Flooring King Reviews 2,172

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 955 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality of the flooring and the competitive pricing. Many appreciate the easy ordering process, the helpfulness of the staff, and the prompt, efficient delivery service, with items arriving on time and in good condition. However, some customers also noted issues with delivery, including damaged items during transit, delayed or missed deliveries, and a lack of communication regarding schedule changes. A few people were dissatisfied with the return policy for unopened consumable products and experienced problems with substandard flooring that chipped or lifted after installation.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick and efficient... See more

Product

Consumers find the product to be positive, often praising the quality, range, and competitive pricing. Many... See more

Service

Clients share positive opinions on service, frequently highlighting great advice, easy ordering, and prompt... See more

Order

Customers generally report positive experiences with the ordering process. Many found it easy to order... See more

Price

Users describe positive interactions with price, frequently highlighting competitive pricing and good value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sample orders quickly received. Easy process to order. Good quality flooring for price. Slight issue that two incorrect boxes sent. Phoned customer services who were very helpful and easy to deal with... See more

Company replied

Rated 5 out of 5 stars

I have used Fooring King three times - all for urgent deliveries. Each time the items have arrived on time, in good condition and via courteous couriers. Having spent almost a year with an extension b... See more

Company replied

Rated 5 out of 5 stars

The flooring from flooring king was recommended by our son who is a joiner and fitter.He had used the product previously and liked the way it was as so easy to lay. Now it laid in the bungalows kit... See more

Company replied

Rated 5 out of 5 stars

We ordered the Polyflor Designatex – Chalk White Oak 2141 Absolutely stunning and great quality. We had a slight issue with delivery but the customer service was outstanding and they resolved the... See more

Company replied


Company details

  1. Flooring Store
  2. Home Improvement Store
  3. Wood and Laminate Flooring Supplier

About Flooring King

Written by the company

Why Flooring King?

At Flooring King, we are your one-stop destination for a diverse range of flooring solutions, from LVT and Engineered Wood Flooring to Laminate, Carpets, Carpet Tiles, Sheet Vinyl, Safety Floor, and essential Accessories.

Based in the UK

Proudly based in the UK, we are driven by our promise to deliver unbeatable online prices. What's more? Enjoy free next-day shipping on all orders over £350.

Customer Service

Our exceptional customer service team is always at your service, ready to assist with any flooring-related inquiries or issues you might face.

Domestic & Commercial

Catering to both domestic and commercial clientele, we're here to ensure your flooring needs are met with precision and excellence. Welcome to Flooring King, where quality meets affordability.

Shop By Flooring


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Price was 30% cheaper

Price was 30% cheaper than going to a store for the exact product. Excellent customer service and delivery experience.

February 5, 2026
Flooring King logo

Reply from Flooring King

Hi Dean,

Thanks so much for your review. Getting the same product for 30% less is always a win, and we’re glad we could help with that!

We’re really pleased the customer service and delivery experience were spot on too. Thanks again for choosing us — we hope your new flooring looks incredible.

Kind regards,
Flooring King

Rated 5 out of 5 stars

I love this product

I love this product; it looks so good.

February 4, 2026
Flooring King logo

Reply from Flooring King

Hi Catriona,

We love hearing that you’re so happy with your new flooring — it’s always lovely to read feedback like this. It’s great to know you’re pleased with how it looks.

Thanks again for choosing us, it genuinely means a lot.

Kind regards,
Flooring King

Rated 5 out of 5 stars

The quality of the item and how it was…

The quality of the item and how it was packaged to protect it during transit was exceptional. And next day really was next day. No nonsense shopping. As a small business I need a reliable supplier of materials as down time costs money and customer confidence. Thanks to the team.

February 16, 2026
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Reply from Flooring King

Hi Ersel,

Thanks so much for leaving such a thorough review! It’s fantastic to hear that the product quality and packaging met your expectations, and that we could provide a reliable service for your business.

We really appreciate you choosing Flooring King and taking the time to leave your feedback.

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Great Service and product

With regards to our flooring order, we required verbal advice as to the requsite ammount. We contacted Flooring King verbally and the advice saved time and money. The flooring arrived on time. The six stairwells are at present being refurbished with the Flooring King product and at present looks perfect.
Thnk you

January 30, 2026
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Reply from Flooring King

Hi Gary,

We’re really pleased our advice helped and that your flooring arrived on time. It’s fantastic to see the stairwells looking great — exactly what we love to hear! Thanks so much for choosing Flooring King, it really means a lot.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Great all round service

Great all round service

February 1, 2026
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Reply from Flooring King

Hi Stuart,

Thanks so much for your review! We’re really pleased to hear you had a great experience all round. We genuinely appreciate you choosing Flooring King and hope you’re enjoying your new flooring.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Loved the flooring and choices but was…

Loved the flooring and choices but was let down by the materials being damaged in transport. One tube of beading all had 300mm missing from the end and this was covered in moisture. I don’t blame flooringking for this as I believe it happened when stored at haulers. I have spoken with flooring king regarding the issues and very happy with their customer service. Highly recommended to anyone!

February 10, 2026
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Reply from Flooring King

Hi Jason, 😊

Thanks so much for your review! We’re really glad you loved the flooring and the range of choices. It’s a shame the beading got damaged in transit, but we’re thrilled our team could sort it quickly and make things right.

We truly appreciate you choosing Flooring King and for recommending us — it really means a lot. Enjoy your new flooring!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Excellent

Excellent. Website was clear and easy to use. Communication was great. Delivery was simple. The driver even waited when we were unexpectedly late due to a school issue. Would use again.

