
Really appreciate you taking the time to leave this. Glad to hear the samples and ordering process all worked well for you.
Thanks again for choosing us, we appreciate it.
Kind regards,
Flooring King
Good price.was texted and rand by…
Good price.was texted and rang by driver on morning of delivery. Flooring arrived in perfect condition. Would definitely use this company again.
March 29, 2026
Reply from Flooring King
Hi Mick,
Thanks for taking the time to leave this — really appreciate it. Great to hear the price worked well for you and that delivery was well communicated on the day.
Pleased the flooring arrived in perfect condition, and it’s good to know everything went smoothly from start to finish. Thanks again for choosing us.
Kind regards,
Flooring King
Great service with prompt, efficient delivery
Great service, great product, great price with prompt, efficient delivery. Would definitely recommend this company and I will be using them again in the future.
April 1, 2026
Reply from Flooring King
Hi Mr Humphreys,
Thanks for taking the time to leave this — really appreciate it. Great to hear you were happy with the service, product and price, and that delivery was prompt and efficient.
It’s brilliant to know you’d recommend us and will be using us again in the future — we really appreciate your continued support.
Kind regards,
Flooring King
Reply from Flooring King
Hi Robert,
Thanks for the great feedback — really appreciate it. Brilliant to hear you’re happy with both the product and the service.
Thanks again for choosing us, we appreciate it.
Kind regards,
Flooring King
Excellent service
Excellent service, from ordering to delivery. Couldn't fault them at all.
March 26, 2026
Reply from Flooring King
Hi Gavin,
Really appreciate you leaving this — thank you. Great to hear everything went smoothly from ordering right through to delivery, and that you were happy with the whole experience.
Thanks again for choosing us, we appreciate it.
Kind regards,
Flooring King
Reply from Flooring King
Hi Simon,
Thanks for the feedback — really good to hear everything ran smoothly and exactly as promised. That’s exactly the standard we aim to deliver every time.
We really appreciate you choosing us and hope to help you again in the future.
Kind regards,
Flooring King
Reply from Flooring King
Hi Neil,
Love hearing this 👍 Great to know you’re consistently happy with the prices and service — that’s exactly what we aim for.
Thanks again for choosing us, we really appreciate it.
Kind regards,
Flooring King
Good service and punctual delivery
March 22, 2026
Reply from Flooring King
Hi Li Zhang,
Really glad to hear everything arrived on time and the service was good throughout 👍 That’s exactly what we like to deliver.
Thanks again for choosing us, we really appreciate it.
Kind regards,
Flooring King
The delivery came on time
The delivery came on time. Happy with the material I ordered.
March 20, 2026
Excellent company to buy from
Excellent company to buy from. Bought Quickstep flooring on two occasions. Second time one pack was damaged in transit but flooringking quickly sent out a replacement pack with no quibble. I would definitely recommend this firm . Quick response from customer service.
March 22, 2026
Reply from Flooring King
Hi Sarah,
Thanks so much for taking the time to leave this — really appreciate it. Great to hear you’ve come back to us again for your Quickstep flooring, and we’re especially pleased we could get a replacement pack sorted quickly and without any hassle when it was needed.
It’s good to know our customer service was responsive and helpful throughout. Thanks again for recommending us and choosing us again, it really means a lot.
Kind regards,
Flooring King
Brilliant from start
Brilliant from start, I made mistake ordering floor. This was rectified instantly and still delivered on the selected date. Flooring was at Brilliant price and the quality is very good. Highly recommend
March 22, 2026
Reply from Flooring King
Hi Shaun,
Thanks so much for taking the time to leave this — really appreciate it. Great to hear everything worked out smoothly in the end and that we could quickly get your order corrected without affecting your delivery date.
It’s brilliant to know you’re happy with the price and quality, and we really appreciate the recommendation.
Kind regards,
Flooring King
Quick delivery
Quick delivery, quality of product is outstanding and great price highly recommend this company
March 30, 2026
Reply from Flooring King
Hi there,
Thanks for taking the time to leave this — really appreciate it. Great to hear delivery was quick and that you’re impressed with the quality of the product, especially alongside a good price.
Thanks again for recommending us, it means a lot.
Kind regards,
Flooring King
I have used Fooring King three times with no problems
I have used Fooring King three times - all for urgent deliveries. Each time the items have arrived on time, in good condition and via courteous couriers. Having spent almost a year with an extension being built I have not found this to be the case with many suppliers I have used. WELL DONE Flooring King. You demonstrate that it IS possible to fulfil orders on time and pleasantly.
March 30, 2026
Reply from Flooring King
Hi Lesley,
Wow — thank you so much for taking the time to share this, it really means a lot to us. We’re genuinely pleased to hear that all three orders have gone smoothly, especially with them being urgent deliveries. Consistency like that is exactly what we work hard for.
It’s great to know the deliveries arrived on time, in good condition, and that the couriers have been courteous throughout — especially after what sounds like a busy year with your extension project.
We really appreciate your support and kind words — thank you for choosing Flooring King again and again.
Kind regards,
Flooring King
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