Sample orders quickly received. Easy process to order. Good quality flooring for price. Slight issue that two incorrect boxes sent. Phoned customer services who were very helpful and easy to deal with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Fooring King three times - all for urgent deliveries. Each time the items have arrived on time, in good condition and via courteous couriers. Having spent almost a year with an extension b... See more
Company replied
The flooring from flooring king was recommended by our son who is a joiner and fitter.He had used the product previously and liked the way it was as so easy to lay. Now it laid in the bungalows kit... See more
Company replied
We ordered the Polyflor Designatex – Chalk White Oak 2141 Absolutely stunning and great quality. We had a slight issue with delivery but the customer service was outstanding and they resolved the... See more
Company replied
Company details
About Flooring King
Written by the company
Why Flooring King?
At Flooring King, we are your one-stop destination for a diverse range of flooring solutions, from LVT and Engineered Wood Flooring to Laminate, Carpets, Carpet Tiles, Sheet Vinyl, Safety Floor, and essential Accessories.Based in the UK
Proudly based in the UK, we are driven by our promise to deliver unbeatable online prices. What's more? Enjoy free next-day shipping on all orders over £350.Customer Service
Our exceptional customer service team is always at your service, ready to assist with any flooring-related inquiries or issues you might face.Domestic & Commercial
Catering to both domestic and commercial clientele, we're here to ensure your flooring needs are met with precision and excellence. Welcome to Flooring King, where quality meets affordability.Shop By Flooring
Contact info
United Kingdom
- 0300 303 6069
- info@flooringking.co.uk
- flooringking.co.uk
4.7
Excellent
2K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would have given 5 stars...
Would have given 5 stars but there was some slight issues surrounding delivery, mainly an issue at the warehouse and no tracking information but I called and the man I spoke too was nice and was able to help me out. Will be using them again in the future though as I was so pleased with the overall service.
March 31, 2026
Very efficient fast delivery thank…
Very efficient fast delivery thank you clare knight
March 29, 2026
Reply from Flooring King
Hi Paul,
Thanks for taking the time to leave this — really appreciate it. Great to hear your order was correct and delivery was first class and quick.
Thanks again for choosing us, we appreciate it.
Kind regards,
Flooring King
Reply from Flooring King
Hi Miss Herea,
Thanks for taking the time to leave this — really good to hear you’re pleased with the product and that everything arrived quickly and at a great price.
We really appreciate you choosing us.
Kind regards,
Flooring King
Reply from Flooring King
Hi Williams,
Thanks for taking the time to leave this — really appreciate it. Great to hear the service was fast and efficient and that delivery went smoothly for you.
Thanks again for choosing us, we appreciate it.
Kind regards,
Flooring King
Easy online ordering and prompt delivery
March 24, 2026
Fantastic flooring and no problem with…
Fantastic flooring and no problem with delivery. Happy 🙂
March 23, 2026
Worst delivery procedures ever!!!
Worst delivery procedures ever!!!
I booked 1 day holiday to be able to received my delivery. On the day, no show, no comms, totally silence.
I called back and was told package was damaged and need to be rebook for 4 days after... I needed to book another day of holidays. Same again. No show, no calls, totally disregard for the customer. I needed to call 4 more times on that day to make sure they deliver my package. depot is only 24min away.
PLEASE review your delivery procedures. These ones in place are a total nightmare!!!! Worst experience ever!!!
April 1, 2026
Unprompted review
Reply from Flooring King
Hi,
Thank you for your feedback. I’m very sorry to hear how frustrating this experience has been for you, particularly given the inconvenience of having to arrange time off to accept your delivery.
I would, however, like to clarify a few points. On the first occasion, we informed you that pallet had been damaged in whilst loading. This was unfortunately outside of our control, but we did communicate this to you as soon as the information became available, ahead of the original delivery date.
Following this, a redelivery was arranged. We can confirm that the order was delivered on the agreed date and within the time slot provided to you by the delivery company. Throughout the process, we passed on all updates and information we had available at the time.
That said, I completely understand how disappointing and disruptive this situation has been from your perspective, and I do appreciate your frustration. Your feedback regarding the delivery process has been noted, and we will continue to raise these concerns with our courier partners to help improve the overall experience for our customers.
Kind regards,
Flooring King
Great service from start to finish
Great service from start to finish
Delivered on time , and more importantly they had stock .