January 28, 2026
Flooring King logo

Reply from Flooring King

Hi Chris,

Thanks for taking the time to leave a review! We’re glad the website was easy to use and that communication was clear throughout. It’s great to hear everything arrived without any issues, and we really appreciate you choosing Flooring King — we’d love to help again whenever you need.

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Really good service Excellent…

Really good service Excellent communication Delivery service really good When unpacked discovered some trims had been damaged in transit Emailed Flooring King and within ten minutes had received reply and replacement delivered two days later Thank you Karl

February 6, 2026
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Reply from Flooring King

Hi Megan, 😊

Thanks so much for your review! We’re really pleased to hear you were happy with the service and communication. I’m glad Karl could get your replacement trims sorted so quickly — that’s exactly the experience we aim to provide.

We really appreciate you choosing Flooring King and hope your new flooring looks amazing!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Good quality flooring - delivery issue quickly sorted

Sample orders quickly received. Easy process to order. Good quality flooring for price. Slight issue that two incorrect boxes sent. Phoned customer services who were very helpful and easy to deal with - Scott and Karl. Two incorrect boxes collected same day! Two correct boxes delivered the next day. Excellent service - would recommend and use again.

February 16, 2026
Unprompted review
Flooring King logo

Reply from Flooring King

Hi Jill, 😊

We’re so pleased to hear you’re happy with your flooring and that the ordering process went smoothly. We’re really glad Scott and Karl could sort the box issue straight away — we appreciate your kind words!

Thank you for choosing Flooring King and for your recommendation — it really means a lot to us. We’d be delighted to help with any future flooring projects.

Kind regards,
The Flooring King Team

Rated 4 out of 5 stars

This new floor vinyl is very similar to…

This new floor vinyl is very similar to the existing vinyl flooring that has to be removed completely.

February 12, 2026
Flooring King logo

Reply from Flooring King

Hi Graeme,

Thanks for your review! It’s great to hear the new vinyl closely matches your existing flooring — hopefully the installation goes smoothly and the finished result looks perfect.

We really appreciate you choosing Flooring King!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Outstanding courier experience

Good quality flooring, reasonable delivery time, and friendly helpful delivery driver. I was updated on my expected delivery time on the day with tracking information and texts
The driver was considerate of my neighbours when parking. All round a good experience.

February 13, 2026
Flooring King logo

Reply from Flooring King

Hi Emma, 😊

It’s fantastic to hear you’re happy with your flooring and that the whole experience was a positive one. Thank you so much for taking the time to share your experience with us!

We genuinely appreciate you choosing Flooring King and for your recommendation — it really means a lot.

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars
Flooring King logo

Reply from Flooring King

Hi there,

Thanks for taking the time to leave your feedback. We’re delighted the delivery was on point and the price worked well for you.

We really appreciate you choosing Flooring King — enjoy your new flooring!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery

February 3, 2026
Flooring King logo

Reply from Flooring King

Hi Christine, 😊

Thank you for your review! We’re really pleased to hear you had an excellent experience with our service and delivery. We genuinely appreciate you choosing Flooring King and hope you’re delighted with your new flooring.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Brilliant

Easy website, chose date for delivery, on day had regular updates as to when arriving. Highly recommend.

February 1, 2026
Flooring King logo

Reply from Flooring King

Hi G Russell,

Thanks for taking the time to leave a review. We’re delighted everything went smoothly with your order and delivery, and it’s great to hear the updates helped. We really appreciate you choosing Flooring King and your recommendation means a lot!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

From placing the order and receiving…

From placing the order and receiving it,we were kept informed about our order all the way. Excellent service from you and thanks.

February 10, 2026
Flooring King logo

Reply from Flooring King

Hi Scott, 😊

Thanks so much for your review! We’re really pleased to hear you felt well informed throughout your order and that everything went smoothly.

We truly appreciate you choosing Flooring King and hope you enjoy your new flooring!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Fantastic experience from ordering to…

Fantastic experience from ordering to quickly getting my flooring. Couldn’t have been better or faster.

February 9, 2026
Flooring King logo

Reply from Flooring King

Hi David, 😊

Thanks so much for your kind words! We’re delighted to hear everything went smoothly and quickly from start to finish. That’s exactly the experience we hope to provide.

We really appreciate you choosing Flooring King and hope your new flooring looks amazing in your space!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Amazing choice online with clear…

Amazing choice online with clear guidance. Quick delivery and the flooring was a dream to lay. I have never laid any sort of flooring (52 year old woman) but the online guide was fantastic and it has finished the room off.

February 9, 2026
Flooring King logo

Reply from Flooring King

Hi Beth, 😊

Thank you so much for your lovely review! We’re thrilled to hear the online guidance made laying your flooring easy, especially since it was your first time — well done! It’s fantastic to hear your room has turned out so well and that the flooring has finished it off perfectly.

We really appreciate you choosing Flooring King and hope you continue to enjoy your new flooring for years to come.

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Very helpful when I rang and carried…

Very helpful when I rang and carried everything out to the letter. Easy to order on line. Very impressed.

January 12, 2026
Flooring King logo

Reply from Flooring King

Hi Angela,

Thanks so much for your kind words! We’re really glad our team could help and that ordering online was straightforward. It’s brilliant to hear you were impressed — we really appreciate you choosing Flooring King!

Kind regards,
The Flooring King Team

Rated 5 out of 5 stars

Great product ,great price and delivery…

Great product ,great price and delivery is first class

February 7, 2026
Flooring King logo

Reply from Flooring King

Hi there,

Thanks for taking the time to leave a review. We’re delighted to hear the product, price, and delivery all met your expectations. We really appreciate you choosing Flooring King!

Kind regards,
The Flooring King Team

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