Flooring King Reviews 2,172

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 955 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality of the flooring and the competitive pricing. Many appreciate the easy ordering process, the helpfulness of the staff, and the prompt, efficient delivery service, with items arriving on time and in good condition. However, some customers also noted issues with delivery, including damaged items during transit, delayed or missed deliveries, and a lack of communication regarding schedule changes. A few people were dissatisfied with the return policy for unopened consumable products and experienced problems with substandard flooring that chipped or lifted after installation.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick and efficient... See more

Product

Consumers find the product to be positive, often praising the quality, range, and competitive pricing. Many... See more

Service

Clients share positive opinions on service, frequently highlighting great advice, easy ordering, and prompt... See more

Order

Customers generally report positive experiences with the ordering process. Many found it easy to order... See more

Price

Users describe positive interactions with price, frequently highlighting competitive pricing and good value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sample orders quickly received. Easy process to order. Good quality flooring for price. Slight issue that two incorrect boxes sent. Phoned customer services who were very helpful and easy to deal with... See more

Company replied

Rated 5 out of 5 stars

I have used Fooring King three times - all for urgent deliveries. Each time the items have arrived on time, in good condition and via courteous couriers. Having spent almost a year with an extension b... See more

Company replied

Rated 5 out of 5 stars

The flooring from flooring king was recommended by our son who is a joiner and fitter.He had used the product previously and liked the way it was as so easy to lay. Now it laid in the bungalows kit... See more

Company replied

Rated 5 out of 5 stars

We ordered the Polyflor Designatex – Chalk White Oak 2141 Absolutely stunning and great quality. We had a slight issue with delivery but the customer service was outstanding and they resolved the... See more

Company replied


Company details

  1. Flooring Store
  2. Home Improvement Store
  3. Wood and Laminate Flooring Supplier

About Flooring King

Written by the company

Why Flooring King?

At Flooring King, we are your one-stop destination for a diverse range of flooring solutions, from LVT and Engineered Wood Flooring to Laminate, Carpets, Carpet Tiles, Sheet Vinyl, Safety Floor, and essential Accessories.

Based in the UK

Proudly based in the UK, we are driven by our promise to deliver unbeatable online prices. What's more? Enjoy free next-day shipping on all orders over £350.

Customer Service

Our exceptional customer service team is always at your service, ready to assist with any flooring-related inquiries or issues you might face.

Domestic & Commercial

Catering to both domestic and commercial clientele, we're here to ensure your flooring needs are met with precision and excellence. Welcome to Flooring King, where quality meets affordability.

Shop By Flooring


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We couldn't find what we wanted…

We couldn't find what we wanted locally, I was worried that the colour wouldn't be as on my screen but honestly it was all I could have wanted and arrived on the day stated meaning that work could continue to schedule.

March 10, 2026
Flooring King logo

Reply from Flooring King

Hi Estelle,

Really pleased to hear this! It’s great that you found exactly what you were looking for with us, especially after struggling locally, and even better that the colour was just right for you.

Glad everything arrived on the day expected and helped keep your work on schedule.

Thanks for choosing us for your flooring — we really appreciate it.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Good customer service

Good customer service ! Flooring arrived on time ! Overall a good company ! Will use them again !

March 7, 2026
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Reply from Flooring King

Hi Barbara,

Thanks for taking the time to leave this — really good to hear everything arrived on time and that you were happy with the service overall.

We really appreciate you choosing us.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Great product

Great product, fast delivery, very please with the quality.

March 10, 2026
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Reply from Flooring King

Hi P Cockayne,

Great to hear this! Really pleased you’re happy with the quality and that everything arrived quickly. That’s exactly what we aim for.

Thanks again for choosing us — we really appreciate it.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Excellent service

Excellent service. Keeps you updated on deliveries. Top brands at good prices.

March 16, 2026
Flooring King logo

Reply from Flooring King

Hi Lynette,

Thanks for leaving this — really good to hear you were happy with the service and that the delivery updates kept everything nice and clear for you.