March 24, 2026
Price undercut others significantly
Price undercut others significantly. Delivered quickly and very happy with the flooring now it’s fitted.
March 20, 2026
Reply from Flooring King
Hi Mark,
Brilliant to hear 👍 Great price and quick delivery is exactly what we aim for — really pleased you’re happy with the flooring now it’s down.
Thanks again for choosing us, we really appreciate it.
Kind regards,
Flooring King
Reply from Flooring King
Hi Julie,
Really good to hear everything arrived on time and you had everything you needed! That’s exactly the experience we aim to deliver.
Thanks for choosing us for your flooring — we really appreciate it.
Kind regards,
Flooring King
Reply from Flooring King
Hi Francis,
Really appreciate you leaving this — great to hear your order arrived on time and everything went as expected.
Thanks again for choosing us for your flooring, we really appreciate it.
Kind regards,
Flooring King
Great service and speedy delivery will…
Great service and speedy delivery will use again
March 23, 2026
Reply from Flooring King
Hi M Holliday Joinery,
Great to hear this 👍 Really pleased you were happy with the service and that delivery was nice and quick for you.
It’s brilliant to know you’ll be using us again — we really appreciate it and look forward to helping you next time.
Kind regards,
Flooring King
All good
Easy to order. Great product and delivery very smooth. Will be using again 👍🏻
March 22, 2026
Reply from Flooring King
Hi Danny,
Great to hear this — really pleased everything was easy to order and that delivery was smooth for you!
Thanks for the recommendation, and it’s great to know you’ll continue to use us in the future.
Kind regards,
Flooring King
I'm giving one star as it's very…
I'm giving one star as it's very important for this company to learn don't advertise stuff that you haven't got and you cannot get hold of to customers that are desperate to get their jobs done.
Take their money and then give it back in a week's time.
Well done in getting a little bit of interest on somebody else's money but not good practice for a business.
March 23, 2026
Reply from Flooring King
Hello Gerrard,
Thank you for your feedback.
We do take concerns like this seriously, however I would like to clarify the timeline of events. You were informed within 24 hours of placing your order that there was an issue with stock availability. As soon as you confirmed that you wished to cancel, your refund was processed within 48 hours.
At no point was there any intention to mislead or to “hold” funds unnecessarily. Stock discrepancies can occasionally occur despite our best efforts to keep availability accurate, and when they do, we aim to notify customers as quickly as possible and resolve matters promptly, as we did in this case.
We appreciate that this was inconvenient and not the experience you were expecting, but the suggestion that funds were deliberately retained is not accurate.
Kind regards,
[Your Name]
Very pleased with my vynl flooring it…
Very pleased with my vynl flooring it was delivered on time and in good condition.
March 13, 2026
Reply from Flooring King
Hi Moe,
Great to hear this 👍 Always good to know everything arrived on time and in good condition — and even better that you’re pleased with your new flooring.
Thanks again for choosing us, it means a lot.
Kind regards,
Flooring King
Excellent flooring and quick delivery
March 12, 2026
Reply from Flooring King
Hi Sally,
Thanks for taking the time to leave this — really appreciate it. Great to hear you’re happy with the flooring and that delivery was nice and quick too.
Enjoy your new flooring, and thanks for choosing us.
Kind regards,
Flooring King
Requested for faster delivery free of charge
Lovely people, placed an order and requested for an earlier delivery time managed to accomodate without hestiation. Thanks, Bobby.
March 27, 2026
Unprompted review
Reply from Flooring King
Hi Bobby,
Thanks so much for your review — really appreciate it. Great to hear we could accommodate your earlier delivery request without any hassle, and get everything sorted for you quickly.
Thanks again for choosing us, it means a lot.
Kind regards,
Flooring King
Brilliant All Round
Helpful, easy to order, great price and delivered on time. Overall, brilliant. Will definitely use Flooring King again.
March 19, 2026
Reply from Flooring King
Hi Derek,
Really appreciate you taking the time to leave this — great to hear everything was easy from ordering through to delivery, and that you were happy with the price and service 👍
It’s brilliant to know you’ll be using Flooring King again, and we look forward to helping you next time.
Kind regards,
Flooring King
Reply from Flooring King
Hi Jane,
Thanks for taking the time to leave this — really good to hear you were happy with the service and that Karl was helpful throughout 👍 We’ll be sure to pass on your kind words.
We really appreciate you choosing us.
Kind regards,
Flooring King
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.