We really appreciate you choosing us.

Kind regards,
Flooring King

Rated 5 out of 5 stars
Flooring King logo

Reply from Flooring King

Hi Wayne,

Really good to hear everything went smoothly and you were happy with the price and delivery!

Thanks for choosing us for your flooring — we really appreciate it.

Kind regards,
Flooring King

Rated 5 out of 5 stars

everything

everything, easy order and prompt delivery even though it was just after 06:30

March 16, 2026
Flooring King logo

Reply from Flooring King

Hi Ian,

Really appreciate you taking the time to leave this — great to hear the order process was easy and everything arrived without any issues.

Thanks for choosing us for your flooring, we really appreciate it.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Flooring king …

First time using this company honestly amazing
price was good delivered when scheduled
It will be the first place I go to in the future

March 13, 2026
Flooring King logo

Reply from Flooring King

Hi James,

Really appreciate you sharing this — great to hear your first experience with us was a positive one and everything arrived on time at a good price 👍

It means a lot to know we’ll be your first choice going forward. Thanks again for choosing us.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Phoned beforehand products as described. No issues at all. Even took the pallet back.

March 16, 2026
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Reply from Flooring King

Hi Adrian,

Really appreciate you sharing this — it’s great to hear everything arrived on time and exactly as expected. We always aim to make the whole process straightforward, so it’s good to know that came through for you.

Thanks again for choosing us, your feedback means a lot to the team.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Great delivery

Great delivery

March 9, 2026
Flooring King logo

Reply from Flooring King

Hi Clare,

Great to hear everything went smoothly and delivery was spot on!

Thank you for sharing your feedback with us, and thank you for choosing us — enjoy your new flooring!

Kind regards,
Flooring King

Rated 5 out of 5 stars

Quality product delivered fast

Quality product delivered fast, no problems at all. Great price

March 2, 2026
Flooring King logo

Reply from Flooring King

Hi Webb,

Really appreciate you taking the time to leave this — great to hear everything arrived quickly and you’re happy with the quality and value.

Enjoy your new flooring, and thanks again for choosing us!

Kind regards,
Flooring King

Rated 5 out of 5 stars

Excellent service at a great price

Excellent service at a great price

March 4, 2026
Flooring King logo

Reply from Flooring King

Hi Caroline,

Thanks for taking the time to leave this — really good to hear you were happy with both the service and the price. That’s exactly what we aim for.

We really appreciate you choosing us.

Kind regards,
Flooring King

Rated 4 out of 5 stars

majestic Quick step Laminate flooring

My wife and I after having a rewarding working life are now a retired couple with time on our hands to have decorated our home and refurbished the bathroom and kitchen with only the flooring to complete. We were impressed with the quality of Majestic Quick step Laminate flooring we placed in the hallway and kitchen and extension, our last order was to complete the fitting of the lounge 30 square metres . Overall the look is amazing, unfortunately 1 pack did have some damage to several pieces.

March 7, 2026
Rated 1 out of 5 stars

Oribil service I order floring and fix…

Oribil service I order floring and fix the date to delivering and I lost all my day for delivery and is not coming all call to ask they say is lost my order and i cancel order and they say ok but nothing not notified is cancel or not I call again and again ok we cancel your order second time and again waintig il lose my time and my patience.

March 4, 2026
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Reply from Flooring King

Hello Dima,

We’re very sorry that your order was not fulfilled on your requested delivery date. We always aim to dispatch and deliver orders exactly when our customers need them, so we completely understand how disappointing this must have been.

Unfortunately, on this occasion there was an unexpected issue with our supplier which meant we were unable to meet your requested date. When you contacted us, we explained the situation and, as requested, promptly cancelled your order and issued a full refund.

We sincerely apologise for the inconvenience and frustration this may have caused, and we appreciate your understanding.

Kind regards,
Flooring King

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